Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Executive Assistant, Bethesda Maryland

Company: Aledade

Location: Washington DC

Posted Dec 17, 2024

The Executive Assistant role at Aledade involves managing calendars, compiling data, serving as a first point of contact for various departments, and providing administrative support to a team of 24 executives. The role offers a hybrid work environment, a competitive benefits package, and a commitment to diversity and inclusion.

Proposal Manager - REMOTE

Company: Strategic Resolution Experts

Location: Washington DC

Posted Dec 17, 2024

This is a remote position at SRE that involves delivering organizational transformation services to the federal government. The role requires professional consultants who share SRE's mission of service and vision of leaving the world a better place. The Proposal Manager will oversee all proposal activities, including developing content, managing the RFPRFQRFI process, and coordinating the submission of RFPRFQRFI questions. They will also gain and maintain a conversant knowledge of the company's services and approaches, and create proposal templates with standard styles and elements.

Billing Specialist

Company: Planet Technologies

Location: Washington DC

Posted Dec 17, 2024

Planet Technologies, a leading Microsoft services provider for the public sector, is seeking a highly motivated Billing Specialist to support impactful projects. The role involves providing accurate and timely billing to customers, using Excel and Dynamics SL accounting system. Responsibilities include preparing invoices, gathering data, performing financial transactions, and maintaining project folders. Skills required include experience in Microsoft Dynamics SL, high accuracy, knowledge of FARs, and proficiency in various billing interfaces. The role requires a hybrid schedule with onsite time in Gaithersburg, MD.

Charismatic Actors wanted for holiday themed experience at CAMP Tysons

Company: CAMP

Location: Washington DC

Posted Dec 17, 2024

CAMP NYC INC Store at Tysons Corner Mall McLean VA is seeking performers for a holiday-themed family experience from November 9th to December 24th. Performers will be needed Thursday to Sunday, with a pay of $2650 per hour. The experience will be lightly scripted and largely improvised, with no improv skills required. Performers must be friendly, charming, joyful, and enjoy playing with kids. The job is nonunion and requires performer/actor experience, availability to work Thursday to Sunday, and the ability to work lawfully in the United States. The job is for 18 years of age or older.

Manager, IT Operations and Support

Company: The Washington Post

Location: Washington DC

Posted Dec 17, 2024

The Manager IT Operations and Support plays a critical role in ensuring The Washington Post's technology infrastructure operates smoothly, efficiently, and securely. The role is motivated by a desire to drive excellence in IT service delivery, constantly improve end-user experiences, and implement innovative technology solutions. The Manager will help align IT support services with business needs, spearhead initiatives that enhance productivity, collaboration, and security, and manage various IT systems and services.

Product Marketing Manager – Website Content

Company: OVHcloud

Location: Washington DC

Posted Dec 16, 2024

The Product Marketing Manager Website Content role is responsible for creating, managing, and optimizing content on the website. This includes writing, editing, and publishing webpages, and maintaining and updating content. The role requires close collaboration with various teams to enhance the company's credibility and customer base. The ideal candidate should have a Bachelor's degree in Business Marketing or a related field, at least 4 years of experience in a product marketing or partner program capacity, and strong written and verbal communication skills.

Senior Associate Technical Consultant-Network

Company: AHEAD

Location: Washington DC

Posted Dec 17, 2024

AHEAD is an equal opportunity employer that values diversity and enriches ideas and perspectives. They offer competitive employment benefits, including medical, dental, and vision insurance, a 401k, paid company holidays, paid time off, and paid parental and caregiver leave. They prioritize creating a culture of belonging and have a collaborative team working with customers technical staff to gather technical requirements and design and implement LAN WAN communication. They offer continuous learning opportunities and have a minimum of 12 years of experience with a CCNA certification or equivalent work experience.

Intelligence Analyst SME

Company: Omniscius

Location: Washington DC

Posted Dec 16, 2024

The text describes a job posting for an Intelligence Analyst role at a Homeland Security customer in Springfield VA. The role requires onsite support, participation in daily operations, and the ability to manage tasks. The candidate must have more than eight years of experience in areas such as information technology tools, all-source intelligence analysis, and non-attribution concepts. The candidate must also have a Bachelor's degree, an active Top Secret clearance, and the ability to obtain and maintain a DHS Suitability. The role requires excellent communication, analytical, organizational, and time management skills.

Associate Financial Advisor - North King Co/Snohomish Co

Company: BECU

Location: Washington DC

Posted Dec 17, 2024

The text describes the role of an Associate Financial Advisor at BECU, a community credit union with over 85 years of history. The role involves providing personalized investment services and recommendations to member clients, collaborating with other financial advisors, and engaging in business development activities. The advisor is expected to meet sales production goals, provide exceptional member service, and maintain meticulous records of member-client interactions.

Senior Quality Engineer - Space Flight Hardware

Company: SQA Services, Inc.

Location: Washington DC

Posted Dec 16, 2024

SQA Services is a leading provider of managed supplier quality services for various industries. They offer a wide range of services including audits, assessments, remote surveillance, corrective actions, remediation inspections, and engineering to manufacturers. They have a global presence with associates in the US and over 90 countries. They are currently seeking a Senior Quality Engineer with experience in inspecting Space Flight Hardware. The role involves monitoring contractor controls, performing quality assurance activities, and ensuring the quality of products sourced from suppliers.

Billing Operations Manager

Company: Rhythm (myrhythmnow.com)

Location: Washington DC

Posted Dec 16, 2024

Rhythm is seeking a Billing Operations Manager to lead and optimize their billing processes, ensuring operational excellence and exceptional client service. The ideal candidate is a detail-oriented leader with deep expertise in billing operations and a passion for creating scalable systems in a fast-paced environment.

Global Commercial Launch Services Director

Company: Rocket Lab

Location: Washington DC

Posted Dec 17, 2024

Rocket Lab is a global leader in launch and space systems, building and launching rockets and satellites for various customers, including government and commercial sectors. The company's Electron rocket has been reliable and frequently launched, and their next rocket, Neutron, will enable mega constellations of the future. Rocket Lab's business development team connects customers with mission solutions and works closely with them to understand their needs and develop tailored solutions. The Global Commercial Launch Services Director is responsible for capturing commercial revenue, business development, and sales to enable Rocket Lab's sustained operations and growth. The role requires a Bachelor's degree in engineering or business discipline, 12+ years of experience in the aerospace industry, and experience with proposal development and business capture.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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