Excellent Customer Experience Jobs in Washington DC

102,163 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Technical Proposal Writer

Company: Analytica

Location: Washington DC

Posted Nov 22, 2024

Analytica is seeking a Technical Proposal Writer to support growth efforts. The role requires an understanding of IT and management consulting services. The company offers competitive compensation and opportunities for bonuses.

Information Systems Analyst IV (Planned Position)

Company: MicroHealth

Location: Washington DC

Posted Nov 22, 2024

The job posting is seeking an Information Systems Analyst IV to support the Defense Health Agency (DHA) at the Defense Health Headquarters (DHHQ) in Falls Church, VA. The position requires expertise in enterprise IT, security, and compliance, with a focus on digital modernization efforts. The job offers a competitive salary range of $110,000 to $130,000 and requires a Master's degree and commercial baseline certificates.

Data Engineer

Company: Analytica

Location: Washington DC

Posted Nov 22, 2024

ALYTICA is seeking a Data Engineer to support a federal government client in the DC metro area. The role involves working remotely to advance the client's use of data, metadata, and new technologies. The company offers competitive compensation, opportunities for bonuses, health care, training, and development funds, and a 401k match. The responsibilities include designing and developing operational data stores, data loading capabilities, and data architecture solutions. The company values collaboration with enterprise partners, business owners, and data modelers. Required skills include a strong understanding of CMS environment, experience in agile environments, and proficiency in AWS SQL, Jira, Confluence, and Git.

UX Researcher

Company: Analytica

Location: Washington DC

Posted Nov 22, 2024

Analytica is seeking a UX Researcher to join their dynamic team, supporting a large digitalization effort. The ideal candidate will work closely with cross-functional teams to integrate user insights into the design process.

Inside Sales Representative-Arlington, VA

Company: Privia Health

Location: Washington DC

Posted Nov 22, 2024

Privia Health is a technology-driven company seeking a proactive pipeline of interested qualified candidates for a sales role. The role requires in-office work and involves generating qualified leads, conducting market research, and supporting sales directors.

Senior Project Manager, Federal

Company: Juvare

Location: Washington DC

Posted Nov 22, 2024

Juvare is a SaaS software company that develops innovative enterprise resilience solutions. The company is looking for a Senior Project Manager to work on their US Federal and Defense team.

Medical Assistant-Nurse/Injection Clinic--Full Time-Capitol Hill

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 22, 2024

Kaiser Permanente Washington is seeking exceptional Medical Assistants to join their team, serving over 700,000 members across Washington. The role involves collecting patient data, determining visit purposes, recording vital signs, and contributing to the nursing care plan. Medical Assistants will work alongside outstanding healthcare professionals, ensuring high-quality, affordable care. Key responsibilities include communicating effectively with patients and team members, providing health education, and maintaining a safe, comfortable environment. Basic qualifications include a high school diploma or equivalent, graduation from an accredited medical assistant program, and an Interim Medical Assistant Certificate (Washington) or equivalent. The company is recognized as a best place to work, fostering diversity, collaboration, and a positive work environment.

IT Project Manager

Company: Mantis Security Corporation

Location: Washington DC

Posted Nov 22, 2024

Mantis Security is a leading firm that specializes in Cyber Operations and is looking for an IT Project Manager to join their team. The job involves planning, directing, and coordinating computer-related activities, as well as managing contract personnel and ensuring high-quality task completion.

Cato - HR Coordinator

Company: Nonprofit HR

Location: Washington DC

Posted Nov 22, 2024

The Cato Institute is seeking a Human Resources Coordinator to join their team. The role involves various HR functions, including employee engagement, talent acquisition, and compliance. The ideal candidate will have a bachelor's degree in human resources or a related field, at least 2 years of experience in HR, and working knowledge of HCM systems.

Senior Administrative Assistant

Company: AlixPartners

Location: Washington DC

Posted Nov 22, 2024

AlixPartners is a professional services firm that solves complex challenges by moving quickly from analysis to action. They promote an inclusive environment and have a hybrid work model. The company is looking for an Administrative Senior Professional to support their Corporate Services team.

Physician (Family Medicine)

Company: Defense Health Agency

Location: Spokane, Washington

Posted Nov 22, 2024

The text describes a job opening for a Family Medicine Physician at Fairchild AFB in Spokane, Washington. The position offers a competitive salary, benefits including health insurance, retirement package, and paid time off. Spokane is highlighted as a beautiful four-season destination with numerous outdoor recreation options, arts and culture, and nightlife. The role involves providing comprehensive primary care, formulating treatment regimens, and offering clinical and administrative leadership. Qualifications include a Doctor of Medicine or equivalent degree from an accredited school, active medical license, and completion of a one-year internship or residency program.

Cloud Solutions Architect

Company: Analytica

Location: Washington DC

Posted Nov 22, 2024

Analytica is seeking a Solution Architect with experience in cloud-based web application solutions, Java, and Python. The company offers competitive compensation and opportunities for bonuses, employer-paid health care, training, and development funds.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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