Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

SecDevOps Technical Lead

Company: Leidos

Location: Washington, DC

Posted Oct 09, 2024

Leidos National Security Sector is seeking an experienced SecDevOps Lead to lead a diverse team of technical staff. The role involves ensuring continuous operation, maintenance, and security of an Intelligence Community customer's intelligence discovery website and application suite. Key responsibilities include enhancing and maintaining the CI/CD pipeline, automating infrastructure management, performing database administration, and developing scripts for automation. The candidate will also focus on leadership, information security, software development, tiered IT support, and maintaining government authority to operate (ATO) for critical platforms. The position demands a hands-on approach and collaboration with government leads and stakeholders.

Expert Partner & Associate Director, Large Capital Project Management

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Oct 09, 2024

Boston Consulting Group (BCG) is seeking an experienced Partner or Associate Director for Large Capital Project Management (LCPM). The ideal candidate will have at least 15 years of experience in managing infrastructure projects, such as airport expansions, rail, road, or tunnel projects. They should possess a deep understanding of project delivery aspects, including delivery strategy, contracting strategy, value engineering, procurement de-risking, and construction excellence. The role involves leading client teams, contributing to case teams, supporting business development, and developing intellectual property. BCG offers competitive compensation, benefits including zero-premium medical, dental, and vision coverage, retirement contributions, and generous paid time off.

Sr Medical Science Liaison, Rare Disease - Mid-Atlantic Region

Company: Biogen

Location: Washington, DC

Posted Oct 09, 2024

The Medical Science Liaison (MSL) role at Biogen involves engaging with Key Medical Experts (KMEs) and healthcare professionals (HCPs) to inform medical practice and improve patient outcomes. The role requires a deep understanding of clinical and scientific narratives for Biogen's therapies. The successful candidate must reside within the Mid-Atlantic territory, covering North Carolina, Virginia, West Virginia, DC area, and Maryland. The MSL should build strategic relationships with internal and external stakeholders, deliver against medical excellence performance goals, and capture medical insights using Veeva. The ideal candidate has an advanced scientific or clinical degree, MSL experience, and strong communication, digital, and accountability skills. Clinical experience in rare diseases like Amyotrophic lateral sclerosis, Friedreich's ataxia, and Spinal muscular atrophy is preferred.

Endpoint Engineer

Company: Skyepoint Decisions

Location: Washington, DC

Posted Oct 09, 2024

SkyePoint Decisions, a leading Cybersecurity Architecture and Engineering firm based in Dulles, Virginia, is seeking an Endpoint Engineer. The role involves providing Tier 3 engineering support to Microsoft's cloud-based Intune endpoint management system, managing policy, app, and device configuration, and responding to complex incidents. The ideal candidate should have a Bachelor's degree in computer science or related field, 3+ years of experience in end-point management systems, an active Secret clearance, and U.S. citizenship. SkyePoint offers competitive compensation, benefits including health insurance, 401k matching, and a flexible work environment.

Mid-level C++ Developer

Company: CGI

Location: Washington, DC

Posted Oct 09, 2024

CGI is seeking a Mid-Level C++ Developer to join their dynamic team. The successful candidate will collaborate with the product team to create client-specific enhancements and improvements to their cutting-edge application. The role requires a BS in computer science or a related field, 4+ years of C++ experience, and 3+ years of Java experience. The position offers a competitive compensation range of $61,000.00 - $150,200.00, along with comprehensive benefits. CGI values ownership, teamwork, respect, and belonging, and offers opportunities for career growth and skill development.

Culinary Supervisor - Capital One Arena

Company: Aramark

Location: Washington, DC

Posted Oct 09, 2024

Aramark is hiring full-time Food Service Supervisors to join their passionate Food Services Team. The role involves overseeing staff, collaborating with teammates, and ensuring food safety and quality. The hourly rate ranges from $20.50 to $20.50, with potential for additional compensation. Benefits include medical, dental, vision, and work/life resources. The job responsibilities include producing and maintaining work schedules, directing daily activities, and maintaining a sanitary department. The ideal candidate should be able to perform basic arithmetic, maintain emotional control under stress, and have strong organizational skills.

