Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Director, Cybersecurity Public Policy

Company: Adobe

Location: Washington, DC

Posted Oct 03, 2024

Adobe is seeking a cybersecurity public policy leader to join their team in Washington, DC. The role involves advancing global cyber policy objectives, developing strategic outreach initiatives, building relationships with government officials, and collaborating with internal teams. The ideal candidate should have extensive cybersecurity knowledge, political competence, and a proven track record in policy development. The position offers a competitive salary range of $165,000 to $311,200 annually.

Front End Engineer- Active TS/SCI Required

Company: Deloitte

Location: Washington, DC

Posted Oct 03, 2024

Deloitte's Core Business Operations (CBO) portfolio offers an opportunity to work with C-suite and program leaders to transform organizations using emerging technologies and innovative business models. The role involves defining, assigning, and resolving bugs, features, and tasks in an agile software development team. Key responsibilities include modifying frontend user interface components, participating in weekly agile development sessions, performing pre-release testing, and maintaining the look and feel of the user interface. The ideal candidate should have a Bachelor's degree in computer science or related fields, active TS/SCI security clearance, and 6+ years of JavaScript and React development experience. Preferred qualifications include AWS Developer associate certification, experience with software testing, Python, and backlog management tools like Confluence and Jira.

IT Program Manager

Company: BAE Systems

Location: Washington DC

Posted Oct 03, 2024

BAE Systems is a leading defense and aerospace company that offers a range of products and services, including engineering integration and sustainment support for critical military platforms and systems. The company is looking for an experienced Technology Operations Lead to join its IT program, supporting a key government customer in a fast-paced and challenging environment.

Cook - Walter E. Washington Convention Center

Company: Aramark

Location: Washington, DC

Posted Oct 03, 2024

Aramark is seeking a passionate Cook to join their team. The role involves preparing a variety of food according to standardized recipes, using a range of cooking methods, and maintaining a clean and safe work environment. The company offers competitive compensation, comprehensive benefits, and opportunities for professional growth. The ideal candidate should have prior cooking experience, knowledge of food safety regulations, and strong interpersonal skills.

Tech Policy/Antitrust Correspondent (Level 1 Journalist)

Company: Thomson Reuters

Location: Washington, DC

Posted Oct 03, 2024

Reuters is seeking an experienced Tech Policy/Antitrust Correspondent in Washington, DC. The role involves breaking news on antitrust actions against Big Tech, covering AI regulation, and reporting on consumer protection issues. The ideal candidate should have legal experience, strong sources within regulatory bodies, and a track record in antitrust or tech policy. The position emphasizes corporate accountability, regulation, and enforcement, with opportunities for global collaboration and professional growth.

Client Success Specialist

Company: TruPlace

Location: Washington DC

Posted Oct 03, 2024

TruPlace is a company that provides interactive floor plans, photography, and virtual tours to enhance property visuals and maximize revenue. The Client Success Specialist role involves handling high-volume calls and emails, scheduling photographers, and providing consultative product overview calls.

Regional Sales Manager, Central US

Company: Wallbox

Location: Washington DC

Posted Oct 03, 2024

Wallbox is a company dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. They are expanding their sales team and looking for a Regional Sales Manager to represent their sales team in the Central US.

Loss Mitigation Specialist

Company: Banner Bank

Location: Washington DC

Posted Oct 03, 2024

Banner Bank is a financial institution that offers a range of services, including personal banking, business banking, and mortgage servicing. The company has a strong financial foundation and is committed to employee volunteerism and community involvement. The job posting is for a mortgage servicing position, which involves loss mitigation efforts, bankruptcy file processing, and customer service.

Regional Sales Manager

Company: Sunbelt Rentals

Location: Washington DC

Posted Oct 03, 2024

Sunbelt Rentals is a successful national company looking for talented individuals to support its growth. The company offers competitive benefits, extensive on-the-job training, and a comprehensive equipment offering. The Regional Sales Manager position is responsible for coaching and developing sales representatives to drive revenue within the region.

IT Implementation Program Manager

Company: Pivot Path Solutions

Location: Washington DC

Posted Oct 03, 2024

Pivot Path Solutions is seeking an experienced IT Implementation Program Manager to lead and manage the deployment of IT solutions for federal government clients. The ideal candidate will have a background in Human Resources Information Systems (HRIS) and experience managing IT implementation projects in the government contracting space.

Incident Handler

Company: Rapid7

Location: Washington DC

Posted Oct 03, 2024

Rapid7 is looking for people with a passion for investigation and forensic analysis to join their MDR SOC team. As an Incident Handler, you will work with MDR SOC Analysts and Incident Responders to investigate incidents, and provide analysis assistance to Rapid7's Incident Responders.

Senior US Field Marketer – Federal, DOD

Company: Cloudflare

Location: Washington, DC

Posted Oct 03, 2024

Cloudflare is seeking a Sr. Manager for Federal & DOD to lead high-impact pipeline generation programs. The role involves planning and executing quarterly plans, monitoring performance, aligning with sales leaders, and developing market presence. The ideal candidate should have 7-10 years of Federal & DOD marketing experience in a BtoB technology organization, with a proven track record in generating leads and closed business. Cloudflare is known for its commitment to protecting the free and open Internet, offering initiatives like Project Galileo, Athenian Project, and 1.1.1.1.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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