Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Recreation Assistant - Fitness Center

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Nov 09, 2024

The text describes a job position in the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The role involves supporting service members, their families, retired military, and civilian employees through fitness, recreation, lodging, and food and beverage programs. The position requires a pleasant attitude, effective communication skills, and the ability to handle cash transactions. A high school diploma or equivalent is necessary, and prior customer service experience is preferred. The role involves physical tasks such as standing, bending, and lifting. Benefits include a comprehensive package, and participation in Direct Deposit is mandatory. The workplace is drug-free as per Executive Order 12564.

Broadcast Maintenance Technician (Multimedia)

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The job posting is for a Broadcast Maintenance Technician (Multimedia) position at the Voice of America, United States Agency for Global Media. The role involves supporting and maintaining technical infrastructure and all radio, TV, and digital broadcast equipment. Requirements include U.S. citizenship, completion of SF-86, and potential for background investigation. The position is covered by a Union Agreement and may require working nights, weekends, and holidays. Qualifications include specialized experience in reading schematics, managing installation and repairs, and performing maintenance on broadcast equipment. No educational requirement is specified.

Management Analyst III -CRS

Company: CGI

Location: Washington, DC

Posted Nov 09, 2024

CGI Federal is seeking a Management Analyst III to support the CRS division of DOJ in DC. The hourly wage is $35.64/hr. The role involves performing non-routine tasks, assisting with complex assignments, and coordinating work with various personnel. The successful candidate will design processes, conduct tests, analyze data, and prepare reports. Required qualifications include strong proofreading and organizational skills, proficiency in office products, and 4+ years of relevant experience. CGI Federal offers benefits such as a Share Purchase Plan, 401(k) Plan, and Paid Time Off.

Senior IT Specialist (Data Loss Prevention Security Engineer)

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The text describes a full-time position in the Office of Information Technology at the Supreme Court of the United States in Washington, D.C. The job requires at least 2 years of experience managing enterprise DLP tools, strong technical skills, and the ability to balance business needs with security policies. The position offers a comprehensive benefits package, including health benefits, retirement system participation, and access to technical training. Recruitment incentives may be authorized.

Lead International Relations Officer

Company: Department of Labor - Bureau of International Labor Affairs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The text describes a job opening for a Lead International Relations Officer within the Office of Child, Labor, Forced Labor, & Human Trafficking. The role involves coordinating team initiatives, ensuring strategic alignment, and managing program resources. The position requires U.S. citizenship, a minimum age of 16, and completion of a probationary period. Qualifications include a degree in relevant fields or equivalent experience, with specialized experience needed in drafting reports, representing official positions, managing resources, and leading teams. Spanish language proficiency is preferred. The Department of Labor's mission is to protect workers and job seekers, improve conditions, and promote equal employment opportunity.

Registered Nurse - Medical/Surgical

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Nov 09, 2024

The text describes a Nursing position with the U.S. government, requiring U.S. citizenship, passing a background check, and meeting specific educational and experience criteria. The role involves delivering patient care, coordinating care, administering medications, and collaborating with interdisciplinary teams. The preferred candidate has a BSN, medical/surgical nursing experience, and telemetry experience. The position requires full vaccination against COVID-19.

PHYSICIAN (FAMILY PRACTICE)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Bremerton, Washington Bremerton, Washington

Posted Nov 09, 2024

This is a Direct Hire Solicitation for a Physician (Family Practice) position at Naval Hospital Bremerton, WA. The role requires a Doctor of Medicine or equivalent degree, a current, active, full, and unrestricted license, and at least one year of supervised experience in a clinical setting. Residency training in Family Practice or Family Medicine is mandatory. The position is designated as Mission Essential, requiring the incumbent to work during contingency operations, natural disasters, or emergency situations. Qualifications include US Citizenship, proof of U.S. Citizenship, and potential for a one-year trial/probationary period. Benefits and additional information are provided in the announcement.

Social Worker - Program Coordinator (Caregiver Support Program)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Nov 09, 2024

This job posting details the requirements and benefits for a social worker position in the Veterans Health Administration (VHA). The role is eligible for the Education Debt Reduction Program (EDRP), offering up to $200,000 in student loan reimbursement. Applicants must be U.S. citizens, have a master's degree in social work from a CSWE-accredited school, and be licensed or certified to practice independently. The position requires proficiency in English, a clean driving record, and the ability to drive a government vehicle. Additional requirements include participation in vaccination programs and a probationary period. The role involves program coordination, policy writing, and multidisciplinary staff supervision.

TRIAL ATTORNEY

Company: Department of the Navy - Secretary of the Navy Offices (SECNAV)

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 09, 2024

This is a public notice flyer for anticipated vacancies in a federal agency. Interested applicants must follow specific application instructions, as applications won't be accepted through the flyer. The position requires US citizenship, federal employment suitability, direct deposit, E-Verify, and a SECRET security clearance. Males born after 12-31-59 must register for Selective Service. The role involves travel, obtaining a government credit card, and adhering to continuing legal education requirements. Eligibility is based on legal experience and education, with GS-14 or GS-15 levels depending on qualifications. The position offers a comprehensive benefits package.

ELECTRICAL ENGINEER

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 09, 2024

This is a public notice for anticipated vacancies, requiring US citizenship, suitability for federal employment, and participation in direct deposit. Specialized experience in electrical engineering for naval ships/submarines is needed. A professional engineering degree or equivalent is required. The position may require travel and security clearance. It's part of the DoD Civilian Acquisition Workforce Personnel Demonstration Project.

Nurse Practitioner (ARNP) - Urgent Care

Company: Indigo Urgent Care

Location: Spokane, Washington

Posted Nov 09, 2024

Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the Pacific Northwest with over 250,000 5-star reviews. They are seeking an experienced Nurse Practitioner for a Float Pool position in their Inland Northwest Region Urgent Care Clinics. The role offers a competitive compensation package, including a $15k sign-on bonus for clinicians with 2+ years of urgent care or emergency department experience. Indigo is known for its people-centered approach to medicine, modernizing healthcare by making it simpler, friendlier, and more accessible. The position involves working at the top of one's license, with opportunities for leadership and mentorship. Candidates must have a minimum of 2 years of clinical experience in an UC, ED, or FM setting, and hold an active Washington license, DEA, NPI, and prescriptive authority.

GENERAL ENGINEER

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 09, 2024

This is a public notice flyer for anticipated vacancies in a federal agency. Interested applicants must follow specific application instructions, as responses to the flyer will not be accepted. Requirements include US citizenship, federal employment suitability, direct deposit participation, E-Verify clearance, and a security clearance. Males born after 12-31-59 must register for Selective Service. A year of specialized experience in systems engineering is required. Applicants must meet OPM education qualifications, either through a degree in engineering from an ABET-accredited program or a combination of education and experience. The position is part of the DoD Civilian Acquisition Workforce Personnel Demonstration Project, with a salary cap at GS-15, step 5. Veteran's preference does not apply under this hiring authority.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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