Excellent Customer Experience Jobs in Washington DC

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Looking for Excellent Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Experience position in the Washington DC area.

Personal Banker - 20th and L

Company: PNC

Location: Washington, DC

Posted Nov 07, 2024

PNC is seeking a Personal Banker for a Traditional Branch in Washington, DC. The role involves strengthening customer relationships through a defined sales process, identifying appropriate financial solutions, and driving proactive sales conversations. The ideal candidate will have accountability, banking knowledge, client loyalty, customer experience, and customer service skills. No degree is required, but related experience or product knowledge is needed. PNC offers a comprehensive benefits package including medical/prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with PNC match, and more. The base salary ranges from $44,720.00 to $67,000.00.

Teller - Shops at Park Village

Company: Wells Fargo

Location: Washington, DC

Posted Nov 08, 2024

Wells Fargo is seeking a Teller in their Consumer, Small & Business Banking division. The role involves supporting customer engagement, processing transactions, and educating customers on digital solutions. The company is recognized as a top workplace for career growth. Required qualifications include customer service experience and cash handling skills. Benefits include a competitive salary, robust benefits package, and programs for work-life balance.

Gastroenterologist (Generalist w/ or w/o Advanced Training)

Company: Vancouver Clinic

Location: Vancouver, Washington

Posted Nov 08, 2024

Vancouver Clinic is recruiting for a Generalist or Advanced Endoscopist, offering a competitive salary, flexible compensation model, and a strong work-life balance. The clinic is physician-owned, prioritizing high-quality patient care. Benefits include a 4-day workweek, light hospital call, and a dedicated GI hospitalist. The location in Southwest Washington offers diverse housing options, recreational activities, and a thriving local culture.

Unregistered Radiologic Technologist

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 08, 2024

The job involves operating radiology equipment under supervision, producing radiographic images, and performing related procedures. The role requires documenting quality control, assessing patient needs, and communicating effectively. The candidate must be enrolled in a certified Radiology Technology program, have a high school diploma or GED, and be a Registered Radiologic Technologist in Washington within 6 months of hire. Basic Life Support certification is required within 3 months of hire. The job involves creating CDs of images, faxing reports, preparing examination rooms, and reviewing orders. The candidate must have good academic standing, be enrolled in an approved RT program, and possess basic keyboarding skills, organizational skills, and multitasking abilities.

Primary Care Physician

Company: CommonSpirit Health

Location: Tacoma, Washington

Posted Nov 08, 2024

Virginia Mason Franciscan Health, formed by the merger of Virginia Mason and CHI Franciscan Health, is dedicated to delivering top-quality care and exceptional patient experience. They are seeking a full-time Physician for a position in North Tacoma, offering competitive compensation, comprehensive benefits, and a supportive work environment. The ideal candidate should be a team player with excellent patient and customer service skills. The organization values compassion, care, inclusion, integrity, excellence, collaboration, and is committed to making a positive impact on the community.

Senior Product Portfolio Lead - Cybersecurity

Company: Merrill

Location: Washington, DC

Posted Nov 08, 2024

Bank of America is seeking a Senior Product Portfolio Lead for their Cyber Security Product Management team. The role involves leading a product team, driving product strategy for multiple cybersecurity capabilities, and ensuring a seamless and secure user experience. The ideal candidate should have 7+ years of experience in Product Management, a strong understanding of Cybersecurity concepts, and exceptional interpersonal skills. They will collaborate with business and technology stakeholders, oversee initiative planning, and manage third parties. The position offers a competitive salary and benefits, with opportunities for career growth and making a significant impact in the field of cybersecurity.

Wait Staff - Server - Walter E. Washington Convention Center

Company: Aramark

Location: Washington, DC

Posted Nov 07, 2024

Aramark is seeking a Server to create an awesome customer experience. The Server will take orders, serve food and drinks, and ensure guest satisfaction. This role offers a competitive hourly rate of $33.15 and comprehensive benefits including medical, dental, vision, and retirement savings plans. Previous food service experience is preferred, along with excellent customer service and communication skills. The Server will also need to maintain food safety standards and be available to work flexible hours including evenings and weekends.

Urologist (Providence Medical Group - Northeast Washington)

Company: Providence

Location: Colville, Washington

Posted Nov 08, 2024

Providence Medical Group in Stevens County is recruiting an experienced Urologist for a part-time or full-time position. The role offers autonomy, support to build patient volume, and a competitive compensation package between $390,063 and $606,174 per year. The location, Colville, is a tight-knit community with a population of 5,000, offering a mix of rural charm and proximity to Spokane's amenities. Providence, the healthcare organization, is known for its compassionate care and comprehensive benefits.

