Excellent Customer Experience Jobs in Remote

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Looking for Excellent Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Remote area.

Senior Next.JS/React Engineer

Company: Bixal

Location: Remote

Posted Jan 23, 2025

Bixal, a consulting firm based in Fairfax, VA, is seeking a tech team member to design and redesign websites for clients. The role involves using JavaScript, React, CSS, SASS, and other front-end technologies. Bixal emphasizes continuous learning, professional development, and leaving a positive impact. The company offers competitive benefits including flexible hours, work-from-home options, and comprehensive health benefits. Bixal is an equal opportunity employer committed to diversity, equity, and inclusion.

Account Manager - Semiconductor Industry - EDA - m/f/d

Company: Siemens Digital Industries Software

Location: Remote

Posted Jan 23, 2025

Siemens EDA is seeking a motivated Account Manager to drive sales of their software, services, and hardware across the Netherlands, Germany, and eastern Europe. The role involves managing customer relationships, identifying key projects and decision-makers, and formulating solutions to meet customer requirements. The ideal candidate should have a Bachelor's degree in electrical engineering, substantial account management experience, and a strong understanding of the semiconductor industry. Proficiency in Microsoft Office and excellent communication skills are required. Siemens Software offers flexibility, competitive benefits, and a diverse, inclusive work environment.

Audience Insights Analyst

Company: Axios

Location: Remote

Posted Jan 23, 2025

Machine Learning Engineer II, ML Fraud

Company: Affirm

Location: Remote

Posted Jan 23, 2025

Affirm, a company revolutionizing credit with honest and friendly buy now, pay later options, is seeking a Machine Learning Engineer II to join their ML Fraud team. The role involves developing sophisticated models for real-time transaction decisions, leveraging cutting-edge algorithms and proprietary data to detect and prevent online fraud. The engineer will collaborate with experts to tackle complex challenges, create innovative solutions, and advance fraud detection capabilities. Affirm offers a competitive total compensation package, including health care coverage, flexible spending wallets, time off, and an employee stock purchase plan. The company is remote-first, with most roles available across the country.

Virtual Primary Care Physician (MO Licensure)

Company: Galileo Health

Location: Remote

Posted Jan 23, 2025

Galileo, a nationwide medical practice founded by healthcare pioneer Dr. Tom X. Lee, is seeking culturally sensitive clinicians for a digital-first primary care role. The position involves providing high-quality, comprehensive care via asynchronous text-based chat and synchronous video to diverse patients with complex and chronic conditions. Clinicians will leverage data, technology, and operational rigor to optimize patient outcomes, offering personalized care and shared decision-making. Galileo operates 24/7, requiring a minimum of 14 hours weekly, with competitive compensation and benefits. Ideal candidates have 4+ years of complex care experience, digital health aptitude, and board certification in Family Medicine or Internal Medicine.

Fullstack Engineer

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Sr. Dir., Technology Industry GTM

Company: ServiceNow

Location: Santa Clara, CA / Remote

Posted Jan 23, 2025

Portfolio Director, Talent Pipeline Assessments

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 23, 2025

Liberty Mutual is seeking a Portfolio Director, Talent Pipeline Assessments for their People, Purpose & Brand (PP&B) Talent Pipeline organization. The role involves setting and maintaining the assessment, skills, and research architecture to support a skills-based talent strategy. Key responsibilities include innovating talent pipeline solutions, developing and sustaining skills architecture, conducting continuous research, managing the assessment portfolio, and collaborating for DEI excellence. The ideal candidate will have a PhD in Industrial Organizational Psychology, 5+ years of private sector experience, and expertise in psychometrics, assessment design, and skills taxonomy development.

Senior Software Engineer - Language Tools (Lisbon)

Company: Datadog

Location: Dublin, Ireland / Remote

Posted Jan 23, 2025

The Language Tools team at Datadog supports hundreds of backend engineers, enabling them to build, test, and package secure, quality code. The team's success is gauged by the productivity and happiness of these engineers. They use the tools developed by the team multiple times daily across various languages and repositories. As a senior software engineer, you would own projects from initiation to completion, understanding Datadog developers' needs to inform the team's roadmap. The role involves inventing efficient build, test, and packaging tools, promoting coding best practices, and engaging with the open-source community. Datadog values a collaborative office culture and offers comprehensive benefits and growth opportunities.

NSQIP Team Lead

Company: Q-Centrix

Location: Remote

Posted Jan 23, 2025

Q-Centrix offers a purposeful career with a meaningful impact, focusing on quality data abstraction for positive patient outcomes in value-based care. The Clinical Data Lead role involves managing quality tasks, including new team member orientation, IRR validation, fallout reviews, and partner satisfaction. The role requires high accuracy, technical proficiency, strong communication skills, and adaptability. Preferred qualifications include NSQIP data abstraction experience, SCR certification, surgical nursing background, and EMR exposure. Q-Centrix provides a competitive rewards package, including flexible work, robust benefits, and opportunities for professional development.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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