Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Solution Architect

Company: SUSE

Location: Washington DC

Posted Nov 17, 2024

SUSE is a global leader in innovative reliable and secure enterprise open source solutions. They are seeking a Solution Architect to join their Global Sales Productivity organization in San Jose, CA. The ideal candidate will have experience in the software industry, deep understanding of open source software, and strong presentation and communication skills.

Virtual Infrastructure (Citrix) Systems Engineer

Company: BAE Systems, Inc.

Location: Washington DC

Posted Nov 16, 2024

BAE Systems is a leading defense and aerospace company that offers a range of products and services, including engineering integration and sustainment support for critical military platforms and systems. The company is looking for an experienced Virtual Infrastructure Citrix Systems Engineer to provide engineering support to the virtual infrastructure environment.

24-5006: Technical Writer

Company: Navitas Business Consulting

Location: Washington DC

Posted Nov 16, 2024

The job posting is for a Technical Writer to support the Business Development team at Navitas, a company that provides digital transformation solutions. The ideal candidate should have technical writing experience, preferably in a business development or proposal environment, and be able to create clear and concise content.

Management Analyst

Company: Barbaricum

Location: Washington DC

Posted Nov 16, 2024

Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers. They leverage their expertise to transform the way customers approach complex problem sets. The company is seeking a Management Analyst to perform tasks involving analysis and guidance to management.

Sr. UX/UI Designer

Company: BLN24

Location: Washington DC

Posted Nov 16, 2024

BLN24 is a digital creative agency that supports the US Federal Government. They are looking for a Sr UXUI Designer to join their team. The company offers competitive benefits, flexibility, and opportunities for growth and development.

Capital Markets: Transactions Lead

Company: SoFi

Location: Washington DC

Posted Nov 16, 2024

SoFi is seeking a Group Manager to join their Capital Markets team. The role involves overseeing the transaction Capital Markets Structuring and Execution team, working with internal and external parties to execute Capital Markets transactions.

Federal Sales Development Representative

Company: Saviynt

Location: Washington DC

Posted Nov 17, 2024

Saviynt is a high-growth Platform as a Service company focused on Identity Authority, seeking a Sales Development Representative to initiate sales cycles for their US Federal Team. The role involves identifying and generating sales opportunities through outbound prospect anding inbound lead follow-up.

Escrow Assistant

Company: First American Title

Location: Washington DC

Posted Nov 17, 2024

Pango Group is a people-first company that values its employees and customers. They are looking for an Escrow Assistant to join their team, which will work in a dynamic setting supporting the Escrow team in various ways.

Regional Sales Manager - DOD

Company: WEKA

Location: Washington DC

Posted Nov 17, 2024

WEKA is a pre-IPO growth-stage company that is architecting a new approach to the enterprise data stack. They are hiring a Federal Regional Sales Manager to target Enterprise-level Department of Defense customers.

Global Product Manager, Perinatal Digital

Company: GE Healthcare

Location: Washington DC

Posted Nov 16, 2024

The job description is for a Global Product Manager Perinatal Digital role at GE HealthCare, responsible for driving the product roadmap and digital strategy within the Perinatal Digital Ecosystem. The role requires strong commercial awareness, leadership skills, and ability to analyze and resolve problems.

Employee Relations Partner

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 16, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a competitive compensation package and benefits.

Sr. Splunk Engineer

Company: Leidos

Location: Washington DC

Posted Nov 17, 2024

The Department of Homeland Security's Customs and Border Protection (CBP) Security Operations Center (SOC) is seeking a Splunk Engineer to support their cyber security program. The engineer will be responsible for providing overall engineering and administration in supporting a large distributed Splunk environment, analyzing data for anomalies and trends, and building dashboards to highlight key trends.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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