Excellent Customer Experience Jobs

1,762,990 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Data Engineer-Data Platforms-AWS

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers to deliver technical and industry expertise to clients worldwide. The Data Engineer will develop, maintain, evaluate, and test big data solutions using Spark Framework, Python or Scala, on Hadoop and Azure Cloud Data Platform. Responsibilities include building data pipelines, processing data with Spark, developing efficient software code, and working with Hadoop and Azure ecosystem components.

Supply Analyst - (LTB coordinator)

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

The position is part of the Supply Assurance Organization. The role involves reviewing and analyzing End Of Life notifications from suppliers and working with various teams to make decisions and complete tasks. A Bachelor's degree in Industrial Engineering, International Business, Business Administration or related fields is required, along with strong analytical skills and SAP knowledge.

SOC Analyst

Company: IBM

Location: BUDAPEST, HU

Posted Dec 04, 2025

The job description outlines the responsibilities of a SOC Analyst, including analyzing SIEM alerts, conducting root cause analysis, collaborating with engineering teams, validating escalations, analyzing complex email cases, handling NextGen Endpoint Protection incidents, analyzing suspicious emails, and supporting continuous improvement of workflows. The role requires a solid understanding of cyber kill chain, MITRE ATT&CK, and incident response, as well as proficiency with SIEM, Splunk, EDR, CrowdStrike, and SOAR automation workflows.

Application Developer-Cloud FullStack

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a software developer role. The role involves working on hybrid cloud and AI projects, collaborating with stakeholders, and developing high-quality software. Required skills include Java, React, Redux, and experience with databases like SQL, NoSQL, Postgres, MongoDB, or Cassandra.

Senior Software Developer FileNet Content Manager

Company: IBM

Location: San Jose, US

Posted Dec 04, 2025

IBM FileNet Content Manager is an enterprise content management platform. The company is seeking an innovative, experienced software developer to build AI-infused features for their products. The role involves working in a dynamic, collaborative environment, mentoring junior developers, and contributing to the full software development lifecycle.

Senior Scrum Master – Defence

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC promotes a supportive work environment with opportunities for career growth, training, and innovation. The role emphasizes collaboration, Agile methodologies, and delivering secure solutions for defense clients, while offering comprehensive benefits and professional development.

エンタープライズのお客様向けアカウントセールス(パートナー様連携)

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

This job posting highlights IBM's recruitment for a sales role focused on enterprise clients in finance, manufacturing, and retail. The position emphasizes collaboration with partners, innovative solutions, and strategic growth opportunities. It outlines responsibilities like customer engagement, cross-functional teamwork, and long-term value creation, while showcasing IBM's supportive training environment and team-oriented culture.

Infrastructure

Company: IBM

Location: Cheltenham, GB

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with visionaries across industries, improve hybrid cloud and AI, and make meaningful change for clients. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. They seek a Java Engineer to lead projects, mentor junior engineers, and shape technical direction.

Firmware Developer Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM's job description emphasizes innovation, collaboration, and technological leadership in developing complex systems and solving global challenges. It outlines roles in firmware, hardware, and software development with requirements for programming skills and agile methodologies.

Associate Security Consultant 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a program for university hires to work with diverse clients worldwide. The role involves collecting and analyzing requirements, designing solutions, and implementing advanced security solutions. The company focuses on professional development, continuous learning, and career growth in a culture of coaching and empathy.

Process Delivery Specialist

Company: IBM

Location: Sapporo, JP

Posted Dec 04, 2025

This job description highlights opportunities in IBM Consulting, emphasizing collaboration with global clients, career growth, and impactful work in hybrid cloud and AI. It outlines BPO roles with specific responsibilities and requirements, including Japanese language skills and technical expertise.

Data Engineer-Data Platforms-Azure

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The role is an Associate Software Developer at IBM, working in a Client Innovation Center Delivery Center. Responsibilities include data gathering, storage, processing, predictive modeling, and designing enterprise search applications. The role requires a Bachelor's degree, experience with Azure Databricks, Python, SQL, and Azure DevOps, and strong communication skills.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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