Excellent Customer Service Skills Jobs in Washington DC

99,264 open positions · Updated daily

Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Operations Coordinator - GSA

Company: Censeo Consulting Group

Location: Washington DC

Posted Oct 03, 2024

Censeo Consulting Group is a management consulting firm that helps public sector and nonprofit clients build operational excellence. They are seeking an Operations Coordinator to support the General Services Administration with project management and process improvement tasks.

Project Manager

Company: Red River

Location: Washington DC

Posted Oct 03, 2024

The Project Manager will manage customer projects, provide exceptional customer service, and maintain high standards of professionalism. The role requires strong communication skills, project planning, and risk management. The ideal candidate should have a CAPM or PMP certification and experience with HWSW professional services projects.

IAM Security Analyst

Company: Cloudflare

Location: Washington, DC

Posted Oct 03, 2024

Cloudflare, a leading company in the Internet infrastructure sector, is seeking an Identity and Access Management (IAM) Security Analyst. The role involves managing user identities and access across the enterprise, automating provisioning and deprovisioning processes, designing and implementing IAM policies, and conducting access certifications. The company offers competitive compensation, benefits, and a commitment to diversity and inclusiveness. Cloudflare is also known for its social responsibility initiatives, such as Project Galileo and the 1.1.1.1 public DNS resolver.

Front End Developer (Remote)

Company: Loginsoft

Location: Washington DC

Posted Oct 03, 2024

The job posting is seeking a motivated Frontend Developer to enhance their dynamic team. The ideal candidate is a team player who works well with others and is able to work independently. The role involves building scalable services, REST APIs, and state-aware workflows in cloud environments.

Systems Support Engineer I (Sun-Thurs 8:30 to 5:00)

Company: Red River

Location: Washington DC

Posted Oct 03, 2024

The job posting is for a Systems Support Engineer I at Red River, responsible for handling customer technical support requests, troubleshooting, and providing exceptional customer service. The ideal candidate should have IT experience, strong troubleshooting and communication skills, and be able to work in a team-based environment.

Security Monitor Site Lead - TS/SCI

Company: IDS International

Location: Washington DC

Posted Oct 03, 2024

IDS International is seeking a Site Lead to support a federal agency escort program. The job requires scheduling staffing, managing personnel, and providing corrective action to meet customer expectations. The required qualifications include an active TopSecretSCI clearance and high school diploma or GED.

Opportunities to support FEMA Grants Management Systems

Company: OneGlobe LLC

Location: Washington DC

Posted Oct 03, 2024

OneGlobe is seeking talented professionals to support Grants Management systems for the Department of Homeland Security and FEMA. The company provides competitive benefits and a diverse workforce.

Meetings & Workplace Sales Executive

Company: Convene

Location: Washington DC

Posted Oct 03, 2024

Convene is a global lifestyle hospitality company that is looking for a Sales Executive to join their team in the Washington DC Metro area. The company values diversity and inclusivity and is committed to creating an equitable workplace. The Sales Executive will be responsible for building the Convene brand, developing business relationships, and driving revenue across all properties in the Convene portfolio.

Security Monitor - TS/SCI

Company: IDS International

Location: Washington DC

Posted Oct 03, 2024

IDS International is seeking Security Monitors to support a federal agency escort program on active construction sites. The job requires verifying personnel, reporting concerns, and adhering to site security requirements. The company is an equal opportunity employer.

Risk Adjustment Operations Manager, Remote

Company: Aledade

Location: Washington DC

Posted Oct 03, 2024

Aledade is a public benefit corporation that empowers independent primary care practices to deliver better care to patients and thrive in value-based care. The company is looking for a Risk Adjustment Program Manager to lead the day-to-day execution of strategic risk adjustment program engagements and manage project team members.

Product Manager

Company: T-Mobile

Location: Washington DC

Posted Oct 03, 2024

The job overview and responsibilities of the Product Manager at TMobile are described. The role involves creating and managing product vision and roadmap, conducting market research, and partnering with stakeholders to deliver products. The job also requires strong analytical and communication skills, as well as experience in Agile methodologies and project management.

Senior Subcontracts Administrator

Company: Amentum

Location: Washington DC

Posted Oct 03, 2024

Amentum is seeking a Senior Subcontracts Administrator to work remotely, supporting a Department of Defense contract. The role requires strong communication and critical thinking skills, with experience in subcontract risk management and procurement. The company offers a competitive benefit package and a dynamic work environment.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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