Occupational Medicine Officer

Company: U.S. Army 6th Medical Recruiting Battalion

Location: Seattle, Washington

Posted Nov 08, 2024

The text describes the role of an Occupational Medicine Officer in the Army Reserve, emphasizing the opportunity to serve the nation's defenders, practice medicine in various settings, and benefit from a competitive package including travel, retirement, healthcare, and shopping privileges. Eligibility requires a medical degree, occupational medicine training, U.S. license, board certification eligibility, age between 21-47, U.S. citizenship or permanent residency.

Senior Finance Director - Program Control and Business Finance Leadership - Hybrid or Remote

Company: UnitedHealth Group

Location: Washington, DC

Posted Nov 07, 2024

UnitedHealth Group is seeking a Senior Finance Director for Program Control and Business Finance Leadership. The role involves managing program finances, ensuring compliance, and driving business performance. Key responsibilities include developing robust program control processes, ensuring accurate financial reporting, leading business finance teams, and providing strategic financial guidance. The position offers flexibility to work remotely from anywhere within the U.S. and comes with a competitive salary range of $147,300 to $282,800 annually. UnitedHealth Group is committed to diversity, equity, and environmental sustainability.

Laboratory Assistant

Company: Kaiser Permanente

Location: Lynnwood, Washington

Posted Nov 08, 2024

The Lab Assistant role involves performing pre-analytic phases of lab testing, including specimen collection and processing. They may also handle analytic and post-analytic phases of waived testing. Duties encompass customer service, data entry, and maintaining workplace cleanliness. The role requires documentation of all activities, monitoring supplies, and compliance with safety and lab testing regulations. Essential responsibilities include specimen collection, processing, and computer data entry. They also participate in performance improvement activities, perform maintenance, and may conduct waived testing and EKG testing. The role requires basic computer skills, good communication, customer service, and problem-solving skills. Basic Life Support certification is required within 3 months of hire. A High School Diploma or GED is necessary, along with a Medical Assistant Phlebotomist Certificate (Washington) within 6 months of hire. Preferred qualifications include recent completion of a phlebotomy program or relevant experience.

Associate Personal Banker

Company: Wells Fargo

Location: Washington, DC

Posted Nov 08, 2024

Wells Fargo is seeking an Associate Personal Banker (SAFE) for their National Branch Network. The role involves delivering exceptional customer experience, building relationships, and proposing appropriate products and services. The company is recognized as a top workplace for career growth. Required qualifications include customer service experience and SAFE registration. Benefits include competitive salary, robust benefits package, and programs for work-life balance.

Frequently Asked Questions

What are the typical salary ranges for CX roles at different seniority levels?
Entry‑level CX analysts earn $55k–$70k, mid‑level roles such as Customer Success Managers or CX Analysts command $70k–$95k, senior positions like CX Directors or Lead Voice‑of‑Customer Specialists range $95k–$130k, and executive CX leaders can reach $130k–$200k, depending on scope and industry (e.g., SaaS or fintech). These ranges reflect experience with tools like Salesforce, Zendesk, Medallia, and data platforms such as Tableau or Power BI.
What skills and certifications are most valued in CX positions?
Top technical skills include proficiency with CRMs (Salesforce, HubSpot), CX platforms (Gainsight, Medallia), analytics tools (Tableau, Power BI, Mixpanel), and SQL or Python for data extraction. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Administrator, Zendesk Support Specialist, and Six Sigma Green Belt are highly regarded and typically double the base salary within the same role.
Can CX jobs be performed remotely?
Yes—most CX roles, especially Customer Success Managers, CX Analysts, and Voice‑of‑Customer Leads, are fully remote or hybrid. Companies provide cloud‑based platforms (e.g., Gainsight, Zendesk, Medallia) and collaboration tools (Slack, Miro, Figma) that enable distributed teams to manage customer journeys from any location.
What does the career progression look like in CX?
A typical path starts with a CX Analyst or Support Specialist, progresses to Customer Success Manager or CX Designer, then moves into Lead or Director positions overseeing strategy and data, and eventually advances to VP of Customer Experience or Chief Customer Officer, where you set company‑wide CX vision and metrics.
What industry trends are shaping CX today?
Key trends include AI‑driven conversational agents, predictive sentiment analytics, real‑time NPS dashboards, omnichannel journey mapping, and the integration of chat, voice, and social media into a unified CX platform. Companies are also investing in customer data platforms (CDPs) to personalize experiences and in continuous feedback loops to reduce churn.

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