Excellent Customer Experience Jobs in Washington DC

102,163 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Chief Engineer

Company: Mint House

Location: Washington DC

Posted Nov 16, 2024

Mint House is a hospitality company that offers apartment-style hotels with modern amenities. They are looking for a Chief Engineer to oversee the maintenance and upkeep of their new building in Washington DC.

BCT Partners - Technical Program Manager

Company: BCT Partners

Location: Washington DC

Posted Nov 16, 2024

BCT is a management consulting firm that solves complex social problems through data analytics and equity-centered solutions. They are looking for a Technical Program Manager to lead and manage project tasks, and the job requires experience working with federal agencies and knowledge of Agile methodologies.

Senior Associate Data Engineer- Azure Databricks Developer

Company: Publicis Groupe

Location: Washington DC

Posted Nov 16, 2024

Publicis Sapient is a global digital transformation partner looking for a Senior Associate Data Engineer Azure to lead and deliver technical solutions for large-scale digital transformation projects.

Client Experience Leader, Commercial Risk - Insurance Advisory Solutions

Company: The Baldwin Group

Location: Washington DC

Posted Nov 16, 2024

The Baldwin Group is an award-winning insurance brokerage firm that delivers expertly crafted insurance and risk management strategies to clients. The Client Experience Leader Commercial Risk leads a team of Account Managers, ensuring world-class service to clients and contributing to the overall growth and profitability of the company.

Compensation Lead

Company: Red River

Location: Washington DC

Posted Nov 16, 2024

Red River is seeking a Compensation Lead to join their Total Rewards and HR Operations team. The ideal candidate is a strategic thinker with strong analytical skills and excellent communication skills. The Compensation Lead would own compensation and incentive programs, develop and implement comprehensive programs, and ensure compliance with Federal, state, and local laws.

Senior Customer Success Manager

Company: Trellix

Location: Washington DC

Posted Nov 16, 2024

The job description is for a Senior Customer Success Manager at Trellix, a global company redefining the future of cybersecurity. The role involves managing complex customers, ensuring adoption and retention of Trellix products, and driving customer satisfaction and value.

Portfolio Role: Public Relations Manager

Company: BITKRAFT Ventures

Location: Washington DC

Posted Nov 16, 2024

BITKRAFT Ventures is a venture capital firm that focuses on empowering early-stage founders to actualize their creative vision. They have a diverse global portfolio of startups and are looking for a PR Manager to join their team.

Senior Manager, Total Rewards

Company: Scout Motors Inc.

Location: Washington DC

Posted Nov 16, 2024

Scout Motors is a company that is revamping the electric pickup truck and rugged SUV market. They are looking for a Sr Manager Total Rewards to develop their total rewards philosophy and manage core compensation and health and wellness benefits programs.

Human Resources Operations and Recruitment Specialist

Company: Pixalate, Inc.

Location: Washington DC

Posted Nov 16, 2024

Pixalate is hiring an Human Resources Operations and Recruitment Specialist to join their growing team in the Washington Area. The role involves sourcing, screening, and interviewing candidates, as well as managing HR processes. The company offers a casual work environment, flexible hours, excellent benefits, and competitive compensation.

2025 Trajectory Graduate Intern

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 16, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace and is hiring a Trajectory Optimization Graduate Intern.

Portfolio Role: Community Manager

Company: BITKRAFT Ventures

Location: Washington DC

Posted Nov 16, 2024

BITKRAFT Ventures is a gaming-focused venture capital firm that empowers early-stage founders to actualize their creative vision. They are looking for a passionate Community Manager to join their team, responsible for maintaining a direct line of communication between players and the development team.

Director of Strategic Growth

Company: NavAide

Location: Washington DC

Posted Nov 16, 2024

The job summary describes a role for a Director of Strategic Growth, responsible for leading growth initiatives across the organization, identifying and executing strategies to expand the company's presence in the Department of Defense and other government sectors.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

Related Pages