Excellent Customer Experience Jobs in Washington DC

102,163 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Senior SQL Database Administrator

Company: Kaimetrix

Location: Washington DC

Posted Nov 27, 2024

Kaimetrix LLC is seeking a professional Senior SQL Database Administrator with experience in SQL, data flow, SSIS, SSRS, and SSAS. The job requires strong understanding and experience with data transformations, creation and configuration of SSIS connection managers, and experience with SQL Agent Jobs.

Technical Writer | Mapping Support [DOEOP075080]

Company: ProSidian Consulting

Location: Washington DC

Posted Nov 27, 2024

ProSidian is a Management and Operations Consulting Services Firm that provides value to clients through tailored solutions based on industry leading practices. The company is seeking a Technical Writer to support their Energy Science and Technology Research Industry Sector clients.

Project Administration Specialist

Company: ERG

Location: Washington DC

Posted Nov 27, 2024

ERG is a research and consulting firm seeking a full-time project administration specialist to support federal clients. The ideal candidate will have experience in federal contract reporting and tracking, and proficiency in Microsoft Office and Adobe Acrobat.

Vice President, Federal Sales Executive

Company: BlackLine

Location: Washington DC

Posted Nov 27, 2024

BlackLine is seeking a Vice President Federal Sales Executive to drive net new business within the federal government. The company is committed to bringing passion and customer focus to the business of enterprise applications and is looking for a dynamic leader who can initiate, grow, and close deals from the ground up.

Federal Enterprise Account Executive - SSA & Dept of Edu

Company: Qualtrics

Location: Washington DC

Posted Nov 27, 2024

Qualtrics is a company that creates software for delivering exceptional frontline experiences, building high-performing teams, and designing products people love. They are looking for a Federal Strategic Account Lead to join their team, which is described as a group of highly driven individuals dedicated to closing experience gaps across Federal organizations in North America.

Operations Consultant

Company: CLEAResult Consulting, Inc.

Location: Washington DC

Posted Nov 27, 2024

The job description is for an Operations Consultant at CLEAResult, a company that values sustainability, equity, and transparency. The role involves managing program data, conducting analysis, and leading special projects. The company offers a range of benefits, including medical insurance, 401k, and paid time off.

Director, Enterprise Solutions

Company: Brightspot

Location: Washington DC

Posted Nov 27, 2024

Brightspot is a leading content management system that enables content-focused teams to work smarter and faster. The company is looking for a Director of Enterprise Solutions to position and sell their best-in-class CMS platform to net new prospects and customers.

Application Developer (APEX)

Company: Kaimetrix

Location: Washington DC

Posted Nov 27, 2024

Kaimetrix LLC is seeking an Application Developer APEX to support a Department of Defense customer. The position requires experience in application development, programming languages, and DoD clearance.

PSC Contract Specialist

Company: Devis

Location: Washington DC

Posted Nov 27, 2024

Development InfoStructure LLC provides exceptional DevSecOps integration and comprehensive IT management services to federal, state, and local governments. They are seeking a Contract Specialist to manage Personal Service Contracts for a proposal position.

Data Visualization Specialist | Forecasting And Report Development Support [DOEOP076081]

Company: ProSidian Consulting

Location: Washington DC

Posted Nov 27, 2024

ProSidian is a Management and Operations Consulting Services Firm that provides value to clients through tailored solutions based on industry leading practices. The company is seeking a Data Visualization Specialist to support its clients in the Energy Science and Technology Research Industry Sector.

Stakeholder Coordination Specialist | Mapping Support [DOEOP074079]

Company: ProSidian Consulting

Location: Washington DC

Posted Nov 27, 2024

ProSidian is a Management and Operations Consulting Services Firm that provides value to clients through tailored solutions based on industry leading practices. The company is seeking a Stakeholder Coordination Specialist to support its clients in the Energy Science and Technology Research Industry Sector.

Geospatial Analyst | Mapping Support [DOEOP071076]

Company: ProSidian Consulting

Location: Washington DC

Posted Nov 27, 2024

ProSidian is a Management and Operations Consulting Services Firm that provides value to clients through tailored solutions based on industry leading practices. The company is seeking a Geospatial Analyst to support energy projects and initiatives.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

Related Pages