Excellent Customer Experience Jobs in Washington DC

102,163 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Senior Product Manager, Billing

Company: GEICO

Location: Washington DC

Posted Nov 22, 2024

GEICO is looking for a Senior Product Manager to join their Billing Product team. The ideal candidate will have experience in product management, leading cross-functional teams, and defining product requirements. The role is a hybrid position that requires being onsite 3 days a week at one of the company's locations.

Staff Engineer - REMOTE

Company: GEICO

Location: Washington DC

Posted Nov 22, 2024

The job posting is for a Senior Staff Engineer position at GEICO, requiring technical leadership, collaboration, and expertise in various domains. The ideal candidate should have deep technical expertise, be a self-starter, and have experience in leading and building full-stack applications.

PSC Employee Relations Lead

Company: Devis

Location: Washington DC

Posted Nov 22, 2024

Development InfoStructure LLC provides exceptional DevSecOps integration and consulting services to federal, state, and local governments. They are seeking an Employee Relations Lead to cultivate a positive and productive workplace culture.

Science Operations Manager

Company: Howard Hughes Medical Institute (HHMI)

Location: Washington DC

Posted Nov 22, 2024

The job posting is for a Science Operations Manager at the Howard Hughes Medical Institute (HHMI) in Seattle. The role involves leading the Science Operations Office, building relationships with researchers and institutions, and ensuring alignment with HHMI's mission and culture.

Oracle Database Administrator - DBA (ORAVA-DBA-2.111924

Company: Capital Solutions Group

Location: Washington DC

Posted Nov 22, 2024

The job posting is seeking an experienced Oracle Database Administrator DBA to join the team, responsible for the performance, integrity, and security of Oracle databases.

Research Scientist, Policy

Company: Avalere Health

Location: Washington DC

Posted Nov 22, 2024

Avalere Health is a commercialization partner for the biopharmaceutical, medical technology, and wellness industries. They partner with clients to navigate the complex healthcare ecosystem, providing connections that make better health happen. They value diversity, inclusion, and employee development, and offer a range of benefits and perks.

Strategic Engagement Manager

Company: Technical Assent

Location: Washington DC

Posted Nov 22, 2024

Technical Assent is a company that offers services in government, business, and non-profit sectors. They are passionate about delivering exceptional service experiences and are looking for a Senior Consultant to support their Federal government client.

Senior HUMINT Targeting Specialist

Company: DarkStar Intelligence

Location: Washington DC

Posted Nov 22, 2024

The job posting is for a Senior HUMINT Targeting Specialist to support a government client. The role involves detailed analysis, target identification, and leveraging multi-INT resources. The job requires a bachelor's degree, 8 years of experience, HUMINT targeting certification, and active TSSCI clearance with a CI polygraph.

24-5007: Commercial Account Executive

Company: Navitas Business Consulting

Location: Washington DC

Posted Nov 22, 2024

Navitas is a leading company in digital transformation, providing award-winning technology solutions to drive digital acceleration for customers. As a Commercial Account Executive, you will build and maintain relationships with clients, identify their staffing needs, and provide tailored solutions.

PSC Finance Manager

Company: Devis

Location: Washington DC

Posted Nov 22, 2024

Development InfoStructure LLC provides exceptional DevSecOps integration and comprehensive IT management services to federal, state, and local governments. They are seeking a PSC Finance Manager to oversee financial operations and ensure compliance with regulations.

HVAC Technician II

Company: Warner Bros. Discovery

Location: Washington DC

Posted Nov 22, 2024

The text describes Warner Bros Discovery's company culture, values, and job opportunities. It highlights the company's commitment to diversity, inclusion, and employee well-being. The text also provides details about a job opening for a Commercial HVAC Technician II.

Workday Financials SME

Company: VISTRADA

Location: Washington DC

Posted Nov 22, 2024

Vistrada is seeking a highly motivated and experienced candidate to serve as an SME on Workday Financials planning and implementation engagements. The ideal candidate must have at least 7+ years of relevant experience and possess expertise in Workday Financials implementation, particularly in Purchasing and Procurement modules and processes.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

Related Pages