Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Medical Assistant-Urgent Care-Part Time-Olympia

Company: Kaiser Permanente

Location: Olympia, Washington

Posted Nov 05, 2024

Kaiser Permanente Washington is expanding and seeks exceptional team members, particularly Medical Assistants, to deliver high-quality, affordable healthcare. The role involves collecting patient data, determining visit purposes, recording vital signs, and contributing to care plans. MAs will work with a world-class team, ensuring a positive work environment. Essential responsibilities include patient communication, coordination of care, and adherence to safety and infection control standards. Basic qualifications include a high school diploma, completion of an accredited medical assistant program, and relevant certifications.

RN Hybrid Nurse Navigator Role for the Total Joint Replacement Program Fulltime Capitol Hill Seattle

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 05, 2024

The job description outlines a Hybrid Nurse Navigator role for the Total Joint Replacement Program. The role involves providing comprehensive nursing care to patients, adhering to Kaiser Foundation Health Plan of Washington's standards and policies. The nurse will coordinate and facilitate healthcare services, collaborate with the healthcare team, and oversee patient assessment and care plan formulation. Essential responsibilities include ongoing patient assessment, developing care plans, providing telephone consultations, and ongoing evaluation of patient response to care. The nurse will also demonstrate understanding of age-specific patient populations, collaborate with other healthcare team members, and ensure a safe environment adhering to KFHPW standards. Basic qualifications include an Associates degree in Nursing, a Registered Nurse license (Washington) or Compact License, and Basic Life Support certification. Preferred qualifications include ambulatory care nursing experience, primary nursing or case management experience, and a BSN degree.

Advanced Urgent Care RN - (36 hours Bellevue) 7p-7:30a

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Nov 05, 2024

The company has recently negotiated new wages, offering up to 15% increases. This includes a $2.00/hour Acute Care Premium and Location Premium for onsite work at Bellevue Medical Center and Capitol Hill Campus. The job involves providing nursing care to patients in a fast-paced, high-acuity environment, requiring critical thinking and clinical judgement. Responsibilities include ongoing assessment, development of care plans, and collaboration with the healthcare team. The RN will also communicate effectively with patients and families, and participate in educational programs related to age-specific patient populations.

Radiologic Technologist - 40 Hrs - 10K SOB - Seattle

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 05, 2024

The job posting is for a Radiology position that offers competitive wages, a position premium of $6 per hour, and a $10,000 sign-on bonus. The role involves providing Radiology services to patients, ensuring patient safety, and maintaining high-quality imaging. Responsibilities include preparing Radiology rooms, developing images, maintaining equipment, and ensuring diagnostic accuracy. The ideal candidate should have strong communication skills, adhere to radiation safety practices, and demonstrate a commitment to excellent customer service.

Management Consultant

Company: Prestige Development Group

Location: Washington DC

Posted Nov 05, 2024

The job posting is seeking a skilled LogisticsMission Support Specialist Business Analyst with experience in organizational management, stakeholder engagement, and strategy development. The role involves developing and executing key deliverables for government clients, particularly focused on Facility Condition Assessments and related services.

General Gastroenterology and Advanced Endoscopy Opportunity in the Pacific Northwest

Company: RosmanSearch

Location: Walla Walla, Washington

Posted Nov 05, 2024

A five-star rated medical center in Walla Walla, Washington is expanding its gastroenterology team. The position offers a busy practice, a 4-day work week, and a healthy work-life balance. The city is renowned for its picturesque landscape, vineyards, and small-town charm, with a vibrant downtown area and historic buildings.

Assistant General Counsel

Company: Bill and Melinda Gates Foundation

Location: Washington DC

Posted Nov 05, 2024

The Gates Foundation is a nonprofit organization that aims to fight poverty, disease, and inequity around the world. The organization is committed to creating an environment for its employees to thrive and provides an exceptional benefits package. The foundation is seeking an Assistant General Counsel to provide legal advice and support its activities and operations globally.

Social Worker (MSW), Urgent Care: F/T days - Silverdale

Company: Kaiser Permanente

Location: Silverdale, Washington

Posted Nov 05, 2024

The Urgent Care Social Worker role involves providing comprehensive clinical social work services in primary care or home health settings. This includes evaluating patients' psychosocial assets and deficits, coordinating care plans, and offering short-term counseling and teaching. The role also entails acting as a clinical resource for Urgent Care teams, identifying and addressing patients' mental health and substance use needs. Essential responsibilities include conducting psychosocial assessments, advocacy, linkage, referral, group work, case coordination, and long-term care planning. The role requires excellent communication skills, experience in social work, and a relevant license. Preferred qualifications include care coordination experience, knowledge of social case management, and familiarity with electronic charting.

Primary Care Physician

Company: CommonSpirit Health

Location: Burien, Washington

Posted Nov 05, 2024

Virginia Mason Franciscan Health, formed by the merger of Virginia Mason and CHI Franciscan Health, is seeking a Primary Care Internal Medicine Physician for a 0.8 FTE position in Burien, near Seattle. The role offers competitive compensation, comprehensive benefits including health, dental, vision, malpractice coverage, CME, personal time off, and a 401(k) retirement plan with employer match. Relocation Assistance and Starting Bonus are available. Qualifications include a Medical Degree, Board Certification/Board Eligible (ABIM), Washington State Medical License, and DEA in good standing with no restrictions. Stable work history with excellent clinical outcomes is required.

Emergency Services Technician (Nights/Capitol Hill)

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 05, 2024

The job description outlines a role that assists nursing staff in patient care, adhering to established standards and documenting care in electronic medical records. Essential responsibilities include performing designated duties related to patient care, maintaining supplies, and demonstrating knowledge of sterile and isolation techniques. The role requires strong communication skills and basic computer skills. Preferred qualifications include two years of clinical experience, a Medical Assistant-Certified credential, and EMT training.

CT Technologist - 36 Hrs - 3/12's - Bellevue - 10K SOB

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Nov 05, 2024

The company has recently implemented a wage increase of up to 9%. The job involves providing CT and Diagnostic X-ray imaging services, ensuring patient safety, and maintaining high-quality testing. Responsibilities include preparing rooms, operating equipment, and processing images. The role requires professional judgment, adherence to medical ethics, and knowledge of growth and development principles. Essential duties involve diagnostic testing, customer service, and maintaining patient and employee safety. The employee must also ensure accurate patient information entry into the departmental computer system and adhere to regulatory policies.

Senior Systems Software Developer - 100% Remote (REF1566P)

Company: Citizant

Location: Washington DC

Posted Nov 05, 2024

Citizant is a leading provider of professional IT services to the US government, seeking a highly skilled Senior Systems Software Developer with experience in developing and implementing advanced software systems.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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