Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Social Worker (HUD VASH)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Richland, Washington Richland, Washington

Posted Nov 09, 2024

This job posting details a position eligible for the Education Debt Reduction Program (EDRP), offering student loan payment reimbursement. U.S. Citizenship is required, and proficiency in English is mandatory. A master's degree in social work from a CSWE-accredited school is necessary, with licensure in the state of practice. The role involves conducting psychosocial assessments, treatment interventions, and providing consultation services. Full-time employees must be fully vaccinated against COVID-19.

Laborer

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Nov 09, 2024

The text describes a job opening for a Laborer position at US ARMY IMCOM, Joint Base Lewis-McChord, WA, Directorate of Public Works. The role involves outdoor work, including operating mowing equipment, performing preventative maintenance, and cleaning up grounds. The position requires a valid state driver's license and the ability to lift up to 50 lbs. The job does not have an education qualification requirement. The work involves considerable standing, walking, bending, and stooping, and is exposed to various weather conditions and potential injuries. The position may require a one-year trial period and direct deposit of pay. Benefits include a comprehensive package, subject to position type and full-time, part-time, or intermittent status.

District Support Pharmacist FT

Company: CVS Health

Location: Washington, DC

Posted Nov 09, 2024

CVS Health is seeking a Staff Pharmacist to join their team, emphasizing the role's importance in delivering human-centric healthcare. The position involves managing pharmacy operations, ensuring patient safety, and promoting a culture of empathy and compassion. The ideal candidate will have an active pharmacy license, immunization certification, and a degree in pharmacy. Benefits include comprehensive medical, dental, and vision coverage, a 401(k) plan, and well-being programs.

2025 Junior Fellows Program (Onsite Internship)

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The Library of Congress Junior Fellows Program (JFP) is a paid, 10-week summer internship for students and recent graduates. Participants gain career experience working with collections and supporting library services. Requirements include U.S. citizenship, enrollment in an accredited institution, and availability for on-site work in Washington, DC or Culpeper, VA. Applicants must attend mandatory orientation on May 19, 2025, and work full-time during core business hours.

Engineering Equipment Operator

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Nov 09, 2024

The US Army IMCOM at Joint Base Lewis-McChord, WA, Directorate of Public Works is seeking a Direct Hire Authority candidate for a Mission Essential Engineering Equipment Operator position. The role involves operating heavy machinery, performing preventative maintenance, and handling tasks such as grading roads, pushing and pulling earth, and lifting up to 50 lbs. The position requires a valid Class A Commercial driver's license, a Tier 1 NACI background check, and passing pre-employment and annual physical exams. No specific education requirement is stated, but candidates must demonstrate sufficient knowledge and skills through experience. The role involves working in various weather conditions and terrains, and may require overtime or emergency work. Federal benefits are offered, including a comprehensive package designed to make a federal career rewarding.

Board Relations & Special Projects Manager

Company: The Kennedy Center

Location: Washington, DC

Posted Nov 09, 2024

The Kennedy Center, a cultural hub and memorial to President John F. Kennedy, is seeking a Manager of Board Relations & Special Projects. The role involves overseeing board and staff meetings, supporting the President on strategic initiatives, and managing special projects. Key responsibilities include planning and communication for JFKC board activities, supporting the President in events and speaking engagements, and facilitating Kennedy Center Town Halls. The ideal candidate should have 5+ years of experience in nonprofit board governance, strong strategic thinking, and excellent communication skills.

CIO/COO Front Office Strategy Consultant/Advisor (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Nov 09, 2024

Fannie Mae is seeking a CIO/COO Front Office Strategy Consultant/Advisor with at least 6 years of relevant experience, preferably with a background in strategic planning, financial services, and technology. The role involves developing comprehensive board and management committee materials, collaborating with various departments, and providing expertise on designing and implementing programs or initiatives. The successful candidate will have exceptional written and verbal communication skills, strong organizational skills, and proficiency in Microsoft Office Suite. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

CYP Assistant BRITC

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Nov 09, 2024

CYP Assistants work with children and youth, ensuring their safety and well-being while engaging them in various activities. They help children develop social skills, make healthy choices, and build self-help skills. The role requires effective communication, ability to follow instructions, and teamwork. Qualifications include age, training certificates, background checks, and drug testing. Education requirements vary based on the level of experience.

Product Software Engineering Manager

Company: Meta

Location: Washington, DC

Posted Nov 09, 2024

Meta is seeking highly experienced and creative engineering leaders, particularly Product Software Engineering Managers. These roles require progressive technical experience and management skills. Responsibilities include being a technical expert, leading teams on multiple projects, driving strategy, collaborating with cross-functional partners, and influencing organizational design. Minimum qualifications include 8+ years of software engineering experience, proficiency in languages like C++, Java, Python, or PHP, and experience managing technical teams. Meta offers competitive compensation, benefits, and opportunities to shape the future of social technology.

Supervisory Information Technology Specialist (APPSW), GS-2210-15, FPL GS-15 (Direct Hire)

Company: Department of Education - Federal Student Aid

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This position is telework eligible and located in the Federal Student Aid (FSA) office. The role involves working with cross-functional agile development teams and users, focusing on improving service delivery through AI and AI-enabling technologies. The job requires US citizenship, a background investigation, and meeting all qualification requirements within 30 days. Minimum qualifications include specialized experience in lead engineering or senior software development, project management, and communicating technical concepts to non-technical audiences. Basic experience requirements include attention to detail, customer service, oral communication, and problem-solving skills.

IT SPECIALISTS (CUSTSPT)

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 09, 2024

This is a public notice flyer for anticipated vacancies in the NH-03 broadband level (GS-12 and GS-13). Interested applicants must follow the 'How to Apply' section, as applications won't be accepted through the flyer. There's no guarantee of vacancies being filled. No notice of result letters will be sent. Requirements include US citizenship, federal employment suitability, direct deposit, E-Verify, Selective Service registration for males born after 12-31-59, and security clearance. Travel to CONUS and OCONUS may be required. The role demands at least one year of specialized IT customer support experience, with skills in attention to detail, customer service, oral communication, and problem-solving.

Senior Ethics Advisor

Company: Department of the Interior - Office of the Solicitor

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

The text describes a job position with a minimum pay of $147,469, eligible for tele-work based on supervisory approval. The role requires U.S. citizenship, clearance, and passing drug screens. Mandatory Technical Qualifications include expert knowledge of government ethics laws and complex conflict of interest areas. A J.D. or LL.B. degree is required, and the selected candidate must file financial disclosure reports. The position involves a background investigation and potential random drug testing. The U.S. government does not discriminate based on various factors and offers a comprehensive benefits package.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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