Excellent Customer Experience Jobs in Washington DC

102,163 open positions · Updated daily

Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Radiologic Technologist

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 09, 2024

The job posting is for a Radiology position that offers a $10,000 sign-on bonus and involves providing radiology services to patients. The role requires performing quality general radiographic and specialty images, positioning patients, and maintaining diagnostic equipment. The successful candidate will demonstrate strong communication skills, adhere to radiation safety practices, and provide excellent customer service to patients, physicians, and staff. Basic qualifications include graduation from an accredited radiologic technology program and certification as a Radiologic Technologist in Washington. Preferred qualifications include one year of direct experience with diagnostic procedures.

Physician Fam Med without OB

Company: CommonSpirit Health

Location: Puyallup, Washington

Posted Nov 09, 2024

Virginia Mason and CHI Franciscan Health merged in 2020 to form Virginia Mason Franciscan Health, aiming to enhance patient care and experience. The new system, with nearly 300 sites of care including 11 hospitals and 5000 physicians, is committed to community health. The PRN position requires a Medical Degree, Board Certification, Washington State Medical License, DEA, stable work history, and excellent clinical outcomes. The organization values Compassion, Care, Inclusion, Integrity, Excellence, Collaboration, and offers a pay range of $126.00 - $133.00 per hour.

Federal - Agile / Technical Coach

Company: Accenture

Location: Washington, DC

Posted Nov 09, 2024

The Agile Coach will lead a Scaled Agile Framework (SAFe) transformation in pilots, enhancing release management via DevOps and other technical skills. Key responsibilities include providing Agile coaching for LEAN Agile methodology adoption across 22 subsystem teams, accelerating value delivery through robust DevOps practices, and identifying improvements in coding and design processes. The role requires a minimum of 5 years in Agile, with certifications like Safe SAFe, SPC, or Release Train Engineer. US Citizenship is mandatory. Bonus points for DevOps experience.

Prior Authorizations Specialist

Company: Addison Group

Location: Washington, DC

Posted Nov 09, 2024

A client specializing in Oncology is seeking a candidate for Prior Authorizations and Financial Clearance. Prior experience in Oncology is not mandatory, but knowledge of health insurances and prior authorizations is required. The role offers a pay rate of up to $24/hour and can be performed in Bethesda, Silver Spring, or Germantown offices. At least 1 year of experience in prior authorization/pre certification/financial clearance and working knowledge of government and commercial insurances are necessary. Experience with Oncology, Radiology, or Infusion is a plus but not required.

Director, Product Marketing

Company: EVERFI

Location: Washington, DC

Posted Nov 09, 2024

EVERFI, a leading education technology innovator, is seeking a Director of Product Marketing. The role involves developing marketing strategies for multiple product lines, collaborating with revenue leaders and product management teams, and ensuring internal teams understand the products. Responsibilities include leading product marketing activities, monitoring industry trends, translating competitive landscape into product recommendations, developing differentiated messaging, and creating go-to-market plans. The ideal candidate should have a Bachelor's degree in marketing, education, or business, 6+ years of marketing experience, preferably in educational tools and software, and 4+ years of product marketing experience. Strong skills in attention to detail, problem-solving, content development, messaging, collaboration, project management, communication, and adaptability are required. EVERFI offers competitive benefits, a casual work environment, and opportunities to work with talented people.

Attorney-Advisor (General)

Company: Other Agencies and Independent Organizations - Office of Personnel Management

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This job posting is for an attorney position in the Office of the General Counsel, Office of Personnel Management (OPM). The role involves providing legal advice and representation to OPM leaders on a wide range of issues. The ideal candidate must be a U.S. Citizen or National, registered for Selective Service (if applicable), and an active member in good standing of the Bar. Basic qualifications include a J.D. from an ABA-accredited law school, upper third academic standing, and significant legal work experience. Preferred qualifications include experience with Federal Employee Health Benefits program, strong communication skills, and the ability to work independently and as a team.

Senior Government Accountant, AR

Company: Addison Group

Location: Washington, DC

Posted Nov 09, 2024

A Staff Accountant position is available at a global infrastructure company in Bellevue, WA. The role involves job costing, AR and invoice processing, review of cost and government compliance, preparation and monitoring of reporting and AR, and assistance with month end close and reconciliations. The ideal candidate should have a minimum of 2 years of accounting experience, a Bachelor's degree in Accounting or Finance, experience with federal government billing, project accounting or Accounts Receivables in a manufacturing, construction, engineering, or related industry, and strong proficiency with large amounts of data, Microsoft Excel, and accounting systems.

Government Sr Data Scientist

Company: Moody's

Location: Washington, DC

Posted Nov 09, 2024

Moody's Analytics is seeking a Senior Data Analyst with 10+ years of experience in data science, machine learning, and data visualization. The role involves transforming complex data sets into useful information, developing data methodologies, and presenting findings to clients. The ideal candidate should have a degree in a relevant field, proficiency in SQL, Python, R, and tools like Qlik, Tableau, and Microsoft Office Suite. Moody's emphasizes a developmental culture, diversity, and equal opportunities. The position offers a competitive salary, benefits, and potential for career growth.

Cook (CYS) NA-06

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Nov 09, 2024

The Child Development Center at Joint Base Lewis-McChord, WA is offering a Regular Part-Time position with a minimum work week of 20 hours and eligibility for benefits. The position requires at least 6 months of work experience directly related to the duties, including skill in working with professional kitchen appliances and equipment. A $1,000 retention bonus is offered after 6 months of employment. The job involves continual standing and walking, frequent stooping, reaching, pushing, pulling, and bending. It's important to note that the work is performed in kitchen areas which can be hot and noisy, and employees may be required to work evenings, weekends, and irregular hours. Satisfactory completion of pre-employment background checks and a Childcare Tier 1 background investigation is mandatory.

Administrative Assistant

Company: Addison Group

Location: Washington, DC

Posted Nov 09, 2024

Addison Group is currently recruiting for an Administrative Assistant position in Washington, DC. The role involves providing general administrative support, managing office logistics, and assisting supervisors with meetings. Qualifications include a Bachelor's degree or equivalent experience, familiarity with office equipment and Microsoft Office, and strong customer service skills.

Nurse (Clinical/Critical Care)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Nov 09, 2024

This is a Direct Hire Authority solicitation for a Nurse position in the Department of Nursing Neonatal Intensive Care Unit at Madigan Army Medical Center. The role requires a graduate or higher level degree in nursing, active license, and at least one year of professional nursing experience in providing care to critically ill neonatal patients. Additional requirements include potential for on-call work, rotating shifts, and mission-essential duties. A background investigation, security clearance, and various certifications are necessary. The position may offer salary negotiation for new federal employees and a recruitment incentive.

Federal - Recruitment Marketing Analytics Consultant- 3877429

Company: Accenture Federal Services

Location: Washington, DC

Posted Nov 09, 2024

Accenture Federal Services in Annapolis Junction, MD is seeking a Recruitment Marketing Analytics Consultant. The role involves building and delivering reports to support recruitment marketing, talent acquisition, and employer branding goals. The consultant will analyze and report on ROI from recruitment marketing spend, leveraging data and communicating marketing KPIs and insights. They will translate raw data into actionable insights using various analytics tools and create reports and presentations with data-driven recommendations. The ideal candidate has experience in a marketing/reporting focused role, Google Analytics certification, and strong analytical, organizational, and interpersonal skills.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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