Excellent Customer Experience Jobs

1,761,942 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Back-End Developer

Company: IBM

Location: Hursley, GB

Posted Dec 09, 2025

The text discusses IBM's data storage solutions and a Software Development Engineer role requiring technical skills and collaboration. It highlights team collaboration, Agile methodologies, and professional growth opportunities.

Recruiter (RPO)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job description highlights opportunities to shape IBM's future through innovative recruitment practices, contribute to client satisfaction, and work with a talented team. It outlines responsibilities including candidate sourcing, brand ambassadorship, and collaboration with hiring managers, while specifying requirements like a bachelor's degree and experience in recruitment.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, digital transformation, and innovation. It emphasizes growth opportunities, strategic partnerships, and impactful work with cutting-edge technologies like AI and hybrid cloud solutions.

Salesforce Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a role at IBM Consulting involving technical expertise, innovation, and career growth opportunities. It emphasizes collaboration with clients, hybrid cloud and AI projects, and professional development through training programs.

Entry Level Technical Content Professional 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM seeks Technical Content Professionals to create and curate technical documentation, collaborate with cross-functional teams, and leverage AI for innovative solutions in a growth-oriented environment.

Package Consultant-SAP HANA SCM IBP

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves collaborating with clients on SAP solutions and innovative projects, offering growth opportunities and technical expertise in IBM's consulting environment.

Security Specialist-Infrastructure Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The text describes a role at IBM Consulting involving technical expertise, cloud engineering, and system infrastructure. It outlines responsibilities, required skills, and educational qualifications for a position focused on innovation, reliability, and data-driven decision-making in a collaborative environment.

Portfolio Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a comprehensive role involving real estate management, budget oversight, vendor coordination, and strategic planning across multiple locations. It outlines responsibilities for facility management, stakeholder engagement, and operational efficiency while emphasizing alignment with organizational goals and continuous improvement.

Project Manager-Data Platforms

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving data domain projects, team management, and technical expertise in data migration. Requirements include education, project delivery experience, and communication skills in a professional consulting environment.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This role involves collaborating with clients on hybrid cloud and AI projects, requiring SAP HANA and S4 HANA expertise, along with technical implementation and testing skills.

Payroll Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a Regional Payroll Specialist role requiring expertise in managing end-to-end payroll operations across Japan, China, Taiwan, and Hong Kong. The position emphasizes compliance with local labor laws, tax regulations, and statutory requirements, along with data management, audit preparation, and stakeholder coordination. Qualifications include a bachelor's degree, 3-5 years of payroll experience, and fluency in English with proficiency in Japanese/Mandarin. The role demands meticulous attention to detail, analytical skills, and cross-functional collaboration with HR, finance, and local vendors.

2026 Senior Data Scientist Intern - Corporate Development (M&A)

Company: IBM

Location: New York, US

Posted Dec 09, 2025

This text describes a Data Scientist internship role at IBM, focusing on transforming data into business value through AI and analytics. The position involves collaboration, problem-solving, and working with advanced technologies to drive enterprise performance and innovation.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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