Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Recreation Assistant - Outdoor Guide

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Nov 12, 2024

This job posting is for a position in the Outdoor Recreation Division aboard NAS Whidbey Island, supporting the MWR department of Commander, Navy Installations Command (CNIC). The role involves guiding outdoor adventure program trips and adventures for service members, families, retirees, and civilian employees. Key requirements include a valid driver's license, CPR/First Aid Certification, ability to lift up to 75 pounds, and familiarity with outdoor recreation equipment. A Wilderness First Responder Certificate is desirable, and the candidate must possess leadership/instruction skills. The position does not have a specific education requirement, but resumes should demonstrate relevant experience and skills. The salary is dependent on experience and/or education, and the role may require a one-year probationary period.

Technical Writer

Company: Govini

Location: Washington DC

Posted Nov 12, 2024

Govini is seeking a Technical Writer to join their Strategy team to create compelling proposal submissions for competitive wins in the federal market. The ideal candidate has a strong understanding of the federal acquisition process and excellent communication skills.

Visual Information Specialist (Art Director)

Company: Other Agencies and Independent Organizations - National Gallery of Art

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 12, 2024

The Art Director position at the National Gallery of Art involves leading the visual identity of the brand, supervising staff, and managing visual design projects. The role requires a U.S. citizen with at least one year of experience in managing graphic design services. Applicants must submit a portfolio and may be asked for writing samples. The position involves brand management, design skills, and supervision abilities. Education in related fields like commercial art, fine arts, or industrial design is preferred. The role offers comprehensive federal benefits.

Deputy Assistant Inspector General for Investigations

Company: Department of Transportation - Office of Inspector General

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 12, 2024

The Office of Inspector General (OIG) of the U.S. Department of Transportation (DOT) aims to enhance efficiency, effectiveness, and prevent waste, fraud, and abuse. The Inspector General Act of 1978 grants OIG autonomy. OIG fulfills its mission through audit reports, evaluations, and management advisories. The role requires U.S. citizenship, top secret clearance, successful background investigation, medical examination, drug testing, and public financial disclosure. SES candidates must demonstrate executive-level experience in law enforcement and leading comprehensive investigative programs. They must also showcase leadership, results-driven, business acumen, coalition-building, and communication skills.

Senior Program Manager

Company: G2 Ops, Inc.

Location: Washington DC

Posted Nov 12, 2024

G2 Ops is seeking a Senior Program Manager with 10+ years of experience in program and project management. The company offers competitive pay, benefits, and a collaborative work environment. The role requires a strong ability to lead, organize, and drive program success.

Senior Director of Mission Success

Company: Dcode

Location: Washington DC

Posted Nov 12, 2024

Dcode is looking for a Senior Director of Mission Success to contribute to their fast-growing government consulting business. The role involves overseeing client engagements, building relationships with senior government leaders, and helping them foster an innovative culture. The company offers a competitive salary range of $140,000-$170,000 plus biannual bonuses.

VP, Capture

Company: Govini

Location: Washington DC

Posted Nov 12, 2024

Govini is a company that transforms Defense Acquisition with AI-enabled applications and best-in-class data. They are looking for a Director of Government Contracts to lead their Contracts and Capture teams and champion strategic and tactical initiatives.

Product Manager (Design Background)

Company: Dcode

Location: Washington DC

Posted Nov 12, 2024

Dcode is seeking a design-oriented Product Manager to lead the development of internal software tools. The role involves translating consulting processes into easy-to-use tools, working closely with the Client Success team, and driving the product roadmap.

FINANCIAL MANAGEMENT ANALYST

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 12, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. Requirements include US citizenship, federal employment suitability, direct deposit, E-Verify, and security clearance. The position may require travel and DAWIA certification. A year of specialized financial experience is needed. No education requirement, but veteran's preference does not apply.

Financial Analyst – Level II

Company: Redhorse

Location: Washington DC

Posted Nov 12, 2024

Redhorse Corporation is seeking a Financial Analyst Level II to support programs and projects at the Facilities Services Directorate. The job requires providing financial and budget management and analytical support to the Facilities Operations Services Division.

Sales Development Representative, Enterprise

Company: FiscalNote

Location: Washington DC

Posted Nov 12, 2024

FiscalNote is seeking an Enterprise Sales Development Representative to join their dynamic SDR team. The role involves prospecting and connecting with key executives, developing leads, and laying the foundations for sales success. The company offers a competitive salary, benefits, and a collaborative work environment.

Director of Client Success

Company: Dcode

Location: Washington DC

Posted Nov 12, 2024

Dcode is looking for a Director of Client Success to oversee their Army account, focusing on helping the Army adopt cutting-edge technology and operationalize innovation. The role requires strong people management skills, a keen ability to listen to clients, and a strong understanding of contracting and government finance.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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