Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Cloud Solutions Lead

Company: WEX

Location: Remote

Posted Jan 23, 2025

Cobalt Core Pentester - US Remote-Only

Company: Cobalt

Location: Remote

Posted Jan 23, 2025

The Cobalt Core is a community of experienced security pentesters who are passionate about their work and strive for quality. They are looking for mid-level pentesters with at least 3 years of experience, a professional demeanor, and strong work ethic. The role involves manual penetration testing of various applications and networks, documenting results, and collaborating with clients. Benefits include working with skilled researchers, flexible hours, and professional development. The application process is selective, involving a chat with a Cobalt representative, a technical skills assessment, background check, and ID verification.

Solutions Engineer

Company: Restaurant365

Location: Remote

Posted Jan 23, 2025

Restaurant365, a SaaS company revolutionizing the restaurant industry, seeks a Solutions Engineer. The role involves demonstrating the platform, configuring products, and answering technical questions. The ideal candidate will have expertise in restaurant finance and operations, strong communication skills, and prior experience in customer service or sales. Benefits include competitive salary, comprehensive medical benefits, 401k matching, equity options, unlimited PTO, and wellness initiatives. The company values equitable pay, transparency, and a positive attitude.

Lead Developer

Company: Stride Consulting

Location: Remote

Posted Jan 23, 2025

Stride is a female-founded organization established in 2014 by Debbie Madden. They are a values-driven company with a mission to build a better future for the planet. Stride has worked with companies like Stash, CodeAcademy, and Plated. They offer opportunities for Lead Developers to grow their skills, lead teams, and learn from diverse client domains. The role involves facilitating problem-solving in cross-functional groups, building client relationships, and collaborating with product managers and designers. Stride values agile practices, extreme programming, and a growth mindset. The wage range for this role is $186,000 - $198,000. Stride Consulting is committed to equal opportunity and a community of inclusion.

Managers

Company: TransUnion

Location: Remote

Posted Jan 23, 2025

Software Engineer with Systems Depth

Company: Datadog

Location: Boston, MA / Remote

Posted Jan 23, 2025

Infrastructure Engineer

Company: Hatch

Location: Remote

Posted Jan 23, 2025

Hatch is a company dedicated to assisting small businesses in starting and growing. They are constructing financial products to empower business owners, allowing them to concentrate on their products and business expansion. The Infrastructure Engineer role at Hatch offers the opportunity to significantly impact the cloud platform, working with various tools and teams. The role is remote and involves using Terraform, Ansible, Packer, Python, and GitHub Actions. The team prioritizes clear communication and problem-solving. In the first month, the focus will be on understanding the platform, tools, and processes, with significant work on Terraform and AWS. Future responsibilities may include enhancing application monitoring, logging, and working with Kubernetes and CD tools.

Demand Generation Manager

Company: EVERFI

Location: Remote

Posted Jan 23, 2025

Funding Specialist

Company: LendingHome

Location: Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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