Excellent Customer Service Skills Jobs in Chicago, IL

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Looking for Excellent Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Chicago, IL area.

Leasing Administrator

Company: Addison Group

Location: Chicago, IL

Posted Jan 24, 2025

The text describes a job posting for a Leasing Administrator position in Oak Brook, IL. The employer offers competitive compensation, benefits, and a positive workplace culture. The role involves processing tenant legal documents, interpreting lease clauses, calculating rent commencement dates, and coordinating various tasks. The ideal candidate should have at least 2 years of commercial retail real estate lease administration experience, proficiency in MS Office, and preferably JD Edwards EnterpriseOne and CRM. The company provides paid training, growth opportunities, and benefits including medical, dental, vision insurance, and 401K.

Patient Care Technician

Company: DaVita

Location: Champaign, IL

Posted Jan 24, 2025

Administrator(Contract)

Company: Wipro

Location: O'Fallon, IL

Posted Jan 24, 2025

Wipro, a leading technology services and consulting company, is seeking an SRE Engineer. The role involves incident resolution, change implementation, and work order management. The ideal candidate should have experience with Jenkins, Chef/Ansible for configuration management, and understand the stages of application deployment pipeline. Wipro offers competitive pay, benefits, and an inclusive work environment. The company is committed to equal employment opportunities and diversity.

Insurance Agent

Company: COUNTRY Financial

Location: Sycamore, IL

Posted Jan 24, 2025

Staff Software Engineer - Backend (Persistence)

Company: ServiceNow

Location: Chicago, IL

Posted Jan 24, 2025

ServiceNow, a global market leader founded in 2004, is seeking a Staff Software Engineer for its Data Platform team. The role involves building out the Workflow Data Fabric, managing data growth, and ensuring system availability. The ideal candidate will have 6+ years of software development experience, proficiency in core Java, and experience with relational databases like PostgreSQL, MariaDB, and Oracle. The company offers competitive compensation, benefits, and a flexible work environment.

Pharmacy Intern

Company: CVS Health

Location: Mundelein, IL

Posted Jan 24, 2025

Human Resources Analyst

Company:

Location: Deerfield, IL

Posted Jan 24, 2025

Uline, a family-owned company, is seeking a Human Resources Analyst with analytical skills and a passion for problem-solving. The role involves examining HR data for workforce planning, recruitment, and retention. The analyst will also develop and modify tools, collaborate with business teams, and review HR system transactions. Minimum requirements include a Bachelor's degree, 2+ years of Analyst experience, and proficiency in Microsoft Word and Excel. Benefits include comprehensive insurance, a 401(k) plan, bonus programs, paid time off, and employee perks like an on-site café and fitness center.

STORE/NIGHT DEPT LEADER

Company: Kroger

Location: Northbrook, IL

Posted Jan 24, 2025

The job description involves creating a positive customer experience, maintaining a clean and safe environment, directing department functions, and supporting grocery operations. Responsibilities include promoting trust, communicating information, collaborating with associates, setting performance goals, training staff, adhering to laws and guidelines, and managing inventory. The role requires strong communication skills, stress management, and knowledge of basic math. High school education or equivalent is required, with management and grocery experience being preferred. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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