Excellent Customer Experience Jobs

1,762,990 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Industry Consultant - Industrial Services

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text is a job description for a consulting role at IBM, focusing on manufacturing clients. It highlights the need for strong consulting skills, project management experience, and knowledge of manufacturing industry systems and technologies. The role involves proposing and executing projects, collaborating with experts, and leveraging IBM's technology portfolio to drive client transformation.

Full Stack Application Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers career growth opportunities in a supportive work environment with benefits like training programs, flexible working arrangements, and industry certifications. The role involves contributing to cloud development projects and working with diverse teams to drive innovation for clients.

Entry Level Site Reliability Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This job description highlights opportunities to work on innovative AI-powered cloud-native solutions, collaborate in agile teams, and contribute to global growth at IBM. Responsibilities include system monitoring, troubleshooting, deployment, and maintenance, with requirements emphasizing technical expertise in automation, Linux, and cloud technologies.

Application Developer - Commerce Transformation

Company: IBM

Location: CLUJ-NAPOCA, RO

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an SAP Commerce Hybris Developer. The position involves designing, developing, and deploying enterprise-level e-commerce solutions using various technologies and methodologies. The role requires strong technical skills, collaboration, and leadership abilities.

Quality Engineer - Automation

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include using WebdriverIO framework with TypeScript and Cucumber BDD, understanding design patterns, source code repositories, CI/CD, and clear communication. Required education is a Bachelor's degree in computer science or related field, with at least 12 years of software testing automation experience. Preferred experience includes knowledge of design creation and execution of test cases, cloud platforms, data quality analysis, and basic data science concepts.

Principal Software Developer - C & Windows Platform

Company: IBM

Location: BARCELONA, ES

Posted Dec 04, 2025

This job description seeks a Principal Software Developer with expertise in C and Windows platforms to lead technical direction and ensure product stability. Responsibilities include architecture, roadmap management, and mentoring. The role emphasizes collaboration, innovation, and leadership in creating cloud-native solutions.

Project Manager ADM

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This role involves working in IBM's delivery centers to deliver technical expertise and drive innovation. Responsibilities include managing projects, collaborating with stakeholders, and leveraging technology platforms. Required skills include SAP project management and ServiceNow experience.

Solutions Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This role involves presales support for IBM's cloud and AI solutions, emphasizing collaboration with clients and teams to drive innovation and career growth.

Senior Principal Consultant or Architect

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This job ad describes a role in IBM Consulting focusing on Oracle Cloud Payroll, emphasizing collaboration, innovation, and client impact through strategic partnerships and technology platforms.

DevOps Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM Infrastructure is a catalyst that makes the world work better by providing hybrid cloud infrastructure to meet clients' demands. The company values creativity, innovation, and collaboration across teams. The IBM Cloud Platform Services team is seeking an experienced DevOps Engineer to join their agile and modern team, responsible for researching, designing, and implementing highly secure and reliable cloud infrastructure using various technologies.

Gerente de Projetos – Foco em IA e Atendimento ao Cliente

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting emphasizing global collaboration, innovation in hybrid cloud and AI, professional growth, and technical expertise. It outlines responsibilities like project management, team leadership, and risk governance, along with required qualifications such as a bachelor's degree and experience as an AI project manager.

Power Systems Development - Operating Systems, AI Enablement

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Infrastructure is a catalyst that enables the world to work better by providing hybrid cloud infrastructure to meet the demands of heterogeneous environments, data explosion, digital automation, and cybersecurity threats. The company offers opportunities for software engineers, computer scientists, and computer engineers to develop applications, operating systems, performance management, and AI enablement for IBM Power systems. IBM values creativity, innovation, collaboration, and a growth-minded culture.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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