Excellent Customer Service Skills Jobs in Washington DC

99,264 open positions · Updated daily

Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Senior Account Executive, Media & Advertising Solutions

Company: Pure Integration

Location: Washington DC

Posted Oct 26, 2024

pureIntegration is a technology consulting firm looking for a Senior Account Executive Media & Entertainment to join their Sales team. The role demands a proactive leader with a robust track record of enterprise sales in professional services and solutions.

DEED Laboratory Support - Technical Specialist III/IV - Electronics

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 26, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a range of benefits and opportunities for growth and development.

Principal Site Reliability Engineer

Company: ScienceLogic

Location: Washington DC

Posted Oct 25, 2024

ScienceLogic is looking for a Principal Site Reliability Engineer to join their team. The company is going through a product transformation and is looking for someone with experience in building cloud technologies in a secure manner. The role involves enhancing the company's SaaS infrastructure security protocols, collaborating with the organization to design and operationalize SaaS services, and leading design reviews and buildout of secure systems.

Lead Data Analyst

Company: CareJourney

Location: Washington DC

Posted Oct 25, 2024

CareJourneys mission is to empower individuals and organizations with open clinically-relevant analytics and insights. They are a fast-growing startup looking for driven professionals to join their team. The company offers competitive benefits and a fun and exciting environment.

Senior FP&A Analyst (TX or DC) (R2974)

Company: Shield AI

Location: Washington DC

Posted Oct 26, 2024

Shield AI is a venture-backed defense technology company that is building intelligent systems to protect service members and civilians. The company is looking for a Senior FP&A Analyst to play a critical role in budgeting, forecasting, and financial reporting.

State and Local Tax Consultant

Company: MassMutual

Location: Washington DC

Posted Oct 26, 2024

MassMutual is seeking a State and Local Tax Analyst to join their Corporate Tax Department in Boston or Springfield, MA. The role involves reducing tax risks, providing high-quality tax advice, and satisfying compliance requirements. The ideal candidate will have a Bachelor's degree in Accounting or Finance, 1+ years of state tax experience, and a strong working knowledge of state and local taxation.

Customer Success Manager - SLED

Company: Cloudflare

Location: Washington DC

Posted Oct 26, 2024

Cloudflare is seeking a dynamic and experienced Customer Success Manager to join their growing US Public Sector team. The role involves developing and nurturing relationships with customers, driving mutual growth and success, and ensuring customers are empowered to succeed with Cloudflare's solutions.

Senior Software Architect for Modeling and Simulation

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 26, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. They are committed to providing an inclusive and diverse workplace and offer a competitive compensation package.

Public Sector Account Executive

Company: Strider

Location: Washington DC

Posted Oct 26, 2024

Strider Technologies is a mission-driven company that empowers organizations to secure and advance their technology and innovation. The company is looking for a Public Sector Account Executive to establish and expand relationships within the US Government and broader public sector.

Counsel - Chevy Chase, MD (HYBRID)

Company: Gucci

Location: Washington DC

Posted Oct 26, 2024

GEICO is seeking a highly skilled motivated and detail-oriented individual to serve as Senior Counsel Corporate in the Legal Operations Commercial amp Corporate Law Division of its Legal Department. The role provides corporate law legal advice to cross-functional stakeholders and senior leaders, and requires a Juris Doctor JD degree from an accredited law school and admission to practice law in at least one US jurisdiction.

US Field Strategist - SLED

Company: Palo Alto Networks

Location: Washington DC

Posted Oct 26, 2024

Palo Alto Networks is a company that values innovation, disruption, and cybersecurity. They are looking for a Field Strategist to join their team and help shape the future of cybersecurity. The role involves working with customers, building relationships, and providing expert content to drive demand for repeatable sales plays.

Audit Specialist

Company: UMB Banks

Location: Washington DC

Posted Oct 26, 2024

The text describes the Alternative Investments Team and the Audit team at UMB, highlighting their services, team dynamics, and benefits. It also mentions the role of an Audit Specialist and the company's commitment to inclusion and diversity.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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