Excellent Customer Experience Jobs

1,762,990 open positions · Updated daily

Customer Experience has become the frontline of digital transformation, driving brand loyalty and revenue growth. With 1,791 open CX positions, companies across fintech, SaaS, and e‑commerce are investing in teams that can turn data into actionable insights and customer delight.

Roles range from Customer Success Manager—who owns post‑sale adoption and churn metrics—to CX Analyst—who maps journey touchpoints and builds predictive churn models. Client Relations Specialists manage high‑value accounts, while CX Leads set strategy for omni‑channel support using tools such as Salesforce, Gainsight, Zendesk, and Intercom.

Salary transparency gives CX professionals the leverage to negotiate based on proven impact, such as Net Promoter Score improvements or cost‑to‑serve reductions. Transparent pay also levels the playing field, ensuring that diverse teams receive equitable compensation for the measurable value they deliver.

Senior Application Architect (f/m/x)

Company: IBM

Location: Guemligen, CH

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, collaborating with clients globally, and serving as an Architect to define solutions, guide technical teams, and collaborate with stakeholders. The position requires expertise in cloud solutions, SDLC, DevOps, and programming languages like Java and Python.

Industry Consultant-Life Sciences

Company: IBM

Location: Chennai, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include executing and maintaining serialization master data updates, supporting new product launches and mandate implementations, collaborating and troubleshooting data issues. Required education is a Bachelors Degree, with a Masters Degree preferred. Required technical expertise includes 8-12 years of experience with serialization systems, strong understanding of master data management principles, and effective communication skills.

Package Consultant-Workday Finance Planning

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. As a Workday Financial Planning Consultant, you will identify business requirements, align them with clients' financial planning processes, and provide expert guidance on industry standards. The role requires a Bachelor's degree, 4+ years of experience in Workday Adaptive Planning implementation, and certifications in Workday Adaptive Planning Core, Applied, and Integration.

DB2 Modernization Jr Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This role offers opportunities to work with IBM clients on innovative solutions, emphasizing collaboration and career growth. It highlights strong technical skills and a supportive environment for professional development.

Senior Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role in the HashiCorp engineering team. The team builds the Infrastructure Cloud, which allows enterprises to take a unified approach to infrastructure and security lifecycle management. The role involves designing, prototyping, and implementing features and tools while ensuring stability and usability. The position requires at least 5+ years of experience as an engineer, with a focus on Golang development and experience with distributed systems on cloud providers like AWS, Azure, or GCP.

Application Developer-ServiceNow

Company: IBM

Location: Gurgaon, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves end-to-end feature development, collaboration with stakeholders, and problem-solving using best practice technologies and tools.

Data Scientist-Advanced Analytics

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The role of a Data Scientist with Advanced Analytics skills involves leveraging deep data and analytics expertise to address business challenges. The role requires proficiency in mathematical optimization, discrete-event simulation, rules programming, and predictive analytics. Key technologies include Python, Pandas, NumPy, Matplotlib, Seaborn, and Plotly. The role also involves data processing, programming, and automation using Python.

Package Specialist-SAP HANA FIN FI

Company: IBM

Location: Shanghai, CN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities for collaboration with clients, working with visionaries, and leveraging IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and long-term career growth. The role of a senior SAP Consultant is also discussed, focusing on strategic solution focus, comprehensive solution delivery, and required technical expertise.

SAP SuccessFactors Compensation BA/Design Lead

Company: IBM

Location: Bucharest, RO

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role that involves leading remote design workshops, facilitating verification sessions, and performing testing and integration mapping. The role requires strong experience with SuccessFactors Compensation and agile methodologies, as well as the ability to collaborate across multiple teams and drive end-to-end process alignment.

Oracle OIC & Fusion Technical Architecture Lead

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role that involves technical integration for Oracle Cloud implementation projects. The role requires extensive experience with Oracle Fusion Cloud, OIC integration, and various integration technologies. The position emphasizes collaboration, problem-solving, and leadership skills.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on long-term client relationships, hybrid cloud and AI solutions, and SAP HANA FIN experience. It outlines required education, technical expertise, and preferred experience for the role.

Associate SAP Functional- SuccessFactors Core HR - Entre Level

Company: IBM

Location: Bedford, CA

Posted Dec 04, 2025

The text is a job description for an Associate role at IBM's Client Innovation Center in Nova Scotia. It highlights the responsibilities, required education, and technical expertise needed for the position. The role involves designing and deploying HR technology solutions, conducting requirements analysis, and providing training and support. The company values passionate, original thinkers who are eager to learn and solve complex problems.

Frequently Asked Questions

What are the typical salary ranges for CX roles by seniority?
Entry‑level (0‑2 yrs) $55k‑$75k; Mid‑level (2‑5 yrs) $80k‑$110k; Senior (5‑10 yrs) $115k‑$160k; Director/VP $150k‑$200k+.
Which skills and certifications are most valued in CX positions?
Hands‑on experience with Salesforce, Gainsight, Zendesk, Intercom, and analytics platforms (Tableau, Power BI). Certifications such as Certified Customer Success Manager (CCSM), Certified CX Professional (CCXP), NPS Master, and Six Sigma Green Belt boost credibility.
Are CX roles remote‑friendly?
Yes—most CX teams operate from distributed locations. Remote‑first CX managers coordinate global support hubs and use collaboration tools like Slack, Teams, and CRMs to maintain real‑time metrics.
What career progression paths exist within CX?
Typical trajectory: Associate CX Analyst → CX Analyst → Senior CX Analyst → CX Manager → Director of Customer Experience → VP of CX. Advancement often involves expanding cross‑functional influence and managing larger teams.
What industry trends are shaping the future of CX?
AI‑powered chatbots, real‑time sentiment analysis, predictive churn modeling, omni‑channel journey orchestration, and data‑driven CX metrics (NPS, CES, Customer Lifetime Value) are driving the next wave of customer‑centric innovation.

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