Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Application Developer - Experience Fullstack

Company: IBM

Location: NO City, BR

Posted Dec 11, 2025

This text describes a career opportunity in IBM Consulting focusing on hybrid cloud and AI innovation, requiring technical expertise in Java, Spring Boot, and cloud technologies. It emphasizes collaboration, technical skills, and agile methodologies for client solutions.

Application Database Administrator-RDBMS

Company: IBM

Location: Pune, IN

Posted Dec 11, 2025

This job description outlines a role at IBM Consulting involving technical expertise in delivering solutions for public and private sector clients. Responsibilities include designing mobile applications, continuous improvement through agile frameworks, and implementing database technologies. Required skills focus on DB2, Linux, and database administration with expertise in performance tuning and troubleshooting.

Application Consultant-DevOps - OpenText APM Developer

Company: IBM

Location: NO City, BR

Posted Dec 11, 2025

The text describes a job role in IBM Consulting requiring expertise in OpenText APM, VuGen scripting, and cloud technologies. It outlines responsibilities like performance testing, monitoring, and collaboration with teams, while specifying technical requirements and preferred skills in observability tools and cloud ecosystems.

Application Developer-zOS

Company: IBM

Location: Hyderabad, IN

Posted Dec 11, 2025

The text describes a career in IBM Consulting emphasizing global collaboration, innovation in hybrid cloud and AI, technical expertise, and professional development opportunities. It outlines role responsibilities, required skills, and preferred qualifications for working with clients and technology platforms.

Consulting Senior Financial Analyst

Company: IBM

Location: Toronto, CA

Posted Dec 11, 2025

This job description outlines a Senior Financial Analyst role at IBM Canada Consulting, requiring financial analysis, communication skills, and leadership expertise. Key responsibilities include forecasting, contract analysis, and supporting business units. Required qualifications include a bachelor's degree and analytical skills.

Technical Lead Developer – Data Classification & Compliance

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This job description seeks a technical leader with expertise in mainframe systems and modern software development for data classification initiatives in the financial services industry. The role requires balancing technical leadership, compliance expertise, and secure architecture design for regulated projects, with emphasis on machine learning integration and security-by-design principles.

OpenShift System Engineer (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

The text describes a System Engineer role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and requirements for skills in Red Hat OpenShift, Kubernetes, and GitOps. It highlights opportunities for innovation and impact through strategic technology platforms.

Technical Support engineer - PLM QM

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 11, 2025

A career in IBM Consulting involves collaborating with global clients on hybrid cloud and AI projects, focusing on SAP HANA and Quality Management with technical expertise. The role emphasizes innovation, client impact, and working within strategic partner ecosystems to drive technological adoption.

Application Architect-Banking

Company: IBM

Location: Islamabad, PK

Posted Dec 11, 2025

This role involves designing banking applications and collaborating with stakeholders to enhance hybrid cloud and AI solutions, requiring expertise in core banking processes and cloud technologies.

Estágio em Pré-Vendas de Mainframe

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 11, 2025

IBM seeks graduates with technical and interpersonal skills to collaborate on innovative solutions, emphasizing a supportive environment, career growth, and impactful client relationships.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This job description highlights a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with clients, innovation in hybrid cloud and AI, and opportunities for career growth through technical expertise and industry knowledge. It outlines required experience in SAP FICO implementations and preferred skills for complex projects.

Application Developer-ReactJS

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

The text describes a job candidate's technical expertise in JavaScript, ReactJS, and cloud platforms, highlighting skills in frontend development, testing, and deployment strategies. It emphasizes experience with tools like Mocha, Jest, and Docker, along with work in IBM's delivery centers for client projects.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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