Excellent Customer Experience Jobs

1,761,942 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Infrastructure Specialist-AWS DevOps

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting's delivery centers, focusing on technical expertise and innovation for public/private sector clients. It lists educational requirements, technical skills in DevOps tools, cloud environments, and communication abilities.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: Ahmedabad, IN

Posted Dec 09, 2025

This role involves collaborating with clients on SAP implementations, driving innovation in hybrid cloud and AI, and delivering technical expertise through IBM's global delivery centers. Responsibilities include project leadership, system testing, and configuring SAP modules for inventory management. The position requires 8+ years of SAP experience and offers opportunities to impact clients through strategic technology solutions.

Consultor(a) de Oportunidades de Valor

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a role at IBM BPO's consulting division focused on digital transformation using agile methodologies, AI-driven process mining, and hybrid cloud solutions. It emphasizes innovation, problem-solving, and strategic consulting with opportunities for impactful client outcomes and professional growth.

Application Developer-Cloud Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving software development, API configuration, and technical expertise in areas like API Connect DataPower, REST/SOAP APIs, and networking concepts. It specifies educational requirements, preferred qualifications, and responsibilities including code development, troubleshooting, and collaboration with clients.

SAP Quality Tester

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on SAP testing and integration projects, emphasizing collaboration with clients, innovation, and opportunities for professional growth. The role involves working on complex systems, ensuring data accuracy, and leveraging advanced technologies to deliver impactful solutions.

DevOps Cloud Engineer

Company: IBM

Location: San Jose, US

Posted Dec 09, 2025

This job description outlines the responsibilities of a DevOps Cloud Engineer, including designing and managing cloud infrastructure, implementing automation tools, developing CI/CD pipelines, and ensuring security practices. It lists required qualifications such as AWS/Azure expertise, Terraform knowledge, and containerization experience, while also highlighting preferred skills like multicloud deployments and observability tools.

IBM Middleware Engineer (ACE / Kafka / MQ) – 24/7 Operations

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The role involves supporting mission-critical middleware systems with a focus on high availability and performance. It offers a collaborative environment with opportunities for career growth and impactful work.

Infrastructure Specialist - Platform Engineering Services

Company: IBM

Location: Ottawa, CA

Posted Dec 09, 2025

This job posting seeks a Senior System Support Analyst in Ottawa with 10 years of IMIT experience, Secret clearance, and expertise in Citrix XenApp, HL7 protocols, and security architectures. The role involves managing CFHIS solutions, troubleshooting systems, and collaborating in fast-paced environments with strict educational and technical requirements.

Mid Android Developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, hybrid cloud and AI innovation, and technical development. Responsibilities include coding, testing, and adopting new technologies, with requirements emphasizing Kotlin, Agile, and team collaboration.

Package Consultant-SAP HANA FIN CO

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This job description outlines a role in IBM Consulting focused on SAP system configuration, technical consulting, and hybrid cloud/AI initiatives. It emphasizes collaboration with clients, technical expertise in SAP modules, and responsibilities like defect resolution and testing. Requirements include a bachelor's degree, 12+ years of SAP experience, and knowledge of financial instruments.

(2026 Campus Hire) Associate Application Consultant | Apply by Jan. 2, 2026

Company: IBM

Location: Taipei, TW

Posted Dec 09, 2025

This text describes a career opportunity at IBM Consulting, emphasizing collaboration with global clients, technological innovation in hybrid cloud and AI, and professional growth through strategic partnerships and technical expertise. It outlines responsibilities involving data integration, application development, and agile teamwork, alongside educational and skill requirements for the role.

Backend Developer/ DevOps

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

IBM offers career opportunities in cloud-native development, focusing on AI-powered solutions. The role requires expertise in cloud infrastructure, APIs, and containerization, with a preference for advanced degrees and experience in Kubernetes and DevOps tools.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

Related Pages