Excellent Customer Service Skills Jobs in Chicago, IL

77,360 open positions · Updated daily

Looking for Excellent Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Chicago, IL area.

Grocery Clerk

Company: Kroger

Location: Park Ridge, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk at Mariano's, a Kroger company. Key duties include creating a positive customer experience, maintaining a clean and safe environment, assisting in sales and profit goals, and ensuring product freshness. The role involves customer service, product knowledge, and adherence to food safety regulations. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include customer service skills, stress management, effective communication, and basic math. Benefits include healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

STORE/NIGHT CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description involves creating an outstanding customer experience, maintaining a safe and clean environment, assisting in reaching sales and profit goals, and embracing the company's core values. Responsibilities include promoting trust and respect, gaining product knowledge, recommending items, maintaining freshness, adhering to food safety regulations, reinforcing safety programs, and reporting any safety risks or illegal activities. The qualifications include stress management, basic math skills, and effective communication. The company, Mariano's, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

CUSTOMER SVC/CLERK

Company: Kroger

Location: Glendale Heights, IL

Posted Jan 24, 2025

Grocery Clerk

Company: Kroger

Location: Calumet City, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk at Food 4 Less, a Kroger company. Key duties include creating a positive customer experience, maintaining a clean and safe environment, assisting in sales and profit goals, and ensuring product freshness. The role involves customer service, product knowledge, and adherence to food safety regulations. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include customer service skills, stress management, effective communication, and basic math. Previous retail experience is desired. Benefits include healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

PRODUCE/CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description involves creating a positive customer experience, maintaining a clean and safe environment, assisting in sales goals, and embodying the company's core values. Responsibilities include modeling friendly behavior, promoting corporate brands, maintaining product knowledge, and ensuring quality and freshness of merchandise. The role requires effective communication, stress management, and a food handler's permit. Previous retail experience is desired. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Cashier

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Online Grocery Pick-Up Clerk

Company: Kroger

Location: Park Ridge, IL

Posted Jan 24, 2025

Online Grocery Pick-Up Clerk

Company: Kroger

Location: Freeport, IL

Posted Jan 24, 2025

The job description is for an Online Grocery Pick-Up Clerk, also known as an In-Store Grocery Shopper. The role involves selecting and gathering products for customers' online orders efficiently, ensuring freshness and quality. Responsibilities include assembling orders, processing payments, and delivering orders to customers' cars. The position requires excellent customer service skills to create a positive shopping experience. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include the ability to work without supervision, basic math skills, and excellent communication skills. Previous experience in personal shopping, production, or warehouse environments is desired. The Kroger Company, which includes Pick 'N Save, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

FLORAL/CLERK

Company: Kroger

Location: Arlington Heights, IL

Posted Jan 24, 2025

The job description involves assisting in the design and merchandising of floral items, providing excellent customer service, and maintaining a clean, organized workspace. Responsibilities include greeting customers, creating floral arrangements, packaging orders, maintaining records, and adhering to company policies. The ideal candidate should have strong communication skills, be able to multi-task, and work well in a team. Past retail experience and knowledge of employment laws are preferred. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

DELI/LEAD CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Grocery Clerk

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

MEAT/CLERK

Company: Kroger

Location: Naperville, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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