Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

INDUSTRIAL ENGINEER

Company: Department of the Navy - Naval Education and Training Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 09, 2024

This is a public notice for anticipated vacancies in the Naval Acquisition Development Program (NADP) with Naval Sea Systems Command. Interested applicants must follow the 'How to Apply' section, as applications won't be accepted through this flyer. Vacancies may or may not be filled, and no notice of result letters will be sent. Requirements include US citizenship, federal employment suitability, direct deposit participation, E-Verify clearance, and potential travel. Qualifications vary by GS level, requiring specific experience or education, including potential substitution of education for experience. The position is covered under the Defense Acquisition Workforce Improvement Act and may require a security clearance.

Deputy Director (Human Resources)

Company: Other Agencies and Independent Organizations - District of Columbia Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The text describes a job opening for a Deputy Director position in the Human Resources Division of an agency. The role involves providing expert advisory services in areas such as talent acquisition, benefits, retirement, HR systems, payroll, performance management, employee relations, policy, and workforce planning. The position requires a Bachelor's degree in HR, Business, or related field, along with six years of HR experience, including three years in a supervisory role. Preferred qualifications include a Master's degree, SHRM or HRCI certification, and experience leading HR programs. The role demands strong HR knowledge, strategic planning, analytical skills, and excellent communication abilities. The incumbent should be enthusiastic, engaged, and capable of working with diverse groups, embodying the DC Courts' values.

Police Officer (Lateral/Certified)

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job posting is for a full-time position with the Police Department of the Supreme Court of the United States. The salary range is $81,552 - $139,419 for applicants with relevant law enforcement experience. Those without such experience can apply for the Police Officer (Entry-Level) position. Requirements include U.S. citizenship, registration with the Selective Service for male applicants, meeting experience requirements, having a good driving record, and passing various tests and background checks. The position offers a comprehensive benefits package including a recruitment bonus, sick leave, annual leave, overtime pay, student loan repayment, paid parental leave, retirement benefits, and educational assistance.

Therapeutic Radiologic Technologist

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Nov 09, 2024

This job posting is for a Direct Hire position at Madigan Army Medical Center in Tacoma, WA. The role is a Therapeutic Radiologic Technologist. Qualifications include a degree from an accredited program, certification, and specialized experience or education. Specialized experience involves performing radiation treatments, patient assessments, and handling radioactive sources. Alternatively, two and a half years of graduate level education in a related field can suffice. The position requires a pre-employment medical exam, immunization screening, and potential random drug testing. U.S. citizenship is mandatory, and a one-year trial period may be required.

Police Officer (Entry-Level)

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The text describes a full-time position with the Police Department of the Supreme Court of the United States in Washington, D.C. The job offers competitive salaries, comprehensive benefits including health insurance, retirement plans, and paid leave. Requirements include U.S. citizenship, a clean driving record, and passing rigorous physical and psychological exams. Applicants must meet specific education or experience criteria, be within a certain age range, and have no criminal record. The role involves maintaining proficiency in firearm use and adhering to strict appearance standards.

Analyst in Public Finance

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Congressional Research Service (CRS) is seeking an Analyst in Public Finance for its Government Finance and Taxation Section. The analyst will provide in-depth research and analysis on public policy issues related to tax policy. The section's portfolio covers significant economic and policy issues. Requirements include knowledge of U.S. tax policy, ability to analyze public policy issues, write in a public policy context, convey analysis orally, work collaboratively, and maintain objectivity. The Library of Congress is an equal opportunity employer, offering comprehensive benefits and reasonable accommodation for qualified individuals. Veterans are encouraged to apply, with specific documentation required for preference points.

Chief Financial Officer (OPEN UNTIL FILLED)

Company: Other Agencies and Independent Organizations - District of Columbia Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Chief Financial Officer (CFO) of the District of Columbia Courts is a leadership role requiring a Bachelor's degree in Accounting, Finance, Business Administration, Public Administration, or related field, along with 10+ years of experience in financial, accounting, and/or auditing environments. The CFO reports to the Executive Officer, advises on policy and technical matters, and facilitates high-level decision-making. The role involves supervising staff, managing automated financial systems, and demonstrating expertise in federal budgetary administration, financial operations, and reporting. The CFO must also possess strong communication skills and a thorough understanding of Federal Appropriations Law. The position offers a comprehensive benefits package, including life insurance, retirement benefits, health insurance, and workers compensation.

Nurse (Clinical/OB-GYN)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Nov 09, 2024

This is a Direct Hire Authority (DHA) solicitation for nursing positions at Madigan Army Medical Center. The roles are located in the Nursing Unit and may involve working with children and youth under 18. Requirements include specific certifications (BLS, PALS, ACLS, NRP), current nursing license, and potential for shift work, on-call duties, and heavy lifting. Qualifications necessitate a degree in nursing and relevant experience or a doctoral degree. Foreign nursing school graduates must meet specific certification requirements. Additional benefits include a comprehensive federal benefits package.

Wood Crafter

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 09, 2024

The Architect of the Capitol is seeking temporary employees for the Office of the Chief Engineer, Construction Division, Construction Branch. Candidates must have journey level experience in commercial or industrial projects involving carpentry and wood crafting skills. The positions are temporary, not to exceed 13 months, and are subject to project needs. U.S. citizenship is required, and candidates must pass a drug test. Veterans' preference is given. Benefits include a comprehensive package, including health insurance, retirement system, paid leave, and training opportunities.

Fire Protection Engineer

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Smithsonian Institution, the world's largest museum, education, and research complex, is seeking a Fire Protection Engineer. The Fire Protection Division (FPD) of the Office of Safety, Health, and Environmental Management (OSHEM) is responsible for developing and coordinating a comprehensive Smithsonian Fire Protection Program. This includes fire safety and prevention. The role requires a bachelor's degree in engineering from an ABET-accredited program or a degree with advanced courses in engineering science or physics. Alternatively, a combination of education and experience in engineering can be accepted. Specialized experience is needed, including conducting fire safety surveys, developing risk assessments, and applying fire protection principles. The position offers a comprehensive benefits package, including health/life insurance, retirement program options, and flexible spending accounts.

Carpenter

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 09, 2024

The text describes a job opening at the Architect of the Capitol, specifically in the Office of the Chief Engineer, Construction Division, Construction Branch. The role involves providing carpentry support for new construction and renovation projects. The job requires U.S. citizenship, passing a drug test, and meeting specific qualifications. Veterans are encouraged to apply and have preference rights. The position offers a comprehensive benefits package including health insurance, retirement system, paid leave, and more.

Attorney Advisor (FOIA)

Company: Department of Transportation - Pipeline and Hazardous Materials Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The text describes a job opening for an Attorney-Advisor in the General Law Division of the Office of Chief Counsel, Pipeline and Hazardous Materials Safety Administration (PHMSA). The role involves providing legal services and advice on complex aspects of the division's responsibilities, potentially influencing policy changes. The position requires U.S. citizenship, a law degree, bar membership, and at least one year of professional attorney experience. Key qualifications include experience with the Freedom of Information Act (FOIA), legal research, and understanding of administrative and governmental laws. The role may involve occasional telework and requires adherence to ethical standards and conflict of interest regulations.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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