Excellent Customer Experience Jobs in Washington DC

102,163 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Senior Administrative Specialist, HR (Employee Relations)

Company: Legislative Branch - House of Representatives

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a non-supervisory position in human resources, requiring a Bachelor's degree or equivalent work experience and at least four years of experience in HR or related fields. Employee Relations experience and House experience are preferred. The role involves handling employee-related issues, including sensitive and confidential personnel matters, and coordinating tasks efficiently. The position also requires passing a criminal history records check. Additional requirements include filing Financial Disclosure Statements under Title 1 of the Ethics in Government Act of 1978.

Victim Assistance Specialist

Company: Department of Justice - Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys

Location: Seattle, Washington Seattle, Washington

Posted Dec 06, 2024

This job announcement details requirements and conditions for employment at the Department of Justice. It specifies eligibility criteria such as U.S. citizenship, Selective Service registration, and successful background checks. Qualifications for GS-5 and GS-7 levels are outlined, including general experience, education, or a combination of both. Specialized experience for GS-7 is defined, along with education and combination of experience and education options. ICTAP and CTAP eligibility are explained for displaced and surplus DOJ employees respectively. The job offers a comprehensive benefits package including health insurance, retirement, and paid leave.

Sr. Manager, Brand (Communications)

Company: National Geographic Society

Location: Washington DC

Posted Dec 06, 2024

The text describes a job posting for a Senior Manager Brand at the National Geographic Society. The role involves managing and advising on brand-related activities, ensuring cohesive brand representation, and collaborating with business teams and the Communications Division. The candidate should have 7+ years of brand or marketing partnership experience in a complex organization. The position offers a competitive salary and benefits package.

Sr. Graphic Designer

Company: National Geographic Society

Location: Washington DC

Posted Dec 06, 2024

The Senior Graphic Designer will work closely with the Senior Director Creative to envision and maintain the Society's brand standards, contributing to both digital and print materials for brand activations, events, experiences, and campaigns. The role involves design strategy and development, layout and design, and project management.

Sales Leader - North America

Company: Harris healthcare

Location: Washington DC

Posted Dec 06, 2024

The text describes a leadership position at i2 Group Inc, a company that provides intelligence analysis solutions. The role involves building and leading a high-performing software sales team, developing and executing a sales strategy, achieving revenue targets, engaging with key customers, managing sales operations, and implementing sales enablement programs. The company values innovation, growth, and diversity.

Casualty Support Deputy Director

Company: Department of the Navy - Commander, Navy Installations

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 06, 2024

This position is in the Casualty Support Program office in Washington D.C., overseeing staff managing Navy Wounded Warrior, Fisher House, and Gold Star Programs. The role requires at least six years of specialized experience in quality-of-life program management, knowledge of CS Program principles, Navy and DoD policies, and supervisory skills. The candidate must pass background checks, E-Verify, and demonstrate skills in managing programs, using Microsoft Office, and communicating effectively.

Medical Instrument Technician (EKG)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 06, 2024

The job posting is for a Medical Instrument Technician position at the VA Puget Sound Health Care System in Seattle. The role involves cardiac telemetry and oximetry monitoring for inpatients. Requirements include U.S. citizenship, English proficiency, and possibly a background/security investigation. No specific educational requirements are mentioned, but experience or education can be substituted for each other. Certain certifications are desirable, especially at higher levels. The position involves heavy lifting and working with hands in water. The full performance level is GS-7, but the actual grade at which an applicant may be selected is in the range of GS-4 to GS-7. Vaccination against COVID-19 is mandatory for selected applicants.

Trial Attorney

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Environmental Defense Section (EDS) of the Environmental and Natural Resources Division (ENRD) represents the U.S. in complex environmental litigation. They handle cases under various statutes including the Clean Air Act, Clean Water Act, and others. The Section seeks candidates with a J.D. degree, active bar membership, U.S. citizenship, and significant post-J.D. litigation experience. GS-13 to GS-15 positions are available, with salary ranges from $117,962 to $191,900. Candidates must pass a background check, drug test, and meet other conditions of employment.

Maintenance Mechanic (General Maintenance Mechanic)

Company: Department of Justice - Justice, Bureau of Prisons/Federal Prison System

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a position within the Department of Justice that focuses on preparing individuals for successful reentry into communities, emphasizing a humane and secure environment. The workforce is described as highly skilled, diverse, and innovative, fostering safety and security. The role requires U.S. citizenship and completion of various investigations and interviews. The Department of Justice is committed to fostering a diverse and inclusive work environment, welcoming applicants from various backgrounds.

Program Administration Specialist

Company: Department of the Treasury - Treasury, Financial Crimes Enforcement Network

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

FinCEN, the Financial Crimes Enforcement Network, is seeking candidates for a position in the Global Investigations Division. This role is crucial in preventing and detecting financial crimes such as terrorist financing and money laundering. The position requires a Secret clearance and continuous vetting, including enrollment in the FBI's Rap Back service. Key requirements include U.S. citizenship, one year of specialized experience at the GS-11 or GS-12 level, and adherence to conditions of employment. FinCEN offers benefits like telework, flexible schedules, and a comprehensive benefits package.

Paralegal Specialist

Company: Other Agencies and Independent Organizations - Small Business Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Small Business Administration, Office of General Counsel in Washington, DC is seeking a Paralegal Specialist. The role involves analyzing legal impacts of legislative developments, administrative and judicial decisions. The candidate must be a U.S. citizen, complete a background investigation, and may need to serve a probationary period. Qualifications include one year of specialized experience in advanced legal research, drafting documents, and managing databases in Relativity. Education cannot be substituted for experience. This is a non-bargaining unit position, not a drug testing designated position. Career Transition Assistance Programs (CTAP/ICTAP) are available for eligible federal employees. A comprehensive benefits package is offered to federal employees.

Motor Vehicle Operator

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This is a Direct Hire Authority solicitation for a Motor Vehicle Operator position at the U.S. Army Corps of Engineers Logistics Activity, Humphreys Engineer Center Support Activity (HECSA), GAO Support. The role involves operating a motor vehicle, delivering passengers and cargo, and preparing vehicle reports. Qualifications include a valid state driver's license, ability to meet physical effort requirements, and knowledge of traffic laws. The position requires a pre-employment drug test, medical examination, and may involve long or irregular hours. U.S. citizenship is required, and a one-year trial period may be necessary. Benefits include a comprehensive package designed to make a federal career rewarding.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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