Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Attorney-Advisor (General)

Company: Department of Homeland Security - DHS Headquarters

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This position is a legal advisor role in the Department of Homeland Security's Office of the General Counsel, Technology Programs Law Division. The primary focus is on legal issues related to emerging technologies arising from DHS RDT&E programs. The ideal candidate should have extensive legal experience, preferably with a background in Science or Engineering, and be well-versed in various legal areas including First and Fourth Amendment, regulatory, privacy, data rights, and civil rights. The role involves advising on legal and policy considerations for a wide range of technologies, and drafting guidance documents. The position requires U.S. citizenship, bar membership, and completion of a background investigation and drug test.

Senior Internal Auditor - Multifamily (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Nov 09, 2024

Fannie Mae is seeking a Multifamily - Internal Audit - Senior Associate. The role involves applying credit risk, commercial mortgage, and fraud risk knowledge to conduct internal audits across Fannie Mae's Multifamily division. Responsibilities include assisting with audit planning, developing and maintaining risk-based audit plans, and conducting substantive testing. The ideal candidate will have 2 years of experience in risk, audit, or control roles, and a degree or equivalent. CIA, CPA, or CISA certification is preferred. Fannie Mae offers a flexible hybrid work environment and comprehensive benefits package.

Optometrist

Company: Department of Health and Human Services - Indian Health Service

Location: Nespelem, Washington Nespelem, Washington

Posted Nov 09, 2024

This job announcement is for a comprehensive eye care program manager position. The role involves overseeing others, collaborating with medical providers and care teams to optimize healthcare outcomes, and examining, diagnosing, managing, and treating a wide range of eye and visual problems. Recruitment incentives are available. U.S. Citizenship is required, and the position requires passing pre-employment exams, background checks, and immunizations. A Doctor of Optometry degree and a current optometry license are necessary. Specialized experience in diagnosing and treating eye conditions is required for higher grade levels.

Attorney Adviser (HTPU Policy Counsel)

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The U.S. Department of Justice is offering a rewarding and challenging opportunity as an Attorney Adviser (Policy Counsel) for the Human Trafficking Prosecution Unit. The role involves providing expert policy analysis, advocacy, and guidance to advance anti-trafficking policies. Requirements include U.S. citizenship, ABA-accredited JD, bar membership, and successful completion of a background check and drug screening.

Private Client Advisor II

Company: Bank of America

Location: Washington, DC

Posted Nov 09, 2024

Bank of America is seeking a seasoned professional with 12+ years of private banking or complex financial services experience to drive new business development for a target client segment with $3MM++ investable assets. The role involves leading the Client Process Management Process, delivering a Branded Client Experience, and advocating for clients as a trusted advisor. The ideal candidate should possess exceptional interpersonal skills, be solutions-oriented, and have the ability to influence and negotiate. A high touch, client-focused individual with a proven track record in client engagement and business development is preferred. The role requires SAFE Act registration and is eligible for a formulaic incentive plan with a pay range of $100,000.00 - $250,000.00 annualized salary.

Environmental Protection Specialist (Tribal Coordinator)

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job position is in the Office of Land and Emergency Management (OLEM) of the Environmental Protection Agency (EPA). It's an office-centered role, requiring regular physical presence at the stated duty station, though EPA offers work-from-home and flexible work schedules. The role involves coordinating programmatic activities with tribal leaders, reviewing policy and resources related to Superfund remediation, and fostering relationships with Tribes on environmental policy issues. Qualified candidates must be U.S. citizens, undergo a background investigation, and complete a one-year probationary period. The position is designated as Moderate Risk and requires completion of a Confidential Financial Disclosure form. EPA values diversity, equity, and inclusion, and offers a comprehensive benefits package including health benefits, retirement system participation, and work-from-home flexibilities.

Help Desk/Tester (Top Secret Clearance)

Company: IBM

Location: Washington, DC

Posted Nov 09, 2024

IBM Consulting offers a career with long-term relationships and collaboration with global clients. You'll work with visionaries across industries to enhance hybrid cloud and AI journeys. The role involves providing support for the Forensic Advantage Laboratory Information Management System, configuring, supporting, and troubleshooting it. You'll also perform functional application and interface testing, update test cases, and complete ad hoc report testing. The company culture encourages curiosity, innovation, and long-term career growth.

ENGINEERING TECHNICIAN

Company: Department of the Navy - U.S. Pacific Fleet

Location: Bremerton, Washington Bremerton, Washington

Posted Nov 09, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow specific application instructions, as responses to the flyer won't be accepted. The notice details requirements such as US citizenship, federal employment suitability, direct deposit, E-Verify, and Selective Service registration for males. New hires must pass a drug test and may need security clearance. The role involves working with harmful agents, wearing protective equipment, and potential travel. Qualifications include specialized experience or education in engineering, with varying requirements based on GS level. Additional certifications and parenthetical titles may apply. The position is covered by the Department of Defense Priority Placement Program, and a tentative offer can be rescinded if pre-employment requirements aren't met.

Privileged Identity & Access Management (IAM) Strategy and Governance Analyst

Company: Merrill

Location: Washington, DC

Posted Nov 09, 2024

Bank of America is seeking a candidate with 7 years of hands-on experience in Privileged Access Management (PAM) for a role in Global Information Security (GIS). The role involves ensuring adequate enforcement of Privileged Access Controls, partnering with PAM Governance leads, applying industry best practices, and collaborating with stakeholders to develop PAM requirements. The candidate must have deep knowledge of Linux, Windows, Cloud scale Identity, Access Management, and Authorization services. Expertise in authentication platforms, PAM tools, and security standards is required. The role offers opportunities for career growth, learning, and making an impact, along with competitive benefits.

Import Policy Analyst (Public Notice Flyer/Schedule A)

Company: Department of Commerce - Commerce, International Trade Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job posting is for an Import Policy Analyst position in the International Trade Administration (ITA) within the Department of Commerce. The role requires U.S. citizenship, a background check, and possibly a probationary period. Applicants must have one year of specialized experience in researching information, using data to create reports, and tracking progress. Alternatively, a Master's degree or equivalent graduate education can substitute for the experience requirement. The position does not require a license, physical, or PCS expense reimbursement.

Purchasing Agent

Company: Department of Health and Human Services - Indian Health Service

Location: Nespelem, Washington Nespelem, Washington

Posted Nov 09, 2024

The job announcement is for a position at an ambulatory health care center that involves buying products and services, evaluating suppliers, negotiating contracts, reviewing product quality, and ensuring compliance with laws. The role requires experience in procurement, with specialized experience needed for higher grade levels. Qualifications include a year of relevant experience or education above high school level. The position requires various immunizations, a background check, and E-Verify clearance. It offers potential for promotion to GS-08 and a comprehensive benefits package.

International Trade Specialist (Public Notice Flyer/ Schedule A)

Company: Department of Commerce - Commerce, International Trade Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job posting is for an International Trade Specialist in the International Trade Administration (ITA) within the Department of Commerce. The position is open to U.S. citizens only and requires a background investigation, including a credit check and drug test. Applicants must have one year of specialized experience in international trade issues, U.S. business exports, or related fields. This experience can be gained through paid or unpaid work, including volunteer work. The role involves research, preparing memos and white papers, analyzing economic data, and making recommendations on trade issues. No PCS expense will be paid.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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