Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

thriving NetSuite partner dynamic and resultsdriven Senior Alliance Manager build and nurture new partnerships

Senior Alliance Manager

Company: SquareWorks Consulting

Location: Remote

Posted Jan 23, 2025

SquareWorks Consulting, a thriving NetSuite partner, is seeking a dynamic Senior Alliance Manager. The role involves building and nurturing new partnerships with accounting advisory and finance transformation firms, scaling current relationships, and driving joint initiatives. The ideal candidate should have 7+ years in SaaS-based technologies, experience in a Channel/Alliance/Partnership role, and expertise in the ERP/accounting/financial management domain. The position offers competitive compensation, benefits, and a fast-paced, collaborative work environment.

View Details Apply on BuiltIn

Sr. Advisory Specialist Solution Consultant - ERP Creator Workflows

Company: ServiceNow

Location: Washington, DC / Remote

Posted Jan 23, 2025

View Details Apply on The Muse
global leader in cybersecurity redefined modern security mission-driven company

Sr. Manager - ServiceNow Development (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 23, 2025

CrowdStrike, a global leader in cybersecurity since 2011, is seeking a Senior Manager, ServiceNow Development. The role involves leading a team of developers and administrators, designing and maintaining the ServiceNow platform, and ensuring it aligns with IT Service Management best practices. The ideal candidate should have a Bachelor's degree in computer science or related field, ITIL certification, and extensive experience in IT Service Management and ServiceNow platform. They should possess excellent communication skills, management experience, and a drive for automation and process streamlining. Bonus points for ITIL V4 certification, Agile certification, and ServiceNow development experience.

View Details Apply on The Muse

Cloud Security Lead - On Prem-Gen2 OSM SEC-OPM-TSI

Company: Kyndryl

Location: Bangalore, India / Remote

Posted Jan 23, 2025

View Details Apply on The Muse
data-driven content automating the generation customer-first approach

Technical Account Manager

Company: Matik

Location: Remote

Posted Jan 23, 2025

Matik is a platform that automates the creation of data-driven content, founded in 2019 by Nikola Mijic and Zak Stein. The company is backed by prominent venture capital firms and is headquartered in San Francisco. Matik's mission is to transform the way people work by automating the generation of repetitive data-driven documents. The company values customer-first approach, trust and transparency, quality, and compassion. Matik is currently seeking a Technical Account Manager to onboard new customers and drive adoption across their existing customer base. The role involves collaborating with product and engineering teams, driving product adoption, and analyzing customer usage data. The ideal candidate should have 4+ years of experience in a customer-facing role, exceptional communication skills, and a results-driven mindset. Matik offers a fully remote working environment, great collaboration opportunities, and comprehensive benefits.

View Details Apply on BuiltIn

Strategic Account Executive - Spain

Company: GitLab

Location: Remote

Posted Jan 23, 2025

View Details Apply on The Muse

Media Search Analyst India (English language)

Company: TELUS Digital

Location: Remote

Posted Jan 23, 2025

View Details Apply on The Muse

Personalized Internet Assessor - United Kingdom (Welsh Speakers)

Company: TELUS Digital

Location: Remote

Posted Jan 23, 2025

View Details Apply on The Muse

Senior Software Engineer II, Frontend Design System

Company: HubSpot

Location: Remote

Posted Jan 23, 2025

View Details Apply on The Muse
proactively manage onboarding programs 8+ years of B2B SaaS customer success driving user adoption and renewal rates

Strategic Customer Success Manager, Workvivo - Ireland

Company: Zoom

Location: Remote

Posted Jan 23, 2025

Workvivo, a digital experience platform part of Zoom, is seeking an experienced B2B SaaS customer success professional with 8+ years in enterprise-level customer management. The role involves proactively managing onboarding programs, understanding customer motivators and strategic goals, and driving user adoption and renewal rates. Responsibilities also include facilitating workshops, conducting Executive Business Reviews, and engaging with Product and Engineering teams for continuous improvements. The company values a structured hybrid work approach, commitment to customer success, and fostering an inclusive work environment.

View Details Apply on The Muse

Personalized Internet Assessor - Bulgarian (BG)

Company: TELUS Digital

Location: Remote

Posted Jan 23, 2025

View Details Apply on The Muse
mission to empower businesses great culture for employees autonomy and trust

Account Executive - CFO Solutions

Company: Drivetrain

Location: Remote

Posted Jan 23, 2025

Drivetrain, a remote-first company founded by ex-Googlers in 2021, is a fast-growing financial planning and decision-making platform. They aim to empower businesses to scale and achieve targets predictably. Drivetrain offers a great culture, autonomy, and an environment that encourages idea exploration and risk-taking. They are seeking an Account Executive to join their team and reimagine the strategic financial planning space. The role involves understanding Drivetrain's value proposition, managing the full sales cycle, building a pipeline of high-quality opportunities, and meeting sales targets. The ideal candidate should have 4-12 years of successful selling experience, expertise in selling SaaS solutions, and consultative selling skills. Bonus points for EPM BI or ERP software sales experience, a track record of exceeding quotas, and success selling to CFOs and CROs.

View Details Apply on BuiltIn

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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