Excellent Customer Experience Jobs in Washington DC

102,163 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Technical Writer 2

Company: Chabez Tech

Location: Washington DC

Posted Nov 25, 2024

The job description is for a Technical Writer 2 position at the Pennsylvania Department of Health and Department of Drug and Alcohol Programs. The role involves developing and maintaining technical documentation for the Enterprise Data Warehouse, supporting public health data analysis and system modernization. The job requires strong documentation and communication skills, experience in technical writing or business analysis, and proficiency with process modeling and diagramming.

Senior Azure FinOps Engineer

Company: Excella

Location: Washington DC

Posted Nov 25, 2024

Excella is a leading provider of Agile software development and data analytics solutions. They offer a range of benefits, including flexible work-life balance, top-of-industry medical and dental benefits, and a comprehensive wellness program. The company is committed to diversity and inclusion, and provides opportunities for professional development and career growth.

Project Management Specialist

Company: Technical Assent

Location: Washington DC

Posted Nov 25, 2024

Technical Assent is a company that offers project management services to government and non-profit organizations. The job description is for a Project Management Specialist who will work on government programs and have financial oversight on a portfolio of projects.

Sr. HC Policy and Strategy Planner

Company: DarkStar Intelligence

Location: Washington DC

Posted Nov 25, 2024

The job posting is seeking a highly skilled Sr HC Policy and Strategy Planner to support a federal government client in Bethesda, MD. The role requires a TSSCI CI Poly clearance and involves designing, developing, and administering annual interagency data calls, collecting and consolidating large datasets, and providing troubleshooting assistance to responding agencies.

Senior Backend Engineer

Company: Oteemo Inc.

Location: Washington DC

Posted Nov 25, 2024

Oteemo is a dynamic technology company seeking a Backend and Database Developer with expertise in Net technologies and Azure services. The company values drive, passion, and quality, and offers competitive pay and benefits.

Technology Sales Specialist- Data, AI and Automation

Company: IBM

Location: US Washington

Posted Nov 25, 2024

The job description is for a Technology Sales Specialist role at IBM, where you will work with clients to develop relationships, understand their needs, and showcase IBM's automation solutions. The role requires tech sales experience, excellent communication and presentation skills, and expertise in automation and data AI markets.

HC Data Analyst, JM - Senior

Company: DarkStar Intelligence

Location: Washington DC

Posted Nov 25, 2024

The job posting is seeking a senior data analyst to support a federal government client in Bethesda, MD. The role requires a TSSCI CI Poly clearance and experience in data analysis, survey design, and administration. The job offers a salary range of $136,000 to $164,000 per year.

Project Controls Engineer

Company: Precision For Medicine

Location: Washington DC

Posted Nov 25, 2024

Precision for Medicine Manufacturing Solutions is seeking a Project Controls Engineer to join their team. The company is a leading advanced therapy technical operations consulting company in the life science industry, committed to advancing manufacturing to achieve operational excellence and accelerate speed to market for next-generation medicines.

Senior Software Engineer - Java

Company: VERISIGN

Location: Washington DC

Posted Nov 25, 2024

Verisign is a trusted provider of internet infrastructure services, looking for a Senior-level Java software engineer to expand the ODIN team. The company offers a dynamic and flexible work environment, competitive benefits, and opportunities for career growth.

Acquisition Pathway Policy Expert - SME

Company: Red Gate Group

Location: Washington DC

Posted Nov 25, 2024

The Red Gate Group is seeking a highly skilled Acquisition Pathway Policy Expert to join their team and support the Acquisition Policy and Innovation Directorate within the Office of the Under Secretary of Defense for Acquisition and Sustainment. The role involves developing and coordinating acquisition policies, analyzing policy changes, and providing expert advice on integrating and protecting technologies.

Senior Strategic Communications Specialist

Company: DarkStar Intelligence

Location: Washington DC

Posted Nov 25, 2024

The Senior Strategic Communications Specialist is responsible for leading the development, coordination, and editing of diverse communication materials, including speeches, reports, and strategy documents. The role includes advising senior executives, mentoring junior staff, and leveraging tools like Adobe Creative Cloud Suite.

Senior DevOps Engineer (Vienna) [m/f/d]

Company: Sportradar

Location: Washington DC

Posted Nov 25, 2024

The job description is for a DevOps engineer position at Sportradar, a leading sports technology company. The role involves working with a team to develop and support high-quality digital solutions, with a focus on building operational awareness and ensuring quality. The company is undergoing a technical transformation and is looking for someone with a passion for DevOps and experience with tooling, hosting, and software quality.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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