Excellent Customer Service Skills Jobs in USA

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Looking for Excellent Customer Service Skills jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the USA area.

Clinical Scientist Consultant - Established Products

Company: ClinChoice

Location: USA

Posted Jan 28, 2025

ClinChoice, a global full-service CRO, is seeking a Clinical Scientist Consultant for Established Products. The role involves supporting Compound Development Team Leaders and Clinical Leaders in managing marketed products across four therapeutic portfolios. The CSEP will contribute to cross-functional clinical teams, assist in clinical studies, and collaborate with internal stakeholders. The ideal candidate should have an MS, MPH, PharmD, PhD, or equivalent clinical training, with a minimum of 3 years of experience in clinical research. ClinChoice values quality, professional development, and a supportive culture, offering opportunities for growth and high-trust relationships with clients.

Project Management Leader Consultant

Company: ClinChoice

Location: USA

Posted Jan 28, 2025

ClinChoice, a global full-service CRO, is seeking a Project Management Leader Consultant to join one of its clients. The role involves working closely with the client's established products compound development teams, driving portfolio strategy, and ensuring program excellence. The successful candidate will provide global cross-functional operational leadership, optimize plans, and manage risks. A BS degree in life sciences, engineering, or business management is required, along with five years of experience in a similar role. ClinChoice values diversity and inclusivity, with a focus on employee development and high-quality delivery.

Software Consulting Specialist - BMS

Company: ‎ConnectWise

Location: USA

Posted Jan 28, 2025

The Software Consulting Specialist is a crucial role responsible for evaluating client needs in ConnectWise software. This position works closely with cross-functional teams to ensure clients receive necessary support as they integrate with ConnectWise products. Key responsibilities include providing detailed support, researching and documenting findings, influencing team members, coordinating project implementation, training clients, managing workflows, monitoring project plans, communicating project status, maintaining performance metrics, coaching colleagues, and engaging in ongoing product training. The role requires independence, practical knowledge, adaptability, strong communication skills, project management abilities, and the capacity to convey complex information. A Bachelor's degree or equivalent experience, along with 2+ years of related experience, is required. Preferred qualifications include an MBA, industry experience, and ConnectWise product knowledge. The role can be remote or hybrid, with occasional travel.

Senior Financial Analyst

Company: Lumivero

Location: USA

Posted Jan 28, 2025

Lumivero, a global team developing data-intelligence software, is seeking a Senior Financial Analyst. The role involves weekly and monthly reconciliation of billings and bookings data, partnering with various teams to identify process gaps, and maintaining sales and revenue reporting. The ideal candidate should have a BS in Accounting/Finance, 24+ years of experience, strong analytical skills, and proficiency in Microsoft Office Suite. Benefits include a performance-based bonus, tech stipend, flexible remote work, and opportunities for career advancement.

Program Coordinator Consultant

Company: ClinChoice

Location: USA

Posted Jan 28, 2025

ClinChoice, a global full-service CRO, is seeking a Program Coordinator Consultant. The role involves creating and maintaining project plans, tracking EP Metrics, collaborating with cross-functional teams, and participating in continuous process improvement initiatives. The ideal candidate should have a bachelor's degree in a scientific or business management discipline, commanding knowledge of MS Project, Planisware, or similar tools, and experience in pharmaceutical product development. Clear communication, organization, and collaboration skills are required. The application process includes a phone interview, and ClinChoice is an equal opportunity employer.

Sales Executive

Company: G-P

Location: USA

Posted Jan 28, 2025

The job posting is for a Sales Executive position at Globalization Partners (GP), a company recognized as a Top Place to Work. The role involves using consultative selling skills to drive self-sourced leads, build a pipeline, and establish connections with potential clients. The ideal candidate should have 5+ years of experience in technology sales, data-related software, or cloud-based applications. They must demonstrate the ability to independently source new business opportunities, build professional relationships with clients, and sell business value over products. Excellent communication, presentation, and relationship management skills are required. GP values its employees and offers competitive benefits and perks, including generous paid parental leave, flexible time off, and medical insurance.

