Excellent Customer Service Skills Jobs in Washington DC

99,264 open positions · Updated daily

Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

AWS DevOps Cloud Engineer (Top Secret Clearance)

Company: IBM

Location: US Washington

Posted Oct 21, 2024

The text describes a career opportunity in IBM Consulting, highlighting the importance of long-term relationships, collaboration, and innovation. The role requires technical expertise in DevOps engineering, AWS services, and scripting languages. The company culture emphasizes curiosity, knowledge, and career growth.

GWAC COE Program Manager Federal Consulting

Company: IBM

Location: US Washington

Posted Oct 22, 2024

The job posting is for a Program Manager at IBM's GWAC Center of Excellence, requiring 10+ years of experience in sales, account management, and delivery. The role involves managing a portfolio of government acquisition vehicles and requires strong communication and presentation skills.

Coalitions Communications Advisor

Company: Democratic National Committee

Location: Washington DC

Posted Oct 22, 2024

The Coalitions Communications Advisor role involves developing and executing proactive coalitions media outreach strategies, building relationships with media outlets, and managing a team. The position requires dedication to Democratic values, experience in press, and excellent writing and research skills.

Freelance Senior Designer

Company: CLYDE (clyde.us)

Location: Washington DC

Posted Oct 21, 2024

CLYDE is an impact agency seeking a talented and experienced Freelance Senior Designer to work with their creative team. The role involves leading design projects, collaborating with cross-functional teams, and developing design concepts. The agency values creativity, collaboration, and respect, and is committed to making a positive impact.

SMB Account Executive, Pavillio

Company: HHAeXchange

Location: Washington DC

Posted Oct 22, 2024

Cashé Software is a leading technology partner for Home and Community-Based Service providers, offering end-to-end solutions to automate operations, ensure compliance, and achieve high standards of care. The company has been acquired by HHAeXchange, a leading provider of homecare software, and is looking for an Account Executive to sell Pavillio Software solutions to homecare agencies.

Java Developer & Automation Tester

Company: IBM

Location: US Washington

Posted Oct 22, 2024

The text describes a career opportunity in IBM Consulting, highlighting the importance of long-term relationships, collaboration, and innovation. The role involves working with clients across multiple industries, improving their hybrid cloud and AI journey, and making meaningful change. The company culture emphasizes evolution, empathy, and career growth.

Freelance Junior Designer

Company: CLYDE (clyde.us)

Location: Washington DC

Posted Oct 21, 2024

CLYDE is an impact agency seeking a creative and enthusiastic Freelance Junior Designer to work with their dynamic creative team. The role involves developing visually compelling designs, collaborating with team members, and staying up-to-date with industry trends.

Public Sector Account Executive

Company: TaxBit

Location: Washington DC

Posted Oct 22, 2024

TaxBit is a company that provides a software-as-a-service platform for tax reporting and accounting for digital assets. They are backed by leading Silicon Valley VCs and have teams located in several cities. The company is looking for a Public Sector Account Executive to drive revenue growth and build relationships with government organizations.

Java Developer (Top Secret Clearance)

Company: IBM

Location: US Washington

Posted Oct 21, 2024

The role in IBM Consulting involves working with clients across the globe to improve their hybrid cloud and AI journey. The company values curiosity, constant learning, and creative problem-solving. The role requires extensive experience in cloud-based solutions, agile development, and working with multiple security domains.

Data Requirements Manager (TS/SCI)

Company: IBM

Location: US Washington

Posted Oct 21, 2024

The job description highlights the importance of long-term relationships, collaboration, and innovation in IBM Consulting. The role involves working with clients to improve their hybrid cloud and AI journey, and requires skills in data mapping, transformation, and governance.

Senior Capture Manager

Company: Astor & Sanders Corp

Location: Washington DC

Posted Oct 22, 2024

Astor amp Sanders Corporation is seeking a Senior Capture Manager to develop and implement capture strategies to secure new federal government opportunities. The role requires 8+ years of experience in capture management, proposal development, and client engagement, with a proven track record of winning federal contracts and establishing strong client relationships.

Technical Project Manager

Company: Center for Applied Linguistics

Location: Washington DC

Posted Oct 22, 2024

The job description is for a Technical Project Manager WCAG Compliance at the Center for Applied Linguistics. The job involves managing the remediation of internet-based English language proficiency assessments to bring them into compliance with WCAG Web Content Accessibility Guidelines requirements. The job requires expertise in software development, project management, and maintaining bug tracking systems.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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