Excellent Customer Service Skills Jobs in Chicago, IL

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Looking for Excellent Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Chicago, IL area.

Join ProMac Transport 60- 70 cpm OTR COMPANY DRIVERS

Company: ProMac Transport Inc

Location: Burr Ridge, IL

Posted Oct 20, 2025

As a small, family-owned name in freight, we know our drivers are the reason we succeed. If you're a professional OTR driver ready to join our family, you must…

Lead IT Compliance Analyst (remote)

Company: US Foods, Inc.

Location: Rosemont, IL

Posted Oct 20, 2025

Conduct assessments of technology systems and processes to identify areas of risk and develop remediation plans.

Full Stack Engineer

Company: Innovel Global Logistics

Location: Villa Park, IL

Posted Oct 20, 2025

High school diploma required; degree in Computer Science or related field preferred. You’ll be instrumental in developing internal tools, customer/vendor…

Data Integration Analyst

Company: Cook County State's Attorney's Office

Location: Chicago, IL

Posted Oct 20, 2025

Beyond developing better internal systems around data, DIAs will also be responsible for helping develop and improve data sets and analysis for the public and…

Bioinformatics Scientist

Company: Momentum Staffing Group LLC

Location: Chicago, IL

Posted Oct 20, 2025

Master’s degree in a relevant technical discipline (e.g., bioinformatics, computational biology, data science, biostatistics) with limited industry experience…

Lead HVAC Installer

Company: Fabian & Son LLC

Location: Chicago, IL

Posted Oct 20, 2025

Valid Illinois driver's license with a clean driving record. The ideal candidate will have a strong background in HVAC systems, mechanical knowledge, and some…

Helper C / Cleaner

Company: ABM.Com

Location: Chicago, IL

Posted Oct 20, 2025

Maintain and cleans common spaces, mechanical, electrical and shop areas. Provide highest quality of service to the tenants, staff and visitors at the facility.

Field Technician HVAC

Company: Dehumidified Air Solutions

Location: Chicago, IL

Posted Oct 20, 2025

Must have a valid driver's license and a clean driving Record. Must have a valid Air Conditioning & Refrigerant section 608 recovery certificate/license with…

Cybersecurity Analyst

Company: Alter Domus

Location: Chicago, IL

Posted Oct 21, 2025

Familiarity with malware analysis, reverse engineering, and forensic tools. Monitor security information and event management (SIEM) systems, intrusion…

Lead Installer HVAC

Company: Leslie Heating, Cooling, Plumbing, & Electrical

Location: Lombard, IL

Posted Oct 20, 2025

2014 Goodman President’s Club of the Year Award. *100%* company paid health, Dental, and Vision insurance for your *entire family*.

Service Specialist

Company: TSR Consulting Services, Inc (Confidential Client)

Location: Chicago, IL

Posted Oct 21, 2025

Act as first point of contact for all incoming employer-client & agent calls on the Service phone line. Must develop a broad working knowledge of company…

Sr Account Manager

Company: Caterpillar

Location: Chicago, IL

Posted Oct 20, 2025

Ability to develop scopes of work and budgets that clearly articulate agency commitments to clients and client accountability to agency.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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