Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

OPERATIONS RESEARCH ANALYST

Company: Department of the Navy - Naval Education and Training Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 08, 2024

This is a public notice flyer for anticipated vacancies in the Naval Acquisition Development Program (NADP) with Naval Sea Systems Command. Interested applicants must follow the 'How to Apply' section, as applications won't be accepted through this flyer. There may or may not be actual vacancies filled. Requirements include US citizenship, federal employment suitability, direct deposit pay program participation, E-Verify clearance, and potential security clearance. The position requires a degree in operations research or equivalent, with specialized experience varying based on GS level. Education alternatives are provided for those without specialized experience. The position is covered under the Defense Acquisition Workforce Improvement Act and may require travel.

CYS Assistant Director NF-03

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Nov 08, 2024

The Beachwood Child Development Center at JBLM, WA is extending the closing date for a Regular Full-Time position. Eligible applicants must be 18 or older, have good mental and physical health, and be available to work Monday-Friday from 0530-1800, with occasional evenings and Saturdays. Proof of education and relevant transcripts are required. The position requires successful completion of a 4-year college degree in a related field or equivalent work experience. Additional preferred criteria include experience in nationally accredited childcare programs, participation in multi-disciplinary inspections, and leadership experience. PCS costs are not authorized, and Sunday premium pay and night differential may be authorized by the Garrison Commander.

Programmatic Sales Manager, DC

Company: Wunderkind

Location: Washington, DC

Posted Nov 08, 2024

Wunderkind, a company that has driven growth for numerous retailers and eCommerce businesses, is seeking a Programmatic Sales Manager. This role involves evangelizing Wunderkind's display and video inventory to programmatic buyers, managing relationships with agency partners, and maximizing campaign performance. The ideal candidate will have a BA/BS degree, at least 3+ years of online advertising sales experience, and expertise in programmatic ad campaigns. Wunderkind offers a high-growth environment, competitive salary, and a strong commitment to company culture, community, and work-life balance.

Clinical Laboratory Scientist

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Nov 09, 2024

This job posting is for a Clinical Laboratory Scientist position at Madigan Army Medical Center's Department of Pathology in Tacoma, WA. The role requires a Bachelor's or higher degree in biological science, chemistry, and mathematics, along with completion of a NAACLS-accredited Medical Laboratory Scientist program. Specialized experience in clinical laboratory testing, quality control, and policy development is necessary. Certification from ASCP, AMT, or a comparable board is mandatory. The position may involve occasional TDY, and a pre-placement medical examination is required. U.S. citizenship is mandatory, and a one-year trial period may be required.

Family Advocacy Program Victim Advocate and Educator

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Nov 08, 2024

This position is part of the Family Readiness Division, Fleet & Family Support Program Section, Commander, Navy Installations Command (CNIC), a Echelon II activity directly reporting to the Chief of Navy Operations. The role aims to provide information, referral, education, training, primary prevention, counseling, and advocacy to ensure operational readiness and personal/family self-sufficiency. Applicants must obtain a Secret security clearance, including a background investigation and credit check. They must also have or obtain within six months of hire the Basic Advocate Credential and Comprehensive Intervention Specialist. The position requires professional knowledge in social services, counseling, psychosocial principles, and military family dynamics. A bachelor's degree in relevant fields is required, or equivalent experience.

Conflicts Analyst

Company: Crowell & Moring

Location: Washington DC

Posted Nov 08, 2024

The job description is for a Conflicts Analyst at Crowell amp Moring LLP, an international law firm. The role involves analyzing information, reviewing conflict of interest reports, and assisting with resolution strategies. The firm offers a competitive compensation and comprehensive benefits package.

Attorney Advisor (Public Notice Flyer)

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 08, 2024

The Office of the Secretary, Office of the General Counsel, Office of the Chief Counsel for the Minority Business Development Agency (OCC-MBDA) within the Department of Commerce is seeking dedicated, equity-focused attorneys. The role involves providing legal and policy guidance to advance the growth and global competitiveness of minority business enterprises. Requirements include U.S. citizenship, federal employment suitability, passing a background investigation, a 2-year trial period, and bar membership in one of the 50 states, Washington D.C., Puerto Rico, or the U.S. Virgin Islands. Applicants should have a Juris Doctor (J.D.) degree, bar membership, and experience in federal financial assistance law, DEIA, contracts law, administrative law, constitutional law, entrepreneurship, or small business issues. Strong research, writing, analytical, and communication skills are required. The salary and level of supervision will be determined based on the applicant's experience and expertise.

RN - Cardiac Telemetry - Full Time - Nights

Company: Mercy

Location: Washington, Missouri

Posted Nov 08, 2024

Mercy Hospital Washington is offering a $13,000 sign-on bonus for RNs and $10,000 for GNs. The position is for a full-time RN in the Cardiac Telemetry department, working nights with weekend and holiday rotation. The hospital provides various incentives including education assistance, loan forgiveness, and comprehensive insurance. The unit is high-paced with a 1:4 nurse-to-patient ratio, focusing on cardiac care and stroke management.

Physician Fam Med without OB

Company: CommonSpirit Health

Location: Puyallup, Washington

Posted Nov 08, 2024

Virginia Mason and CHI Franciscan Health merged in 2020 to form Virginia Mason Franciscan Health, aiming to deliver top-notch care and patient experience. The new system, with nearly 300 sites of care including 11 hospitals and 5000 physicians, intends to significantly impact community health.

Dermatology Physician

Company: CommonSpirit Health

Location: Issaquah, Washington

Posted Nov 08, 2024

Virginia Mason Franciscan Health, formed by merging CHI Franciscan and Virginia Mason, is seeking a Dermatologist in Issaquah, Washington. The role offers a chance to join a renowned dermatology practice with a strong patient base and multidisciplinary support. The system emphasizes teamwork, patient experience, and high-quality care. Flexible scheduling, teaching opportunities, and growth potential are provided. Virginia Mason Franciscan Health is known for its commitment to innovation, quality, and a supportive work environment.

Recreation Assistant - Fitness

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Nov 09, 2024

This job posting is for a position in the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch of Commander, Navy Installations Command (CNIC) at Naval Base Kitsap - Bangor. The role involves supporting Military's Quality of Life programs, providing fitness, recreation, lodging, and food and beverage services. The successful candidate must be a responsible individual with a pleasant attitude, capable of handling cash transactions, and learning CPR, First Aid, and AED training. The position requires flexibility for special events, weekends, and holidays, and involves considerable physical activities. The salary is dependent on experience and education, and benefits include a comprehensive package designed to make a federal career rewarding.

Decision Analytics Associate Consultant - Health Plan

Company: ZS

Location: Washington DC

Posted Nov 08, 2024

ZS is a management consulting and technology firm that values its people and partners with clients to develop custom solutions. The company offers a comprehensive total rewards package and a flexible work environment.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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