Excellent Customer Service Skills Jobs in Chicago, IL

77,360 open positions · Updated daily

Looking for Excellent Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Chicago, IL area.

Category Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Uline, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, is seeking a Category Manager. The role involves leading and nurturing a product line, researching and sourcing new products, providing product recommendations, leading vendor meetings, and collaborating with various teams. The ideal candidate should have a Bachelor's degree, 7+ years of experience in Product Management, Supply Chain, or Marketing, and proficiency in Microsoft Office, especially Excel. Uline offers comprehensive benefits including medical, dental, vision and life insurance, 401(k) with 6% employer match, multiple bonus programs, paid holidays, generous paid time off, and a Tuition Assistance Program. Employee perks include an on-site café, a first-class fitness center with complimentary personal trainers, and over four miles of walking trails.

Associate Category Manager

Company:

Location: Hickory Hills, IL

Posted Jan 24, 2025

Uline, a family-owned company, is seeking an Associate Category Manager for its Corporate Headquarters in Pleasant Prairie, WI. The role involves managing a product line, researching and sourcing new products, visiting vendors, and attending tradeshows. The ideal candidate should have a Bachelor's degree, 2-5 years of experience in Product Management, Supply Chain, or Marketing, and proficiency in Microsoft Office. Benefits include comprehensive insurance, 401(k) with employer match, bonus programs, paid holidays, and generous time off. Uline offers additional perks like an on-site café, fitness center, and walking trails.

Associate Category Manager

Company:

Location: Mundelein, IL

Posted Jan 24, 2025

Uline, a family-owned company, is seeking an Associate Category Manager for its Corporate Headquarters in Pleasant Prairie, WI. The role involves managing a product line, researching and sourcing new products, visiting vendors, and attending tradeshows. The ideal candidate should have a Bachelor's degree, 2-5 years of experience in Product Management, Supply Chain, or Marketing, and proficiency in Microsoft Office. Benefits include comprehensive insurance, 401(k) with employer match, bonus programs, paid holidays, and generous time off. Uline offers additional perks like an on-site café, fitness center, and walking trails.

Planning and Inventory Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Packaging Engineer Manager

Company:

Location: Niles, IL

Posted Jan 24, 2025

Uline, a leading North American distributor of shipping, industrial, and packaging materials, is seeking a Packaging Engineer Manager. The role involves creating packaging designs, managing tests, partnering with warehouse and product managers, and conducting audits. Minimum requirements include a Bachelor's degree in packaging, engineering, or a related field, 7+ years of experience, and proficiency in Microsoft Word and Excel. Benefits include comprehensive insurance, a 401(k) with employer match, bonus programs, paid time off, and employee perks like an on-site café and fitness center.

Human Resources Analyst

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Advertising Campaign Manager

Company:

Location: Oak Park, IL

Posted Jan 24, 2025

Regional Safety Manager

Company:

Location: Schaumburg, IL

Posted Jan 24, 2025

Uline, a family-owned company, is seeking a Regional Safety Manager for its Wisconsin Distribution Center. The role involves managing safety programs across 14 distribution centers, collaborating with management to establish safety goals, and developing a team of safety professionals. The position offers a competitive salary of $110,000 to $150,000 per year, comprehensive benefits, and opportunities for professional growth. The ideal candidate will have a Bachelor's degree in Environmental Health and Safety, 3-5 years of warehouse safety program management experience, and OSHA experience. Uline provides a drug-free workplace, complete medical benefits, a 401(k) with employer match, and various perks including a fitness center and walking trails.

eCommerce Senior Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Warehouse Department Manager - Overnights

Company:

Location: Mundelein, IL

Posted Jan 24, 2025

Associate Product Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Senior Graphic Web Designer

Company:

Location: Mundelein, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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