Mid-Market Account Executive, Coursera for Campus

Company: Coursera

Location: USA

Posted Jan 28, 2025

The Enterprise Solutions team, operating globally, offers opportunities for a seasoned sales professional to source and close new business with educational institutions. The role involves consulting with prospective customers, hitting revenue growth goals, and sharing learnings across the organization. Basic qualifications include 3+ years of experience in new business sales at a SaaS or education service provider, strong communication and relationship building skills, and effective presentation, organization, and time management skills. Preferred qualifications include experience selling to educational institutions, designing for-credit curriculum, and training programs focused on cutting-edge technology. The role requires 50% travel and offers a base pay range between $78,800 and $97,750, with potential for bonus, equity, and benefits.

Assistant General Counsel - Procurement

Company: KoBold Metals

Location: USA

Posted Jan 28, 2025

KoBold Metals, a privately held company, is revolutionizing the mining industry by leveraging AI and human intelligence for mineral exploration. Founded six years ago, KoBold has become the largest independent mineral exploration company and the largest exploration technology developer. The company has proven its first discovery with significantly less capital than the industry average and found one of the best copper deposits ever discovered. KoBold is now hiring an Assistant General Counsel to accelerate its mission, with responsibilities including reviewing and negotiating contracts, managing the company's contract lifecycle management (CLM) tools, and advising internal clients. The ideal candidate should have 10-12 years of progressive procurement contracting experience, strong contract drafting skills, and a high degree of independence.

Senior Machine Learning Engineer - Strategic Intelligence Group

Company: Dropbox

Location: USA

Posted Jan 28, 2025

The Senior Machine Learning Engineer will play a crucial role in enhancing security and preventing abuse by leveraging advanced machine learning techniques. Responsibilities include designing, implementing, and maintaining ML models for threat detection, anomaly detection, behavior analysis, and predictive modeling. The ideal candidate should have a strong background in machine learning, data science, and software engineering, with a passion for security and product trust. They should be proficient in Python, Scala, or Java, and have experience with graph-based ML models, clustering techniques, and graph neural networks. The role involves collaborating with various teams to integrate ML models into existing workflows and platforms.

Senior Staff Accountant

Company: National Immigration Law Center

Location: USA

Posted Jan 28, 2025

The National Immigration Law Center (NILC) is a leading nonprofit organization founded in 1979, dedicated to defending and advancing the rights and opportunities of low-income immigrants. NILC is currently seeking a Senior Staff Accountant to join their Finance team, providing day-to-day accounting and finance support. The role involves managing the month-end close process, reviewing invoices and payroll-related compliance tasks, ensuring compliance with federal, state, and local laws, and maintaining fixed assets and depreciation schedules. The ideal candidate should have 7-10+ years of accounting experience, strong knowledge of financial principles, and proficiency with Microsoft Excel. NILC offers a competitive compensation package and benefits, including employer-paid healthcare coverage, a 403b retirement plan, and a generous paid-time-off policy.

Sales Executive

Company: G-P

Location: USA

Posted Jan 28, 2025

The job posting is for a Sales Executive position at Globalization Partners (GP), a company recognized as a Top Place to Work. The role involves using consultative selling skills to drive self-sourced leads, build a pipeline, and establish connections with potential clients. The ideal candidate should have 5+ years of experience in technology sales, data-related software, or cloud-based applications. They must demonstrate the ability to independently source new business opportunities, build professional relationships with clients, and sell business value over products. Excellent communication, presentation, and relationship management skills are required. GP values its employees and offers competitive benefits and perks, including generous paid parental leave, flexible time off, and medical insurance.

Senior Machine Learning Engineer - Quality and Merchandising

Company: Airbnb

Location: USA

Posted Jan 28, 2025

Airbnb is seeking a highly skilled ML engineer to join their team and drive the development of a user-centric platform. The role involves influencing technical direction, collaborating with cross-functional partners, and mentoring engineers. The ideal candidate should have 5+ years of industry experience in applied Machine Learning, strong programming skills, and a deep understanding of ML best practices. The position is remote eligible, but the candidate must live in a state where Airbnb Inc has a registered entity.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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