Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Senior Staff, Operational Engineering Manager - Workday & Finance Technologies (REMOTE)

Company: GEICO

Location: Washington DC

Posted Jan 28, 2025

GEICO is seeking an experienced Technical Product Program Manager with a passion for managing complex programs across multiple departments and teams. The Senior Staff Operational Engineering Manager for Workday & Finance Technologies will be responsible for planning, prioritizing, and leading implementations within the Finance Technology domain. The ideal candidate will have deep expertise in applying project management skills and strong Finance business knowledge. The role involves partnering with the project sponsor, delivery team, and stakeholders to deliver quality solutions on time and within budget. The candidate must have strong program and project management skills, deep Finance domain expertise, and experience with industry-leading ERP solutions. The position offers a competitive salary range of $130,000 to $260,000 annually, along with comprehensive benefits and a positive work environment.

Junior Scrum Master (TS/SCI)

Company: Maxar Technologies

Location: Washington DC

Posted Jan 28, 2025

Maxar Technologies is seeking a junior-level Scrum Master with strong technical writing skills. The role involves assisting in Agile ceremonies, organizing and documenting whiteboarding sessions, mentoring cross-functional teams, managing priorities, and conducting gap analysis. The ideal candidate should have a Bachelor's degree in a relevant field with 2 years of Agile project management experience, US citizenship, and active TSSCI with CI poly. Proficiency in JIRA, Confluence, and other agile tools is required. The base pay for this position in the Washington DC metropolitan area is $88,000 - $146,000 annually.

Senior Engineer - Workday Financials (REMOTE)

Company: GEICO

Location: Washington DC

Posted Jan 28, 2025

GEICO is offering a Senior Engineer position to build and design Workday Financial Integrations, driving the company's transformation to a tech-focused organization. The role involves managing system integrations, providing support for inbound and outbound integrations, and collaborating across functions. The ideal candidate should have extensive experience with Workday Financials, PRISM, and Accounting Center, along with strong technical skills in Web Services, APIs, XML, and XSLT. The position offers a competitive salary range, comprehensive benefits, and opportunities for professional growth and mentoring.

Supervisor, Tea Around Town

Company: TopView Group

Location: Washington DC

Posted Jan 28, 2025

TopView Global, a company powered by in-house technology, offers unique experiences by land and sea worldwide and develops top-notch software solutions for adventure seekers and experience managers. They operate in several major cities and plan to expand globally. The company is seeking ambitious professionals to join their result-driven, agile, and competitive team. The Supervisor role involves coordinating schedules, managing catering, ensuring high standards, and providing coaching. Requirements include 1 year of leadership experience in the restaurant industry, strong time management skills, excellent customer service, and the ability to work in a fast-paced environment. Benefits include health, vision, and dental insurance, as well as PTO.

VP, MF Operational Risk Management (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 28, 2025

Fannie Mae is seeking a VP of MF Operational Risk Management with 15+ years of experience in risk management, preferably within first or second-line operational risk. The role involves setting the strategy and vision for operational risk management, leading operational compliance, managing a team, and ensuring alignment with divisional strategic priorities. The successful candidate will have strong skills in risk assessment, business insight, relationship management, influencing, governance and compliance, communication, and leadership.

Senior Associate, Strategy and Build – GDI Americas

Company: The Global Development Incubator

Location: Washington DC

Posted Jan 28, 2025

Global Development Incubator (GDI) is seeking a Senior Associate to join their team. The role involves working closely with social leaders, innovators, and entrepreneurs to address global challenges. The Senior Associate will support strategy development, conduct research, and manage projects. They will also engage in donor relations and contribute to GDI's broader knowledge management. The ideal candidate should have an undergraduate degree, 5+ years of related experience, strong analytical skills, and excellent communication abilities.

Federal Regional Sales Director - FSI (Remote, DMV)

Company: Dynatrace

Location: Washington DC

Posted Jan 28, 2025

The job posting is for a sales role at Dynatrace, a leader in unified observability and security. The role involves developing a sales team, cultivating a sustainable product sales pipeline, monitoring competitors, and creating GTM plans. The ideal candidate should have a minimum of 5 years of enterprise software sales experience, preferably with sales management experience. Dynatrace offers competitive compensation, unlimited personal time off, an employee stock purchase plan, and a reward system. The company works with major cloud providers and uses cutting-edge technologies. Over 50 of the Fortune 100 companies are current customers.

Senior Detection Operations Engineer

Company: Rapid7

Location: Washington DC

Posted Jan 28, 2025

Rapid7's Threat Intelligence & Detection Engineering (TIDE) team is seeking a Senior Detection Operations Engineer to serve as the primary technical escalation point for the Detection Operations Team. The role involves evaluating and improving the current InsightIDR detection library, collaborating with SOC Analysts, Data Science team, IR Consultants, and security researchers, conducting research on attacker behaviors, and utilizing expert level skills in multiple security domains to build rules that detect or prevent threats. The ideal candidate should have 5+ years of experience as a SOC Analyst, Incident Responder, or cyber threat intelligence researcher, experience with threat intelligence platforms, and proficiency in writing detections using various frameworks. Rapid7 is committed to creating a secure digital world and fostering a dynamic workplace where everyone can have a fulfilling career.

DevSecOps Engineer (Openshift/Kubernetes) - TS/SCI

Company: Maxar Technologies

Location: Washington DC

Posted Jan 28, 2025

Maxar Technologies is seeking a skilled DevSecOps Engineer with expertise in LINUX, OpenShift, or Kubernetes to lead the modernization of their existing system. The role involves administering, troubleshooting, and tuning deployments, standing up automated pipelines, and designing hybrid cloud strategies. The ideal candidate should have 8+ years of technical experience, 4 years in OpenShift/Kubernetes, and experience with open source and custom application deployments. The position requires US citizenship and an active TSSCI clearance. The salary range for this full-time onsite position in the Washington DC metropolitan area is $131,000 - $219,000 annually.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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