Excellent Customer Service Skills Jobs in Washington DC

99,264 open positions · Updated daily

Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Underwriting Consultant (Technology)

Company: CNA

Location: Washington DC

Posted Oct 04, 2024

The job description is for an Underwriter position at CNA, a company that offers a clear vision for career growth, leadership, and a culture that values employee abilities. The role involves using technical skills to provide insurance solutions, managing a portfolio, and building relationships with producers.

Senior Corporate Counsel, Employment Law - Chevy Chase, MD (HYBRID)

Company: GEICO

Location: Washington DC

Posted Oct 04, 2024

GEICO is seeking an experienced employment lawyer to join its inhouse Legal department. The role will provide legal advice and counsel on a broad range of employment law matters, including hiring process, compensation, employee relations, and more.

Navy HR and Pay systems SME #24317

Company: Aeyon

Location: Washington DC

Posted Oct 04, 2024

The job description is for a candidate to support the delivery of a single integrated personnel and pay system for the Department of the Navy. The candidate should have knowledge of Navy manpower systems data and processes, and experience in implementing business solutions in support of digital transformation initiatives. The duties include defining procedures, developing performance objectives, and having a secret clearance.

Senior Director, Global News and Journalism Business Information Security Office

Company: Warner Bros. Discovery

Location: Washington DC

Posted Oct 04, 2024

The text describes a job opportunity at Warner Bros Discovery, highlighting the company's commitment to diversity, inclusion, and employee well-being. The role involves leading the global news and journalism business information security office, ensuring the security of technical and digital operations, and promoting a culture of security awareness and accountability.

Info Security Controls Specialist

Company: Bank of America

Location: Washington, DC

Posted Oct 04, 2024

Bank of America is seeking an Info Security Controls Specialist for their Process Excellence organization. The role involves process analysis, improvement, and governance, contributing to the organization's strategic direction and cultural shift towards operational excellence. The ideal candidate will have prior experience in information security, strong analytical skills, and the ability to work in a global environment. The position offers a competitive salary range of $76,500.00 - $136,400.00 per year, along with benefits and potential discretionary incentives.

Software Developer

Company: Crown Consulting, Inc.

Location: Washington DC

Posted Oct 04, 2024

Crown is looking for a Software Developer to support a Government client in the implementation of the Electronic Information Display System EIDS. The job requires expertise in integrating GlusterFS, container development using Docker, and experience with various technologies such as Angular, Java, and Postgres SQL. The company offers great benefits and is committed to hiring and retaining a diverse workforce.

Security Software Engineer II (Blue Team)

Company: SpaceX

Location: Washington DC

Posted Oct 04, 2024

SpaceX is hiring a security engineer to join the security engineering team to help protect and drive the SpaceX mission. The role will focus on building innovative security solutions to protect against threats to our rockets, spacecraft, and global satellite internet constellation Starlink.

Site Manager - Office Services

Company: Epiq

Location: Washington DC

Posted Oct 04, 2024

The job description is for a Site Manager position at Epiq, a company that values its employees and provides opportunities for growth and development. The role involves overseeing daily operations, providing excellent client service, and recruiting and training employees.

Senior Analyst - Software Supply Chain Specialist

Company: Exiger

Location: Washington DC

Posted Oct 04, 2024

Exiger Government Solutions is seeking a Senior Software Supply Chain Analyst to support the development and implementation of a cyber supply chain risk and Software Bills of Materials SBOM program. The role involves analyzing software products and their risks, preparing comprehensive reports, and identifying processes suitable for automation.

Senior Data Analyst II

Company: BlueLabs Analytics

Location: Washington DC

Posted Oct 04, 2024

BlueLabs is a leading provider of analytics services and technology dedicated to helping partners do the most good with their data. The company has worked with over 400 organizations and has developed innovative tools in analytics, media optimization, reporting, and influencer outreach.

Software Engineer

Company: CGI

Location: Washington, DC

Posted Oct 04, 2024

CGI Federal is seeking a Software Engineer with active Top-Secret clearance for a project in Washington, DC or Huntsville, AL. The role involves working in an agile environment, collaborating with scrum teams, understanding requirements, conducting unit testing, deploying code, and engaging with clients. The ideal candidate should have a Bachelor's degree in software development, Agile/Scrum methodologies, and 3-5 years of software engineering experience. Proficiency in Python is a plus. CGI offers competitive compensation, comprehensive insurance, 401(k) matching, paid time off, and more. US Citizenship is required.

Platform Systems Engineering Manager

Company: NIH-NCBI

Location: Washington DC

Posted Oct 04, 2024

Black Canyon Consulting is seeking a Platform Systems Engineering Manager to support the National Center for Biotechnology Information (NCBI) at the National Library of Medicine. The role involves developing and maintaining a DataOps platform, managing a team, and ensuring compliance with federal regulations. The job requires project and product management skills, coding skills, and experience with cloud services and data processing applications.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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