Excellent Customer Service Skills Jobs in Chicago, IL

77,360 open positions · Updated daily

Looking for Excellent Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Chicago, IL area.

STARBUCKS/BARISTA

Company: Kroger

Location: Lake Zurich, IL

Posted Jan 24, 2025

Independent Optometrist - Walmart

Company: Walmart

Location: Champaign, IL

Posted Jan 24, 2025

Part Time Associate Banker Chicago Central South (30 hours)

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 24, 2025

The job posting for an Associate Banker in Branch Banking emphasizes a strong commitment to customer and employee care, diversity, and inclusion. The role involves delivering exceptional customer experiences, building long-lasting relationships, and educating clients on financial solutions. Key responsibilities include managing lobby traffic, handling transactions, and assisting with new account openings. The ideal candidate should have customer service experience, be tech-savvy, and possess strong interpersonal skills. The company, Chase, is a leading financial services firm offering competitive rewards, benefits, and a diverse, inclusive work environment.

STR MGMT/GROCERY OPERATIONS MANAGER

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description outlines primary responsibilities for a leadership role in a Grocery Department, focusing on creating a positive customer experience, empowering associates, and ensuring efficient operations. Key duties include interviewing, training, and coaching staff, maintaining a friendly work environment, and adhering to food safety regulations. The role involves prioritizing tasks, communicating company information, and managing department budgets. Qualifications include effective communication, stress management, and leadership skills. The company, Mariano's (part of Kroger), values diversity, inclusion, and associate growth, offering comprehensive benefits and opportunities for career advancement.

Lead Transmission Line Engineer

Company: Leidos

Location: Chicago, IL

Posted Jan 24, 2025

PRODUCE/CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Alsip, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Courtesy Clerk/Grocery Bagger at Food 4 Less, a Kroger company. Key duties include bagging groceries, maintaining a clean store environment, assisting customers, performing basic shelf conditioning, and informing customers of specials. The role also involves cleaning, handling seasonal merchandise, and ensuring safety compliance. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include customer service skills, effective communication, stress management, and retail experience is preferred but not required. Benefits include healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Sr Full Stack Java Developer - Global Information Security

Company: Merrill

Location: Chicago, IL

Posted Jan 24, 2025

Bank of America is seeking a senior developer for a role in Global Information Security's Cyber Security Technology. The ideal candidate will have extensive experience in building large scale Java applications, proficiency in Spring/SpringBoot, and strong skills in designing and developing robust RESTAPI and Micro Services. They should also have a deep understanding of Identity & Authentication technologies, SQL, and Oracle DB data replication. The role involves designing, developing, and delivering features, ensuring compliance and security, and mentoring other team members. The position offers a competitive salary range of $100,700.00 - $180,000.00 annualized, along with benefits and opportunities for professional growth.

CUSTOMER SVC/SHIFT LEADER

Company: Kroger

Location: O'Fallon, IL

Posted Jan 24, 2025

The job description involves creating a positive customer experience, maintaining a clean and safe store environment, and overseeing store operations in the absence of the Store Manager. Responsibilities include working in various store areas, assisting in merchandising and operating initiatives, driving sales, managing labor and supply costs, and ensuring customer satisfaction with returns and exchanges. The role requires a positive attitude, adherence to food safety regulations, and reporting of safety risks or illegal activities. Qualifications include supervisory experience, dependability, integrity, and the ability to handle stress. The company, Ruler Foods, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Independent Optometrist - Walmart

Company: Walmart

Location: Niles, IL

Posted Jan 24, 2025

The text describes a job opportunity for an Independent Optometrist leasing space inside Walmart stores. The role involves leading patient care in eye and vision care, as well as general health and well-being. The optometrist has autonomy over their practice hours, patient schedule, and fee schedule, retaining 100% of exam/professional fees. They can opt into additional services like equipment/instrumentation and administrative support. Minimum qualifications include a Doctor of Optometry (OD) or Ophthalmologist (MD or DO) degree, a valid state license, and insurance certificates. The position is not an employment with Walmart Inc., but a lease agreement.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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