Excellent Customer Service Skills Jobs in USA

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Looking for Excellent Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the USA area.

Vice President of Customer Growth

Company: brightwheel

Location: USA

Posted Feb 28, 2025

Brightwheel, a leading technology brand in early education, is seeking an experienced VP of Customer Growth to lead and scale their Support, Onboarding, and Account Management teams. The ideal candidate will have 15+ years of experience in high-growth tech companies, a proven track record in driving customer retention and expansion, and strong cross-functional leadership skills. The role involves building and leading a 100+ person team, owning customer revenue and growth strategy, optimizing processes, leveraging data to drive impact, and fostering a high-performance sales-driven culture. Brightwheel offers a competitive compensation package and is committed to creating a diverse and inclusive work environment.

Social Media Manager

Company: Kraken

Location: USA

Posted Feb 28, 2025

Kraken, a mission-focused crypto company, is seeking a Social Media Manager with extensive experience in social and content strategy. The role involves creating engaging content for various platforms, identifying trends, and collaborating with cross-functional teams. The ideal candidate should have a deep understanding of the crypto industry, strong writing skills, and experience in managing social media platforms and external production partners.

Sr Director - Product Marketing

Company: OpenX

Location: USA

Posted Feb 28, 2025

OpenX is a company focused on maximizing the economic potential of digital media companies through innovative ad marketplaces and technologies. The Senior Director of Product Marketing will play a crucial role in commercializing OpenX's offerings, leading go-to-market activities, and driving business objectives. The ideal candidate should have extensive experience in product marketing, B2B advertising, marketing technology, or SaaS, with a proven track record in SaaS product marketing. They should be able to simplify complex ideas, manage go-to-market strategies, and collaborate effectively with product management and sales teams. OpenX values teamwork, customer-centricity, ownership, transparency, and adaptability, and is committed to equal employment opportunities.

Marketing Content Manager

Company: Restaurant365

Location: USA

Posted Feb 28, 2025

Restaurant365 is a SaaS company revolutionizing the restaurant industry with its cloud-based platform for accounting and back-office operations. The company values its team members, fostering an environment for growth and skill enhancement. The Marketing Content Manager role is crucial in supporting content product, and demand generation departments. The ideal candidate should have extensive content writing experience, preferably in a SaaS environment, and the ability to produce compelling content across various formats. The role involves creating thought leadership content, collaborating with internal teams, and measuring content KPIs. The position offers a competitive salary range of $90,000 - $110,000, along with comprehensive benefits and equity options.

Vice President of Operations

Company: brightwheel

Location: USA

Posted Feb 28, 2025

Brightwheel is a high-quality early education provider, trusted by thousands of educators and families. The company's mission is to support teachers, engage parents, and empower small businesses in the $175 billion early education industry. Brightwheel is seeking an experienced operations executive to lead all aspects of operations, including revenue operations, business operations, and analytics. The ideal candidate will have 15+ years of experience in operations and strategy, a proven track record in developing and executing operational strategies, and strong analytical skills. Brightwheel offers a competitive compensation package and is committed to creating a diverse and inclusive work environment.

Social Media Manager

Company: Impossible Foods

Location: USA

Posted Feb 28, 2025

Impossible Foods is seeking a Social Media Manager to create and execute a strategy that drives brand awareness, engagement, and growth. The role involves content creation, influencer marketing, community engagement, performance analysis, trend monitoring, collaboration, paid social campaigns, and brand advocacy. The ideal candidate should have a bachelor's degree, 5-7 years of experience in social media management, a proven track record of growing social media presence, influencer marketing experience, strong copywriting and design skills, experience with social media scheduling tools and analytics platforms, and excellent organizational and communication skills. The position offers a base salary range of $111,000 - $155,000 a year, equity, benefits, and a bonus for sales incentive plan roles. Impossible Foods is an equal opportunity employer.

Executive Assistant

Company: Renaissance

Location: USA

Posted Feb 28, 2025

Renaissance is a global leader in preK12 education technology, offering solutions that help educators create personalized learning paths for students. The company is seeking an experienced Executive Assistant to support senior leadership, including the Chief Marketing Officer, Chief Operating Officer, and SVP Corporate Development. The ideal candidate will be a proactive problem solver with exceptional communication skills and meticulous attention to detail. The role involves managing professional and personal scheduling, coordinating meetings and events, and maintaining confidentiality. Qualifications include 5+ years of executive level support, travel scheduling experience, strong time management skills, and advanced skills with Microsoft Office Suite. The hourly range is $29.33 - $40.98, and benefits include health benefits, 401k, paid vacation, parental leave, tuition reimbursement, and more. Renaissance is an equal opportunity employer.

Staff Machine Learning Engineer

Company: Twilio

Location: USA

Posted Feb 28, 2025

Twilio is seeking a Staff Machine Learning Engineer with a strong background in Data Science and Machine Learning to join their Efficiency Engineering team. The role involves developing and deploying AI models, collaborating across teams, utilizing an advanced technical stack, integrating enterprise data sources, and harnessing the power of LLMs. The position offers an opportunity to work on groundbreaking projects that directly impact the efficiency and success of Twilio's customers. The role is remote but not eligible for hiring in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Twilio provides competitive pay, generous time-off, parental and wellness leave, healthcare, a retirement savings program, and more.

Go-To-Market Lead (Mid to Senior Level)

Company: Databento

Location: USA

Posted Feb 28, 2025

Databento is a next-generation market data provider that offers flexible, usage-based pricing, attracting over 4000 users in its first year. The company, staffed by former data users from top firms, provides comprehensive benefits and accommodates remote work globally. The ideal candidate for a GTM strategy role should have extensive experience in growth marketing, strong writing skills, and a passion for engaging with the quant and developer community.

Regulatory Counsel

Company: hims & hers

Location: USA

Posted Feb 28, 2025

Hims & Hers is seeking a Regulatory Counsel with 4+ years of healthcare regulatory experience, particularly in telehealth compliance, digital health, and state/federal laws. The role involves advising cross-functional teams on healthcare regulatory issues, supporting customer experience, and providing creative solution-focused advice. The company offers competitive compensation, unlimited PTO, comprehensive health benefits, and more.

School Engagement Manager

Company: Newsela

Location: USA

Posted Feb 28, 2025

Newsela is seeking a School Engagement Manager to collaborate with Strategic CSMs and build relationships with large school districts. The role involves prioritizing outreach, creating scalable strategies, leveraging data, and managing customers through the Newsela Customer Journey. The ideal candidate will have 3+ years of teaching experience, regional expertise, and strong product knowledge. The role offers a base salary of $65,000 - $70,000, along with incentive stock options and benefits.

Head of Product

Company: brightwheel

Location: USA

Posted Feb 28, 2025

Brightwheel is a company dedicated to providing high-quality early education for every child. They support teachers, engage parents, and empower small businesses in the $175 billion early education industry. Their team is passionate, talented, and customer-focused, working remotely across various time zones. They are seeking a Head of Product & Design to establish a company product roadmap, lead product development, build and lead a high-performing team, and drive business outcomes. The role requires a proven track record in product development, strong user empathy, and the ability to lead large teams. Brightwheel offers a competitive compensation package and is committed to diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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