Excellent Customer Service Skills Jobs in Chicago, IL

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Looking for Excellent Customer Service Skills jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Chicago, IL area.

Business Account Executive

Company: Spectrum

Location: O'Fallon, IL

Posted Jan 24, 2025

Branch Manager LaSalle and Kinzie

Company: PNC

Location: Chicago, IL

Posted Jan 24, 2025

Personal Banker

Company: PNC

Location: Naperville, IL

Posted Jan 24, 2025

PNC is seeking a Personal Banker for their Naperville, IL branch. The role involves strengthening customer relationships through a defined sales process, identifying appropriate financial solutions, and driving proactive sales conversations. The ideal candidate will have accountability, banking knowledge, client loyalty, customer experience, and customer service skills. Preferred qualifications include experience in retail lending, selling, and understanding customer needs. The position offers a base salary between $46,800.00 - $57,500.00, and a comprehensive benefits package including health insurance, 401(k) with PNC match, and paid time off.

Application Engineer (Full Stack)

Company: Discover

Location: Riverwoods, IL

Posted Jan 24, 2025

Discover is offering a job opportunity for an Application Engineer. The role involves analyzing, developing, and designing solutions for application software in an Agile environment. The successful candidate will perform technical design, coding with test automation, support, and documentation of software application modifications. They will ensure quality code delivery through continuous integration, development, and testing. The role also includes overseeing design and implementation of products, mentoring early-career engineers, and contributing to technology communities of practice. Qualifications include a Bachelor's degree in Computer Science or related field, 3+ years of IT/Engineering experience, and proficiency in Java, REST APIs, CI/CD pipelines, and cloud technologies like AWS, OpenShift, or Kubernetes. The position offers a competitive salary range and benefits package.

Target Security Specialist

Company: Target

Location: Villa Park, IL

Posted Jan 24, 2025

Target is offering a job for a Security Specialist with a starting hourly rate of $18.75 USD. The role involves ensuring guest and team safety, crisis response, and preventing theft. The position requires skills in intelligence-led tactics, de-escalation, and use of Target's video surveillance system. The ideal candidate should be at least 18 years old, have a welcoming attitude, and be comfortable working in a fast-paced environment. Target provides training and competitive benefits.

Cashier/Food Service Worker

Company: Sodexo

Location: O'Fallon, IL

Posted Jan 24, 2025

Pharmacy Technician

Company: CVS Health

Location: Buffalo Grove, IL

Posted Jan 24, 2025

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state licensing requirements. The position offers opportunities for career growth and a range of benefits, including health insurance, retirement plans, and well-being programs.

Financial Services Representative - SIE (Chicago, IL)

Company: Morgan Stanley

Location: Chicago, IL

Posted Jan 24, 2025

Morgan Stanley is seeking a goal-driven, customer-service oriented individual for a Financial Services Representative role. The successful candidate will engage clients via calls, answering questions about stock portfolios. Morgan Stanley will cover training costs for Series 7 & 63 Licenses. Key responsibilities include providing excellent customer service, educating clients on Morgan Stanley's advantages, driving sales, and maintaining high integrity. Benefits include comprehensive learning, hybrid work environment, competitive salary, and extensive benefits package. Requirements include passing the SIE Exam, relevant degree or experience, and flexibility for a hybrid schedule.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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