Management Analyst II - CIV

Company: CGI

Location: Washington, DC

Posted Oct 09, 2024

CGI is seeking a Management Analyst II for the FSO office in DC. The role involves administrative support, security access permissions, financial obligations, escorting deliveries, customer service, property and asset management, inventory planning, and property lifecycle management. Required qualifications include relevant work experience, customer service skills, US citizenship, and ability to obtain a DOJ MRPT clearance. CGI offers competitive benefits including a Share Purchase Plan, 401(k), Paid Time Off, and health benefits. The company values ownership, teamwork, respect, and belonging, and encourages career growth and skill development.

CW Cyber Information Systems Analyst IV

Company: TIAA

Location: Washington, DC

Posted Oct 09, 2024

This job posting is for a Non-Employee CW role as a CW-Information Systems Analyst IV at TIAA's office in Charlotte, NC. The role involves performing moderately complex business planning, support, and project-related duties. The successful candidate will have 5+ years of experience in back-end development and dev-ops, strong programming skills in JAVA & Python, and experience with container solutions, CI/CD tools, and AWS. The role requires collaboration with various IT teams and business partners to research, design, develop, test, and deploy marketing review applications and reporting metrics. The job involves approving system scope, overseeing changes to existing system logic, and creating procedures to solve complex problems. The role is located onsite but currently remote, with an anticipated term of 18 months, potentially extendable.

Sr. Sales Manager (Global Starlink Enterprise Sales) - North America

Company: SpaceX

Location: Washington, DC

Posted Oct 09, 2024

SpaceX, a company founded on the belief of human exploration of the stars, is currently hiring a Sr. Regional Sales Manager for Starlink Enterprise Sales in North America. The role involves meeting revenue targets, identifying and securing new enterprise customers, and working with cross-functional teams. The ideal candidate should have a strong sales track record, preferably in the satellite/telecommunications sector, and be willing to travel approximately 50% of the time. The compensation package includes a base salary, potential long-term incentives, and comprehensive benefits.

Draft Technician

Company: Coca-Cola

Location: Washington, DC

Posted Oct 09, 2024

The job posting is for a full-time position with a competitive hourly wage, monthly car allowance, and full benefits including medical, dental, vision, vacation pay, and a 401k with employer match. The role involves maintaining draft beer systems, checking beer temperature, pressure, and expiration dates, diagnosing and solving draft problems, and maintaining effective customer service. The position also offers career advancement opportunities after 6 months of employment.

Digital Project Leader/Principal, ERP

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Oct 09, 2024

Boston Consulting Group (BCG) is a leading global management consulting firm that specializes in business strategy, digital transformation, and organizational change. The firm, founded in 1963, pioneered business strategy and now helps clients with total transformation, including digital agendas and business transformation. BCG emphasizes blending digital and human capabilities, with diverse global teams delivering solutions through management consulting, technology, design, and corporate ventures. As a TDA Project Leader/Principal focused on ERP, you will lead a team advising clients on Enterprise Systems strategies, emphasizing next-generation ERP solutions for digital agendas and business transformation. Key responsibilities include transformation of technology functions, AI and innovation, and new ways of working. BCG values actionable insights, high standards, and continuous learning. The ideal candidate has 5+ years of digital experience, 3-5 years of consulting experience, and expertise in functional process areas, business cases, analytical thinking, and industry alignment. Strong relationship building, leadership, and communication skills are essential. BCG offers a comprehensive benefits package, including zero-premium health insurance, dental and vision coverage, retirement contributions, and paid time off.

Senior Manager, Marketing – KI Concerts: 2024-3207

Company: The Headfirst Companies

Location: Washington, DC

Posted Oct 09, 2024

Headfirst Companies is seeking a Senior Manager, Marketing for KI Concerts to enhance brand recognition and drive revenue growth. The ideal candidate will be a dynamic leader with 8+ years of B2B marketing experience, strong analytical and communication skills, and a passion for international travel. They will develop and implement marketing strategies, manage a team, and oversee external contractors. The role requires in-person work in Washington, D.C. with some domestic and international travel.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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