Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Associate Director, Provider Experience Strategy

Company: Oscar Health

Location: Payson, AZ / Remote

Posted Jan 23, 2025

Oscar, a tech-driven health insurance company, is seeking an Associate Director, Provider Experience Strategy. The role involves identifying strategic opportunities, collaborating with data science teams, and presenting findings to executive leadership. The candidate should have 7+ years in healthcare strategy, 4+ years managing contributors, and 3+ years in data analytics. Bonus points for an MBA, healthcare consulting experience, and proficiency in Excel/PowerPoint.

Lead Compensation Analyst - APAC

Company: GE Aerospace

Location: Bangalore, India / Remote

Posted Jan 23, 2025

The Lead Compensation Analyst - APAC role involves partnering with the APAC Compensation Leader to execute and communicate GE Aerospace compensation programs and policies in the Americas region. This position requires a Bachelor's degree, 5+ years of professional experience in HR or Finance, and strong analytical skills. The role involves designing and managing compensation initiatives, implementing benchmarking strategies, and ensuring adherence to legal requirements. Collaboration with cross-functional teams, vendors, and stakeholders is essential. The ideal candidate should possess excellent communication skills, be adaptable to new technology, and have a strategic, business-centric focus.

Senior Full Stack Software Development Engineer - Mexico

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Actuary, Personal Auto Countrywide Indications

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 23, 2025

Liberty Mutual is seeking an Actuary for a high visibility role in the US Retail Markets Personal Lines Auto Countrywide Indications team. The role involves creating countrywide loss development projections, enhancing actuarial methods, and leveraging internal and external information for frequency, severity, and premium trend projections. The Actuary will serve as a subject matter expert, collaborating with various groups and mentoring junior analysts. Qualifications include a Bachelor's degree, preferably a Master's, ACAS/FCAS designation, and 5-7 years of relevant experience. Strong communication, interpersonal skills, and advanced computing skills are required. Liberty Mutual fosters a diverse, equitable, and inclusive workplace with comprehensive benefits and learning opportunities.

Software Engineer - Salesforce

Company: Allstate

Location: Remote

Posted Jan 23, 2025

Allstate is seeking a Salesforce Platform Developer to lead technical initiatives and align solutions with business needs. The ideal candidate should be passionate, self-directed, and have a strong working knowledge of Salesforce cloud platforms and integrations. Responsibilities include contributing to strategic vision, translating complex requirements into maintainable Salesforce solutions, collaborating with stakeholders, and mentoring junior team members. The role involves managing the end-to-end development lifecycle, supporting Delivery Managers, and sustaining collaboration in a geographically distributed team. The compensation for this role ranges from $112,000 to $196,750 annually.

Senior Director, Business Opertions

Company: Equinix, Inc

Location: Toronto, Canada / Remote

Posted Jan 23, 2025

Turbine Installation Leader

Company: GE Vernova

Location: Kuala Lipis, Malaysia / Remote

Posted Jan 23, 2025

The job description outlines a high-level role for a Turbine Leader in construction management, particularly for large hydro projects. The role involves overseeing site installation activities, ensuring compliance with contractual, engineering, quality, and safety requirements. Key responsibilities include managing site teams, coordinating resources, maintaining safety standards, and promoting cost optimization initiatives. The ideal candidate should possess a Bachelor's degree or higher in Mechanical or Electrical Engineering, at least 15 years of experience in construction management, and proficiency in English. Familiarity with FIDIC contracts and local Malaysian & Chinese languages is advantageous. A valid CIDB license is required for working in the Sarawak region, East Malaysia. The role offers significant autonomy, requiring strong leadership, decision-making, and problem-solving skills.

AMS Go To Market Leader - Consumer Goods

Company: ServiceNow

Location: Phoenix, AZ / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking an AMS Go To Market Leader for Consumer Goods. The role involves aligning with industry transformation sales teams, leveraging technology for transformation change, and developing strategic opportunities. The ideal candidate should have extensive Consumer Goods industry experience, IT/Technology function experience, and a proven track record in an Enterprise Software company or top-tier consulting firm. Key responsibilities include customer focused pipeline development, sales oriented pipeline progression, partner development, solution design, and business analysis. The role requires exceptional presentation skills, relationship building, and the ability to thrive in a high-growth environment.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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