Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Senior Project Manager, Medicaid Network Value Based Solutions

Company: CVS Health

Location: Washington, DC

Posted Oct 09, 2024

CVS Health is seeking a project manager with extensive experience in health operations or similar disciplines. The role involves overseeing and managing complex projects in support of Government Programs Network team's process, operations, and strategy. The individual will ensure day-to-day project activities are on track and on time, and will work cross-functionally to keep leadership and impacted areas apprised of progress and risks. The role requires effective partnering within the network and other business areas, strong business acumen, and the ability to manage interpersonal sensitivities. The position offers a competitive pay range, comprehensive benefits, and opportunities for professional growth.

Retail Sales Associate (Part Time)

Company: Brilliant Earth

Location: Washington, DC

Posted Oct 09, 2024

Brilliant Earth is seeking a part-time Retail Sales Associate for their Washington D.C. showroom. The ideal candidate will guide customers through the sales process, both in-person and virtually, using deep product knowledge and sales strategies. They will manage a high volume of sales leads, provide a luxury customer experience, and enforce showroom policies. The role involves creating personalized experiences, conducting post-sale appointments, and reviewing customer feedback. The company offers competitive compensation, benefits, and opportunities for growth. The hiring process includes a phone call, an online exercise, and a video interview.

Service and Engagement Team Lead

Company: Target

Location: Washington, DC

Posted Oct 08, 2024

Target is offering a Service and Engagement Team Leader position with a competitive pay range of $26.00 - $44.20 per hour, based on various factors including labor markets, education, work experience, and certifications. The role involves leading a team of Guest Advocates and Front of Store Attendants, ensuring exceptional guest service, and managing daily/weekly workload to meet sales goals. Benefits include comprehensive health coverage, 401(k), employee discount, and various other perks. Target emphasizes a culture of diversity, equity, and inclusion, and provides opportunities for career growth and skill development.

Info Security Controls Sr Specialist

Company: Bank of America

Location: Washington, DC

Posted Oct 08, 2024

Bank of America is seeking an Info Security Controls Sr Specialist to join their Process and Metrics Excellence organization. The role involves leading the Cyber Control Oversight program, overseeing executive issue portfolios, facilitating issue to process alignments, and assisting with regulatory requests. The ideal candidate should have 8-10 years of related experience, strong risk and compliance background, and excellent analytical and critical thinking skills. The role is based in Denver, CO or Washington, DC, with a salary range of $130,000 - $176,900 annually.

Supply Chain Navy SME

Company: IBM

Location: US Washington

Posted Oct 08, 2024

The job description highlights the importance of long-term relationships, collaboration, and innovation in IBM Consulting. The role requires experience in supply chain management, business development, and leadership, with a focus on securing large-scale contracts and growing revenue.

Sales & Marketing Associate - Summer 2025 Start

Company: Bozzuto

Location: Washington, DC

Posted Oct 08, 2024

Bozzuto is a company that values community, inclusivity, and exceptional experiences. They are seeking a Sales & Marketing Associate for a summer 2024 start. The role involves converting leads into community tours, conducting personalized tours, building brand loyalty, and generating social media interest. The ideal candidate is customer-focused, has sales aptitude, excellent communication skills, and proficiency in social media. Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, tuition reimbursement, and a diverse range of employee resource groups.

Senior Software Engineer, Scala

Company: Disney

Location: Washington, DC

Posted Oct 08, 2024

Disney Entertainment & ESPN Technology is a dynamic organization that reimagines viewing experiences for beloved stories and transforms Disney's media business. They build and operate platforms used by millions daily, such as Disney+, Hulu, and ESPN+. The company values innovation, with a focus on providing exceptional video playback experiences and metadata. They are seeking a Senior Software Engineer with expertise in functional programming, RESTful services, and large-scale high-availability backend services. The role involves building high-performance systems, leading architecture discussions, and collaborating with cross-functional teams. The ideal candidate should have a strong understanding of computer science fundamentals, design patterns, and principles, as well as experience with public cloud providers and observability tools.

Cyber Threat Intelligence (CTI) Collections Manager

Company: Bank of America

Location: Washington, DC

Posted Oct 09, 2024

Bank of America is seeking a CTI Collections Manager to lead and execute the global collections strategy, focusing on Priority Intelligence Requirements (PIR), Strategic Intelligence Requirements (SIR), Requests for Information (RFI), and Vendor Management. The role involves managing processes, coordinating with other CTI functional teams, and drafting Standing and Sub Intelligence Requirements. The ideal candidate should have 5-7 years of experience in cyber threat intelligence, managing a team, and working in a 24x5 operational environment. Proficiency in utilizing current intelligence related automation, requirements based applications, tools, and databases is required. The role is eligible for an annual discretionary award and offers industry-leading benefits.

Justice Reporter

Company: The Washington Post

Location: Washington, DC

Posted Oct 09, 2024

The Washington Post is seeking an experienced journalist to cover the Department of Justice, FBI, and other federal law enforcement agencies. The ideal candidate should have a strong track record of source reporting, be a fast and polished writer with a deep understanding of criminal justice and national security. The role involves breaking news, delivering analysis, and executing enterprise stories. The position offers a competitive salary range of $137,300.00 - $228,900.00 along with comprehensive benefits.

Senior Standards Editor

Company: The Washington Post

Location: Washington, DC

Posted Oct 09, 2024

The Washington Post is seeking a highly experienced news leader for the role of Senior Standards Editor. The position involves maintaining the highest standards of fairness and integrity in journalism, working on complex stories, and managing two standards editors. The ideal candidate should have at least 15 years of professional journalism experience, excellent news judgment, and mastery of Post ethics and standards. The role is based in the Washington newsroom with a salary range of $202,700 - $376,500. The Post values diversity and offers comprehensive benefits.

Sr. Cloud Security Controls Enablement Specialist

Company: Bank of America

Location: Washington, DC

Posted Oct 09, 2024

Bank of America is seeking a Cloud Security Controls Enablement Specialist to design, implement, and manage security controls across multi-cloud environments, with a focus on Azure and AWS platforms. The role involves leading secure cloud architecture design, developing security architectures, evaluating new cloud security technologies, and ensuring compliance with industry standards. The ideal candidate should have a strong understanding of cloud security principles, extensive knowledge of security tools and technologies, and experience with cloud and containerized technologies. The position offers a competitive salary range of USD 130,000.00 - 176,900.00 per year and is eligible for benefits and discretionary incentives.

Campus - Accounting Program Intern (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 09, 2024

Fannie Mae is offering a 10-week paid internship program starting June 2025, with a set hourly rate of $33.00/hour. The intern will have the opportunity to support finance functions in accounting, reporting, controls, SOX/FORM, tax, and product support. The intern will execute accounting and financial operations processes, analyze accounting results, gather and maintain financial information, perform analytics and reporting, and interact with finance and key business partners. Minimum qualifications include authorization to work in the U.S., academic achievement (preferred GPA of 3.0 or above), accounting major or minor in Bachelor's and/or Master's degree, and strong analytical background. Preferred qualifications include being a rising senior enrolled in a bachelor's degree program (2026 graduation date) or graduating seniors planning to enter 5th year Master's/CPA program, demonstrated leadership capabilities, self-starter, strong business acumen, results-focused, superior communication skills, and fluency and aptitude with technology applications.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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