Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

EVP, Corporate Communications

Company: Golin

Location: Washington DC

Posted Oct 05, 2024

Golin is seeking a strategic and growth-minded agency leader to lead a dynamic team and drive agency growth. The ideal candidate has a proven track record of success, excellent communication skills, and experience advising senior-level clients.

Underwriting Consultant

Company: MassMutual

Location: Washington DC

Posted Oct 05, 2024

The job posting is for an Underwriting Consultant position on MassMutual's Accelerated Underwriting Team. The team is dynamic and inclusive, and the role involves making fluidless underwriting decisions. The job requires a blend of analytical thinking, adaptability, and collaboration. The company offers a range of benefits, including regular meetings, mentorship opportunities, and access to learning content.

Retention Specialist

Company: The Washington Post

Location: Washington, DC

Posted Oct 05, 2024

The Washington Post is hiring a Retention Specialist to enhance subscriber retention through strategies that improve customer experiences and maximize retention. The role involves collaborating with product and Retention Manager teams to test and optimize onsite flows, create proactive retention campaigns, and implement engagement strategies. The ideal candidate should have 2+ years of digital marketing experience, strong project management skills, and technical aptitude with multiple marketing tools. The Post offers comprehensive benefits and a competitive salary range of $64,300.00 - $96,500.00 USD Annual.

Retail Assistant Manager

Company: Brilliant Earth

Location: Washington DC

Posted Oct 05, 2024

Brilliant Earth is seeking a Retail Assistant Manager for their Fairfax location. The ideal candidate will have experience managing people in retail or direct-to-consumer sales, and will be responsible for building and mentoring a team of customer experience assistants. The role involves creating personalized experiences for customers, responding to inquiries, and conducting in-person appointments. The company offers competitive compensation, benefits, and opportunities for growth.

Systems Engineer SharePoint Admin

Company: DYOPATH

Location: Washington DC

Posted Oct 05, 2024

DYOPATH is a leading Managed Service Provider that empowers organizations by delivering trusted IT solutions. They value their team, culture, and customer service, and are committed to a work environment free of discrimination. They are currently hiring a Systems Engineer/SharePoint Admin in Washington DC.

Analytic Tradecraft SME (All Source Intelligence)

Company: Amentum

Location: Washington DC

Posted Oct 05, 2024

CENTRA Technology Inc is looking for a TSSCIcleared Analytic Tradecraft SME to support US Government Customer. The SME will provide mentorship and analytic tradecraft improvement services to DHS Office of Intelligence and Analysis personnel.

Intelligence Analyst (FMV)

Company: BAE Systems

Location: Washington DC

Posted Oct 05, 2024

BAE Systems is a leading company in the intelligence industry, offering exciting career opportunities with a focus on Full Motion Video (FMV) exploitation. The company provides a unique training program, rapid advancement potential, and a range of benefits. Employees can work on a rotating shift schedule and are expected to have strong analytical and writing skills.

Hidden Gem in a Mid-Atlantic Location / Quality-of-Life Radiology Opportunity Regions Leading Not-For-Profit Healthcare System

Company: Pacific Companies

Location: Washington, District of Columbia

Posted Oct 05, 2024

This job posting is for a radiologist position with a professional practice that offers multiple modality options, including 100% breast imaging, body imaging, neuro, and MSK and neuro. The practice is an exclusive provider to an integrated NFP healthcare system, focusing on quality of care rather than RVUs. The position offers a robust practice with full system support, a guaranteed perpetual salary, quality bonus, sign-on, retention, and an exceptional benefits package. The community aspect highlights the diverse culture, cultural amenities, major sports, museums, theatre, history, and nearby suburbs with some of the highest-rated schools in the country. The location is near multiple metro areas, Annapolis, Alexandria, Baltimore, Leonardtown, and within 3.5-4 hours of Philadelphia and New York City. It also offers fine dining, luxury shopping options, and three international airports within 60 minutes.

Human Resources Generalist (Corp181)

Company: Research Innovations Inc.

Location: Washington DC

Posted Oct 05, 2024

RII is a company that values diversity, innovation, and employee well-being. They are looking for a Human Resources Generalist to join their team, who will be responsible for various HR functions, including employee engagement, talent management, and compliance. The company offers comprehensive benefits, flexible work schedules, and a positive work environment.

Network Administrator

Company: Leidos

Location: Washington, DC

Posted Oct 05, 2024

The Department of Homeland Security (DHS) is seeking a Network Administrator to maintain and evolve the Homeland Secure Data Network (HSDN) and Classified Local Area Network (C-LAN). The ideal candidate should have a background in Cisco networking, preferably with Juniper experience. Key responsibilities include supporting DHS Classified IT infrastructure, resolving networking events, and providing remote and on-site maintenance. The role requires strong communication skills and the ability to work in a diverse, dynamic environment. A Bachelor's degree with 4-8 years of relevant experience or a Master's degree with 2-6 years of experience is required. Preferred qualifications include Cisco Certified Network Associate (CCNA), Windows Desktop Support experience, and DHS or government contract experience.

Staff Nurse - Urgent Care/Med Surg Tele Float (Per Diem Bellevue/Capitol Hill) - Night Shift

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Oct 05, 2024

The job involves providing nursing care to patients on an on-call basis, adhering to Kaiser Foundation Health Plan of Washington ambulatory Nursing Care Standards and policies. The Registered Nurse is an integral member of the Health Care team, overseeing and participating in patient assessment and the formulation and implementation of the care plan. Essential responsibilities include ongoing assessment of patients' nursing care needs, developing a written plan of care, and providing nursing interventions safely and competently. The nurse also collaborates with other health care team members, communicates effectively with patients and their families, and participates in educational programs related to age-specific patient populations. Basic qualifications include an Associates degree in Nursing, a Registered Nurse License (Washington) or Compact License, and Basic Life Support certification. Preferred qualifications include ambulatory care nursing experience, primary nursing or case-management experience, and a Bachelor of Science in Nursing (BSN).

Federal Account Manager

Company: Optiv

Location: Washington DC

Posted Oct 05, 2024

The job posting is for a Federal Client Manager position at Optiv + ClearShark, requiring 7+ years of experience in solution and services-based sales within an Information Technology environment, with a strong business orientation and entrepreneurial mindset. The ideal candidate will build a substantial sales pipeline, establish strong relationships with technology partners and field sales representatives, and maintain internal communications with the OptivClearShark team.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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