Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Social Worker (MSW) - Discharge Planning/Case Management

Company: Kaiser Permanente

Location: Olympia, Washington

Posted Dec 04, 2024

This job posting is for a Clinical Social Worker position, offering a variety of services in primary care or home health settings. The role involves providing social work interventions, psychosocial assessments, and coordinating care plans. The ideal candidate should have a Masters degree in Social Work, relevant licensure, and at least one year of experience. Excellent communication skills and experience in a multidisciplinary team are required. Preferred qualifications include care coordination experience and familiarity with electronic charting.

Senior Manager, Global Government Affairs and Public Policy - Legislative

Company: ServiceNow

Location: Washington, DC

Posted Dec 04, 2024

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Senior Manager for Global Government Affairs and Public Policy. The role involves representing ServiceNow before the U.S. Congress, building relationships with key leaders, communicating with internal teams about policy initiatives, and monitoring developments in areas like AI, tax, trade, cybersecurity, and procurement. The ideal candidate will have extensive experience in government affairs, strong leadership skills, and a deep understanding of technology issues. The position is based in ServiceNow's Capitol Hill office in Washington, D.C., with a base pay range of $143,300 - $250,700.

Customer Experience Assistant Manager

Company: Brilliant Earth

Location: Washington DC

Posted Dec 04, 2024

The text describes a job opening for an Assistant Manager at Brilliant Earth's Bethesda MD location. The role involves building and mentoring a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to deliver exceptional service to customers. The Assistant Manager will foster a positive environment, assist in recruitment, maintain a high standard of customer service, and improve the customer experience. The targeted salary budget is $60k annually.

Management Trainee

Company: Enterprise Mobility

Location: Washington, DC

Posted Dec 04, 2024

Enterprise is currently recruiting for its esteemed Management Training Program, offering a career path with numerous opportunities for growth. The role, located in SW or SE Washington DC, includes comprehensive training, mentoring, and a culture of promotion from within. The compensation package is robust, with a targeted first-year annual compensation of $60,194, plus potential to earn up to $64,000. Benefits include health, dental, vision insurance, life insurance, prescription coverage, a 401(k) retirement plan, and employee discounts. The company, a world-class portfolio of brands, values its employees and provides opportunities for growth. The Management Trainee will learn various aspects of the business, including customer service, sales, marketing, finance, and operations, with a focus on putting customers first.

Desktop Support Engineer

Company: Leidos

Location: Washington, DC

Posted Dec 04, 2024

Leidos is seeking a highly experienced candidate for Tier 1 and 2 support in multiple domains, locally and remotely. The role involves managing Active Directory and Exchange, troubleshooting workstations, and configuring Windows 10 and Microsoft Office. The candidate should be able to learn new technology and provide support to the user community. Leidos offers excellent work-life balance, career development opportunities, and competitive pay. Basic qualifications include a Bachelor's degree with 8-12 years of relevant experience or a Master's degree with 6-10 years of experience.

Certified Pathologist Assistant

Company: Kaiser Permanente

Location: Renton, Washington

Posted Dec 04, 2024

The role involves assisting Anatomic Pathologists by grossing specimens and performing autopsies. Essential responsibilities include accurately grossing anatomic pathology specimens, cutting and mounting tissue for frozen section diagnosis, and ensuring cost-effective use of lab resources. The ideal candidate should have a Bachelor's degree, Pathologist's Assistant Certificate, and experience in anatomic pathology. Additional qualifications include a Masters degree or related field experience, and knowledge of all areas of anatomic pathology and regulatory requirements.

PMO Lead, Global Brand & Communications

Company: TikTok

Location: Washington, DC

Posted Dec 04, 2024

TikTok is seeking a strong operations leader to lead the global Project Management Office (PMO) for Global Brand & Communications. The PMO Lead will drive operational excellence, enhance project management capabilities, and ensure successful delivery of key projects. The ideal candidate should have proven experience in project management, cross-functional leadership, and a strong ability to align projects with business objectives in a fast-paced environment.

Help Desk Support Specialist

Company: Leidos

Location: Washington DC

Posted Dec 04, 2024

The National Security Sector of Leidos is offering a career opportunity for a Help Desk Support Specialist to work with the G2 Army MI Enterprise, providing IT repair maintenance operations logistics and engineering services. The position requires an active Top Secret SCI DoD security clearance and is based at the Pentagon. The role involves managing and supporting Incident Tickets, Service Requests, Change Requests, System Performance, and Identity Management Requests for both onsite and offsite personnel. The job requires a high school diploma or equivalent with 5+ years of related technical support experience, a working knowledge of computers, and currently possessing a DoD IAT Level II certification such as a Security+CE.

Chef Manager

Company: Sodexo

Location: Washington, DC

Posted Dec 04, 2024

Sodexo is seeking a Chef Manager for MedStar Washington Hospital Center in Washington DC. The role involves managing daily food production, ensuring Sodexo Culinary Standards, managing food costing and controls, developing menus, and managing inventory. The ideal candidate should have a strong culinary background, excellent leadership and communication skills, previous experience in high volume facilities, and knowledge of Sodexo Food Management System. Sodexo offers a comprehensive benefits package including medical, dental, vision care, 401(k) plan, paid time off, and career growth opportunities.

Temporary Administrative Tax Assistant

Company: WithumSmith+Brown

Location: Washington, DC

Posted Dec 04, 2024

Withum is a forward-thinking firm seeking a tax professional for the Winter 2025 busy season. The role involves processing tax returns, working in a fast-paced environment, and collaborating with the tax administrative team. Qualifications include a bachelor's degree, tax admin experience, tech savviness, and strong organizational skills. The compensation is $26.00 per hour with a competitive benefits package.

Strategic Growth Manager

Company: Compass

Location: Washington, DC

Posted Dec 04, 2024

Compass, a real estate company founded in 2012, is seeking a Strategic Growth Manager for a fully onsite role in Washington, DC. The SGM will drive net-new revenue by attracting top-producing agents to Compass, emphasizing the company's value proposition in technology, marketing, culture, and growth. This role involves direct sales to decision-makers, requiring strong interpersonal skills, self-starter attitude, excellent communication, and organizational abilities. The base pay range is $90,000-$110,000 annually, with potential bonuses and equity. Compass offers comprehensive benefits, including health insurance, retirement plans, and various leave options, fostering a collaborative and inclusive culture.

US Federal Government Account Executive - Defense & Intelligence

Company: Apple

Location: Washington, DC

Posted Dec 04, 2024

Apple is seeking a US Federal Government Account Executive to drive the adoption of the Apple ecosystem in their territory with industry and channel partners. The role involves understanding unique requirements of Federal customers, collaborating with Apple, customers, partners, and solutions providers, and developing account plans aligned with customer strategies. Minimum qualifications include 10+ years of consultative selling experience in business transformation solutions to US Federal Government Defense & Intelligence Agencies, strong collaboration and interpersonal skills, and excellent written and verbal communication skills. The base pay range for this role is between $134,100 and $201,700.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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