Excellent Customer Service Skills Jobs in Austin, TX

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Looking for Excellent Customer Service Skills jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Austin, TX area.

Software Developer Intern Austin 2026

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This text promotes an IBM software developer internship offering real-world projects, mentorship from experienced engineers, networking opportunities, and a clear path to full-time roles. It emphasizes collaborative Agile environments, technical growth, and impactful software development experiences.

Data Engineer

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This text describes a Data Engineer role at IBM Corporation with responsibilities involving data pipeline design, AI solutions for industrial clients, and cloud platform integration. It outlines required qualifications including advanced degrees, technical expertise in specific tools, and salary range.

Maximo Application Architect

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This job description outlines a role as an IBM Maximo Application Architect, emphasizing collaboration with global clients, technical leadership in designing enterprise solutions, and expertise in Maximo technologies. It highlights career growth opportunities and required skills in cloud platforms, integration frameworks, and Agile methodologies.

Sr. Corporate Account Manager

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This text describes a senior sales role at IBM focusing on cloud solutions and customer engagement. It highlights opportunities for career growth, team collaboration, and the company's commitment to innovation. The role requires sales expertise, technical knowledge, and strong communication skills to succeed in a dynamic environment.

System Support Tech Apprentice

Company: IBM

Location: Austin, US

Posted Dec 04, 2025

IBM offers an apprenticeship program for Systems Support Apprentices to work with experienced engineers and mentors, applying hardware knowledge and learning new technologies. The program provides a nationally-recognized credential and opportunities for full-time roles after graduation.

Digital Sales Specialist Industries Market

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

The text promotes a Digital Sales Specialist role at IBM, emphasizing career growth, collaborative teamwork, and impactful contributions to clients. It highlights opportunities for professional development, innovative problem-solving, and making a significant business impact through technology solutions.

Engineering Manager, HashiCorp Production Safety

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This text describes a leadership role in IBM's Production Safety team, focusing on driving strategic vision, ensuring safe platform features, and fostering team growth. It highlights opportunities for collaboration, innovation, and impactful contributions to cloud solutions.

System Services Representatives - San Antonio, TX

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This job description outlines the role of a System Services Representative at IBM, emphasizing technical support, client satisfaction, and professional growth opportunities. The position requires travel, physical activity, and technical expertise while offering worldclass support and service delivery excellence.

IBM MaaS360 Digital Sales Specialist-Telco

Company: IBM

Location: Austin, US

Posted Dec 07, 2025

The text describes the role of an IBM MaaS360 Digital Sales Specialist in the Telco industry. It highlights the importance of excellent onboarding, continuous learning, and a collaborative sales environment. The role involves owning business development, generating leads, managing sales engagement activities, and achieving KPIs tied to territory growth and partner success.

PCIe IO Development Engineer

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This job posting seeks a PCIe IO Engineer with expertise in PCIe protocols, Ethernet/FibreChannel adapters, and system debugging. Requirements include a bachelor's degree, strong technical skills in firmware/hardware troubleshooting, and experience with test equipment. Preferred qualifications involve advanced knowledge of Linux, scripting, and high-speed interfaces.

Senior Content Designer

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This text promotes an IBM Software career opportunity emphasizing innovation, global growth, and collaborative design work. It highlights roles in creating AI-powered solutions, user-centric content experiences, and cross-functional teamwork to deliver exceptional customer outcomes.

Software Developer Co-Op 2026 Austin

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This job posting outlines a Software Developer CoOp role with responsibilities including Agile development, UI design, and collaboration with teams. It lists required education, technical skills, and preferred experiences such as cloud platforms and automation tools.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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