Excellent Customer Experience Jobs

1,762,990 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

AI Foundations - Research Scientist - Research Internship: 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for an AI Research Scientist Intern position at IBM Research. It highlights the responsibilities, required education, and technical expertise needed for the role. The position involves conducting end-to-end research in artificial intelligence, contributing to the development of IBM's Granite open-source models, and collaborating with a team of scientists, engineers, and designers.

Chef de projet SAP senior - Complex Delivery & Governance IBM France H/F

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job posting is for a highly experienced SAP Project Manager with 15+ years of expertise in delivering complex multimodule SAP programs across global enterprises. The role involves leading full lifecycle delivery of SAP projects, managing project planning and execution, overseeing multivendor delivery teams, developing test strategies, defining cutover and release strategies, and providing transparent reporting and governance updates. The ideal candidate should have a Bachelor's degree, preferably a Master's degree, and extensive experience with SAP technologies such as ECC, S4HANA, BWBI, Ariba, and SuccessFactors. Strong knowledge of integration between SAP and non-SAP systems, Agile, Hybrid, and Waterfall delivery approaches, and exposure to multiple industries are preferred.

Lead AI Engineer

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

IBM Automation and AI group is seeking an experienced AIML Engineer specializing in Large Language Models (LLMs) to join their AIML Center of Excellence team. The role involves collaborating with cross-functional product teams to implement cutting-edge AI capabilities across IBM's Automation product portfolio. Key responsibilities include data collection and management for LLM evaluation and training, LLM integration and implementation, and establishing AIML best practices and innovation.

zCX AI Developer

Company: IBM

Location: Waterford, IE

Posted Dec 04, 2025

The text is a job posting for a Linux kernel development team at IBM in Waterford. The team is expanding and seeking candidates with experience in low-level software development, operating systems internals, and open source communities. The role involves designing, implementing, and testing new features for the Linux kernel on IBM Z and LinuxOne systems.

SAP BTP Integration Suite Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job description outlines a role in IBM Consulting focused on designing and implementing integration architectures using SAP BTP Integration Suite. The position requires extensive experience with SAP integration technologies, SAP BTP Integration Suite, and various SAP and non-SAP systems. The role involves collaborating with clients and IBM teams, providing technical guidance, and staying current with SAP BTP roadmap and IBM assets.

Data Engineer-Data Modeling

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role of a Data Engineer at IBM involves working in Client Innovation Centers to deliver technical expertise to clients. Responsibilities include data gathering, storage, processing, collaborating with teams, implementing predictive models, designing search applications, and working in an Agile environment. Required skills include data modeling, database management, and programming.

Brand Sales Specialist Intern - Entry Level Sales Program 2026

Company: IBM

Location: Toronto, CA

Posted Dec 04, 2025

IBM is evolving its technology sales approach to break boundaries with innovative methods. They are seeking undergraduate and graduate students to become Brand Sales Specialist interns, working closely with clients to understand their needs and deliver tailored solutions using IBM's industry-leading products. The internship focuses on developing relationships, building credibility, and managing the end-to-end sales process while collaborating with the broader IBM sales ecosystem.

Software Engineer II - HashiCorp Terraform Provider

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This role involves developing cloud-native solutions for HashiCorp's Infrastructure Cloud, collaborating with teams on infrastructure and security lifecycle management, and requiring expertise in Golang, cloud platforms, and DevOps principles.

Enterprise Strategy Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a Strategy Consultant role at IBM Consulting. It highlights the responsibilities, required skills, and preferred experience for the position. The role involves working with clients across various industries to solve complex problems, shape and drive engagements, create value, and manage client stakeholders. The position requires a Master's degree, expertise in AI, corporate/business strategy, IT strategy, digital reinvention, and process transformation, as well as excellent communication and analytical skills.

Network Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM Fusion HCI is a hyperconverged infrastructure solution designed for container-based workloads on Red Hat OpenShift. It integrates compute, storage, and networking into a single appliance, simplifying deployment and management. IBM Infrastructure aims to provide hybrid cloud infrastructure to meet client demands, with a focus on innovation, collaboration, and career development.

Senior Marketing Data Analyst - HashiCorp

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a Senior Marketing Data Analyst position at HashiCorp, an IBM company. The role involves supporting various marketing domains, utilizing SQL and BI tools, and driving pipeline attribution projects. The ideal candidate should have a strong analytical background, experience with Salesforce, Marketo, SQL, and Tableau, and be process-oriented and detail-focused.

Application Consultant-Mainframe Modernization

Company: IBM

Location: Taipei, TW

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Consultants work with visionaries across industries to improve hybrid cloud and AI journeys for innovative companies. The role involves proposal development, requirements analysis, and future-ready architecture planning, with opportunities for skill mastery and industry understanding.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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