Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

People Relations Specialist

Company: Bankers Healthcare Group

Location: Remote

Posted Jan 23, 2025

BHG Financial is a thriving financial services company, founded in 2001, with a focus on innovative financial solutions and personalized concierge service. They are seeking a proactive and detail-oriented People Relations Specialist with expertise in multi-state employment law and performance management. The role involves partnering with managers to address employee-related matters, guiding them through performance management processes, and maintaining accurate records. The company values work-life balance, offers competitive benefits, and fosters a culture of inclusivity and continuous development.

Sr. Oversight Director, General Medicine/Cardiovascular Team - West Coast Region Required

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Sr. Director, Project Management for their Oversight Team in the North America region. The role is remote-based and involves strategic indication or client-specific portfolio management within a Therapeutic Unit. The ideal candidate should have a Bachelor's degree or equivalent, 5+ years of management experience, and comprehensive therapeutic area knowledge. Key responsibilities include navigating project delivery, financial negotiations, and risk management, as well as developing business growth strategies. The company values health and wellbeing, offering a comprehensive Total Rewards package including medical, dental, and vision plans, retirement savings programs, and paid time off.

Technical Applications Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Technical Support Product Specialist. The role involves providing product consultation, collaborating with inter-functional teams, and supporting customers with products like Prima PRO, APIX, and SOLA iQ. The successful candidate will represent the company in a positive manner, build strong customer relationships, and resolve technical inquiries. Extensive onboarding training is provided, along with growth opportunities. The ideal candidate should have a technical degree or equivalent experience, excellent communication skills, and the ability to travel up to 10% of the time. Benefits include 401k, healthcare, and more.

Project Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Project Manager for a remote role, primarily based in the European region. The role involves overseeing and leading projects focused on the development and installation of automated robotic systems. The ideal candidate should have a university degree in electrical, mechanical engineering, or related science subject areas, 5 years of related project management experience, and 3 years in an automation or manufacturing environment. Key responsibilities include project leadership, team coordination, budget management, timeline management, communication, risk management, quality assurance, documentation, and continuous improvement. The company offers a fulfilling career with resources and opportunities to make a difference in the world.

New Logo Account Executive - Tech/Media

Company: ServiceNow

Location: Washington, DC / Remote

Posted Jan 23, 2025

Account Executive, Compliance

Company: FloQast

Location: Remote

Posted Jan 23, 2025

FloQast, a company founded in 2013 with offices worldwide, is seeking a motivated Account Executive, Compliance to join their direct sales team. The role involves cultivating relationships with executives to close business deals, driving the sales cycle, and networking with potential clients. The ideal candidate should have a minimum of 5+ years in software sales and 3+ years in Risk/Compliance. They should be comfortable in a high-velocity sales environment, have a track record of over-achieving quota, and possess excellent communication skills. The base pay is between $110,000 - $130,000 with a commission plan, and a competitive benefits package is offered.

Advisory Solution Consultant

Company: ServiceNow

Location: Vienna, VA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking an Advisory Solution Consultant for Strategic HCLS Accounts. The role involves assisting sales personnel in qualifying enterprise customer needs, providing technical advisory, and conducting product demonstrations. The ideal candidate should have 7+ years of pre-sales solution consulting experience, strong ITSM & ITOM experience, and a deep understanding of web technology. The position offers a competitive base pay, variable/incentive compensation, and benefits.

Underwriting Support Manager

Company: Liberty Mutual Insurance

Location: Seattle, WA / Remote

Posted Jan 23, 2025

Principal Business Technology Product Manager

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a seasoned Product Manager to scale operations, shape culture, and provide comprehensive sales technology solutions. The ideal candidate will collaborate with various teams to craft and refine technology strategies, ensuring exceptional employee satisfaction. This remote role, open to US residents excluding certain states, offers the opportunity to impact industries that power our global economy, foster career growth, and work with a high-caliber team. Key responsibilities include crafting a sales platform roadmap, managing stakeholders, leading and mentoring junior team members, managing product backlogs, leading Agile development, defining performance metrics, adopting a design-centric approach, and championing Samsara's cultural principles.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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