Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Senior Systems Engineer

Company: Planet Technologies

Location: Washington DC

Posted Dec 17, 2024

Planet Technologies, the leading provider of Microsoft Consulting Services, is seeking a highly motivated Senior Systems Engineer to join their growing team. The role involves supporting impactful projects, operating and maintaining Atlassian Developer Tools, designing, developing, testing, and maintaining internally developed API-based microservices, and ensuring quality of service, uptime, and security. The individual will be responsible for the native functionality of products, plugin integrations, and overall interoperability. The position requires a Bachelor's degree in engineering, computer science, or a related field, with a minimum of 10 years of experience in designing and developing complex server-based client-server API-oriented microservice and/or n-tiered applications. The role is 100% onsite in Washington DC and requires an active TopSecret clearance with SCI eligibility.

DevSecOps Engineer- Threat Management

Company: Salesforce

Location: Washington DC

Posted Dec 17, 2024

Salesforce is seeking skilled Security Engineers to join their DnR Threat Management Team for the initial migration and long term management of their security information and event management SIEM infrastructure. The role involves overseeing the log data migration process, ensuring seamless integration of logs, maintaining system performance and security posture, and daily ongoing development and security operations of the Google Chronicle Platform SIEM. The position requires 35 years of experience in information security with a focus on security engineering and analysis, handson experience with SIEM platforms, strong understanding of security principles, threat detection techniques, and incident response procedures, proficiency in scripting languages such as Python and Java, excellent communication skills, and adaptability to learn new technologies and methodologies in a fast-paced environment.

Cash Logistics Processor

Company: Brink’s

Location: Washington DC

Posted Dec 17, 2024

Brinks is a leading global provider of cash and valuables management digital retail solutions and ATM managed services. They have been in operation for over 165 years and are committed to providing the highest levels of service and support to their customers. They believe in building partnerships that secure commerce and fostering an inclusive culture that values people with diverse backgrounds and perspectives. They are looking for a Cash Logistics Processor to verify bank deposits, prepare cash shipments, and connect money from one place to another.

Commercial Account Manager

Company: Radiant Digital

Location: Washington DC

Posted Dec 17, 2024

The Corporate Account Manager role involves building relationships with commercial clients, identifying opportunities, developing sales plans, providing excellent customer service, coordinating with internal teams, negotiating contracts, staying updated on industry trends, managing administrative tasks, supporting events, conducting market research, managing departmental budget, and overseeing the department. The role requires a strong focus on quantifiable results and return on investment.

Sr. Solution Sales Executive - Creator Workflows - Federal Civilian

Company: ServiceNow

Location: Washington DC

Posted Dec 17, 2024

ServiceNow is a company that aims to make the world work for everyone by providing technology and innovative solutions. They value diversity, belonging, and moving fast to meet the needs of their customers and communities. The company offers competitive compensation, benefits, and a flexible work environment. They are committed to creating an inclusive environment and welcome candidates from non-traditional backgrounds.

Business Development Manager, Federal

Company: Wiz

Location: Washington DC

Posted Dec 17, 2024

At Wiz, we are revolutionizing cloud security and empowering businesses to thrive in the cloud. We are looking for a Business Development and Capture to lead strategic growth efforts within the Department of Defense and Civilian Agencies. This role focuses on identifying and capturing major opportunities while building meaningful relationships with key mission stakeholders.

Junior Federal Account Manager

Company: Radiant Digital

Location: Washington DC

Posted Dec 17, 2024

Radiant Digital offers technology consulting and business solutions for commercial and government clients. They provide end-to-end solution delivery, single project execution, and strategic resources. The Federal Account Manager role involves building relationships, identifying opportunities, developing account plans, providing excellent customer service, coordinating with internal teams, negotiating contracts, staying updated on industry trends, managing administrative tasks, and supporting events. The company values CMMI Maturity Level III and ISO 9001 2015 certification, and experience in professional services, Treasury and HHS, and the federal government industry.

Business Development Executive - National Security Administration

Company: IBM

Location: US Washington

Posted Dec 17, 2024

A career in IBM Consulting's Federal Business Development Executive role involves growing sales within the NSA agency space, focusing on opportunities around Fort Meade, its current vendors, and their clients. The role requires a TSSCI + Full Scope Polygraph clearance, at least 7 years of delivering logistics and analytics business process solutions to NSA, and experience in client relationship management up to executive offices. Preferred skills include analytical and creative problem-solving, successful professional experience in the Intel community, and technical community leadership.

Site Reliability Engineer

Company: Planet Technologies

Location: Washington DC

Posted Dec 17, 2024

Planet Technologies, a leading Microsoft services provider for the public sector, is seeking a highly motivated Site Reliability Engineer to join their growing team. The role involves supporting impactful projects, operating and maintaining Atlassian Developer Tools, and designing, developing, testing, and maintaining internally developed API-based microservices. The position is 100% onsite in Washington DC and requires a Bachelor's degree in engineering, computer science, or a related field, along with active TopSecret clearance with SCI eligibility. The salary range for Engineers at Planet Technologies is $95,000 to $190,000.

Windows Mobile Device Systems Engineer (Expert)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 17, 2024

BAE Systems is looking for an experienced Windows Mobile Device Systems Engineer to support Azure Infrastructure, troubleshoot problem resolution, and integrate existing infrastructure services and new capabilities. The team consists of about 20 engineers and offers a flexible work environment. The candidate must have experience in Mobile Application Management, MAM, best practices, and CloudSAAS solutions.

IT Functional Expert Consultant

Company: OnesourcePCS, LLC

Location: Washington DC

Posted Dec 17, 2024

OnesourcePCS LLC OPCS is seeking a full-time IT Functional Expert Consultant within the Department of Justice working onsite in Washington DC. The senior-level role involves leading technical efforts for the USAODC, focusing on developing new systems and maintaining existing ones. The consultant will provide system development, maintenance, and transition support for platforms like SQL Server, COTS products, and multiagency interfaces. The employer offers competitive compensation, exceptional benefits, and a focus on professional development and work-life balance.

Senior Endpoint Engineer

Company: CACI International Inc

Location: Washington DC

Posted Dec 17, 2024

CACI is seeking a Senior Endpoint Engineer to join their team on a contract supporting the Department of Homeland Security. The role involves supporting Intune administration, Windows Update for Business, creating and deploying Intune configurations, managing Windows 11 workstation baseline configurations, and more. The successful candidate will have expert knowledge of packaging, testing, deployment, and issue remediation, as well as solid knowledge of PowerShell scripting and Azure Active Directory.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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