Excellent Customer Service Skills Jobs in Washington DC

99,264 open positions · Updated daily

Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Technology Partner Specialist- DC Market

Company: IBM

Location: US Washington

Posted Oct 29, 2024

The role of a Technology Partner Specialist at IBM involves working with clients to craft solutions to their complex technology challenges. The job requires a consultative approach, deep technical expertise, and the ability to lead and collaborate with others. The company offers excellent onboarding, a learning culture, and ongoing development opportunities.

Legal E-Billing Coordinator

Company: Gucci

Location: Washington DC

Posted Oct 26, 2024

GEICO is seeking a highly organized and detail-oriented Legal eBilling Coordinator to support attorneys and the legal department's External Engagements Team. The ideal candidate will have strong technical, analytical, and project management skills, and be able to work in a fast-paced environment.

Associate Research Analyst

Company: Prestige Development Group

Location: Washington DC

Posted Oct 26, 2024

The job posting is for an Associate Research Analyst position at the Office of Planning, Research and Evaluation (OPRE) in the US Department of Health and Human Services. The role involves managing research activities, assisting with cross-divisional and cross-agency work, and providing research dissemination and operational support to project teams and committees.

Proposal Director

Company: Procon Consulting

Location: Washington DC

Posted Oct 26, 2024

Procon Consulting is seeking a Proposal Director to lead proposal teams and submit winning proposals to the federal government. The ideal candidate has a proven track record of leading proposal teams and has experience in the AEC industry.

Communications Specialist

Company: Prestige Development Group

Location: Washington DC

Posted Oct 26, 2024

The job posting is seeking an experienced Communications Specialist to assist the US Customs and Border Protection CBP Office of Field Operations OFO with integrated strategic planning support. The role involves drafting and editing communication materials, coordinating with internal teams, and monitoring the effectiveness of communication efforts.

Partner Sales Manager

Company: Nasuni

Location: Washington DC

Posted Oct 29, 2024

The job posting is for a Partner Sales Manager role at Nasuni, a leading hybrid cloud storage solution company. The role requires experience in enterprise software sales, recruiting, and selling to and through global system integrators, national value-added resellers, and regional system integrators. The company offers comprehensive benefits packages, including paid time off, incentive stock options, and flexible remote work policy.

Network Engineer

Company: Walker & Dunlop

Location: Washington DC

Posted Oct 26, 2024

The job posting is for a Network Engineer position at Walker & Dunlop, a company that provides capital to the commercial real estate industry. The company is committed to creating meaningful social, environmental, and economic change in its communities. The job requires technical knowledge and experience in monitoring, security, and maintenance of an enterprise network environment.

Marketing & Communications Coordinator

Company: Sunwater Capital

Location: Washington DC

Posted Oct 26, 2024

The Sunwater Institute is a nonprofit think tank looking for a Marketing and Communications Coordinator to create content and engage target audiences. The ideal candidate has experience in Congress and government relations, and the salary range is between $65,000 and $75,000 per year.

Lead Power Platform / Power Pages Developer

Company: Procentrix

Location: Washington DC

Posted Oct 29, 2024

The job description is for a Lead Power Platform Developer position at Procentrix, a company that offers professional services and innovative solutions. The role requires experience in architecting and delivering solutions in the Microsoft Power Platform, as well as strong communication skills.

Proposal Manager

Company: Red Carrot

Location: Washington DC

Posted Oct 28, 2024

The job posting is seeking an experienced Proposal Manager to join the business development team. The role involves managing proposal efforts, developing and delivering winning proposals, and collaborating with business development and operational personnel.

Senior Data Scientist

Company: Resonate

Location: Washington DC

Posted Oct 26, 2024

Resonates Data Science team is on a mission to push the boundaries of AI-driven consumer insights, delivering best-in-class, privacy-conscious, and scalable predictions. They are seeking a Senior Data Scientist who combines deep expertise with a passion for learning, teaching, and delivering transformative products.

Account Executive - Northwest Territory

Company: Azul

Location: Washington DC

Posted Oct 28, 2024

Azul is offering an exciting opportunity for experienced software sales executives to join their dynamic and growing sales team. The role involves cultivating relationships with clients, prospecting new opportunities, and consistently closing business. The company offers comprehensive compensation and healthcare packages, equity program, and work-life balance.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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